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About us

Watercare provides reliable water and wastewater services to the people and businesses of Auckland.

The company draws water from multiple sources, treats it to a high standard and delivers it to homes and businesses via a vast network of pipes. It also collects, treats and disposes of wastewater, including trade waste from industry. Within the area previously governed by Auckland City Council, the company is responsible for the combined wastewater and stormwater.

Watercare is also focused on the future needs of the region. It plans, constructs and delivers new water and wastewater infrastructure in a cost-efficient manner.

The exception to this is in Papakura where Veolia Water retails water and wastewater services to homes and businesses under a franchise agreement.

Auckland Council issues consents for the installation of non-reticulated water and wastewater systems such as water and septic tanks.

Our objectives

Each year Auckland Council CCOs must complete Statement of Intents as required under the Local Government Act 2002.

Statement of Intents set out the objectives, nature and scope of activities undertaken and performance targets for each CCO.

This helps us achieve the objectives in our Long-term Plan and other strategic plans.

Statement of Corporate Intent 2010-2013 (316kb)
Statement of Corporate Intent 2011-2014 (196kb)

Contact

Watercare Customer Services: (09) 442 2222, 7.30am to 6pm, Monday to Friday
Watercare website.

Executive team

CEO: Mark Ford

Board of directors

Chair: Ross Keenan BCom, FCIT
Ross Keenan joined the Watercare board in March 2010 and was appointed Chairman in December 2010. He is an experienced company director with corporate governance and executive experience across a diverse range of companies including airways, tourism, telecommunications, health and property development. He has particular knowledge and experience in the retail and wholesale water and wastewater services industry and previously served as the chairman of Metrowater.
Deputy Chair: David Clarke BE (Hons) ME BBS MBA MInstD FNZIM
David Clarke has considerable experience in the areas of biotechnology, IT, health, food and related sectors. He has been the inaugural chair for multiple technology industries and has strong commercial and governance skills. His background includes engineering, finance, marketing and sales. He is a fellow of the New Zealand Institute of Management, a member of the Royal Society and member of the Institute of Directors.
Peter Drummond MNZM, AFInstD
Peter Drummond is an experienced director and chairman with extensive international business management and marketing experience. He was chairman of Watercare previously and brings extensive knowledge of both the wholesale and retail water services industry. He has also served on the board of Vector, Mid Central Health and Hort Research Ltd as well as a large range of community organisations like Variety, the children’s charity. Peter rejoined the Watercare board in March 2010.
Catherine Harland, BA, PGDipBus (Marketing), MBA
Catherine Harland has a background in research, consultancy and public policy in local and central government. She was a local government member in Auckland for 15 years, serving on and chairing major regional and city committees. Currently Catherine is project leader at the New Zealand Institute, an independent think tank. Previously she worked with AUT University’s Institute of Public Policy and was engaged in consultancy work with the Auckland water industry. Catherine is a Justice of the Peace and served on the Auckland Observatory and Planetarium Trust Board for 11 years, five of those as chair.
Susan Huria FPRINZ MInstD
Susan Huria is a specialist in the Maori sector working with Maori organisations on constitutional reviews, board appointments, support and strategic advice. She has extensive governance, marketing communications and general management experience. Susan was an executive at Auckland International Airport and worked in marketing and communications for 10 years, before starting her own management practice in 2000, Huria Anders.
Tony Lanigan B.E. (Hons), PhD, FIPENZ, MICE
Tony Lanigan is a professional civil engineer (FIPENZ), project management consultant and former general manager of Fletcher Construction. Tony was Chancellor of Auckland University of Technology and a director of Infrastructure Auckland. He is currently vice chair of Habitat for Humanity in NZ and chair of NZ Housing Foundation. He is a director of the NZ Transport Agency (NZTA).
Patrick Snedden BCom BA
Patrick Snedden has considerable experience in corporate governance. He is chairman of both the Auckland District Health Board and Housing New Zealand Corporation. He also has extensive commercial experience with Maori organisations and has a sound understanding of the role public sector organisations play in the community.
Jeff Todd, Chairman of the Audit and Risk Committee, CBE BCom FCA FInstD
Jeff Todd is a chartered accountant and company director and was formerly managing partner for New Zealand and the Pacific for Price Waterhouse (now PriceWaterhouseCoopers). He is a former chairman of the Southern Cross Medical Care Society, Southern Cross Healthcare Trust and the New Zealand Guardian Trust Company Ltd; director of the Reserve Bank of New Zealand and the ANZ Banking Group (NZ) Ltd. He has a particular interest in corporate governance and is a fellow of the Institute of Directors.