Changing your details
You will need to notify us if your details change.
Allow up to 10 working days for changes to appear on your rates notice. To ensure this is actioned as quickly as possible, please include your assessment number. This number is on the top right hand corner of your rates notice.
Change of postal address
If your postal address has changed, please let us know.
Complete the 
Change of customer name and address form (322kb) and post it to:
Auckland Council
Private Bag 92300
Auckland 1142
Alternatively, use the locator on the right-hand side of the page to find out which former council area your property is in and then use the contact details below:
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Change of name of owner (ownership change)
When you sell your property, a copy of the Notice of Change of Ownership or Occupancy (also known as Notice of Sale) is sent by the vendor's solicitors to Auckland Council.
Until advised of a property sale or change in tenancy, rates notices will be sent to the previous owner or tenant.
If you have recently sold your property, contact your solicitor to forward a copy of the Notice of Change of Ownership or Occupancy to Auckland Council.
Please note, your solicitor is no longer required to send a copy of the Notice of Change of Ownership or Occupancy form to the former Auckland Regional Council.
Solicitors/Conveyancing agents can complete the Change of Owner/Occupier form (322kb)
Solicitors request for information
Use the Account Statements for Solicitors application to request rating information for property settlement.
Auckland Council
Private Bag 92300
Auckland 1142
To help complete the application, find property information using our property information search.
Alternatively, you can email us, or use the locator on the right-hand side of the page to find out which former council area your property is in and then use the contact details below:
| Central office |
(09) 375 3358 |
| Franklin office |
(09) 237 1309 |
| Manukau office |
(09) 262 5428 |
| North Shore office |
(09) 486 8672 |
| Papakura office |
(09) 298 1906 |
| Rodney District office |
(09) 486 8568 |
| Waitakere City office |
(09) 836 8001 |
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Change of name - other
To notify us of a change of name, you can:
- Complete the Change of customer name and address form (322kb)
- Enclose a copy of one of the following documents:
- Marriage Certificate
- Civil Union Certificate
- Change of Name Certificate
- Deed Poll
- Birth Certificate
- Death Certificate
- Passport
- Power of Attorney (authority delegated to another person)
- Copy of "Certificate of Incorporation" from Internal Affairs (if there is a change to your company's name)
- Post the details to:
Auckland Council
Private Bag 92300
Auckland 1142
Alternatively, use the locator on the right-hand side of the page to find out which former council area your property is in and then use the contact details below:
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Change of tenant
Auckland Council does not list residential tenants as ratepayers for a property.
Under the Local Government Rating Act 2002 the owner is listed as the ratepayer unless the tenant meets the conditions listed in the act:
Section 11
- The name of the following persons must be entered in the rating information database and district valuation roll as the ratepayer in respect of a rating unit:
- the owner of the rating unit; or
- the lessee of the rating unit under a lease that
- is registered, after the commencement of this section, under section 115 of the Land Transfer Act 1952; and
- is for a term (including renewals) of not less than 10 years; and
- provides that the lessee must be entered in the rating information database and district valuation roll as the ratepayer in respect of the unit.
- The name of a person who is a lessee of a rating unit must be entered in the rating information database and district valuation roll as the ratepayer in respect of the unit if :
- the name of the person was, immediately before the commencement of this section, entered in the district valuation roll as the occupier of a separately rateable property under the Rating Powers Act 1988 that substantially corresponds with the rating unit entered in the rating information database; and
- the person is a party to a lease or licence with the owner
- that was entered into by the owner and the person before 8 August 2001; and
- remains in force; and
- either
- precludes the renegotiation of rent or any other payments that would allow the owner to be reimbursed if the owner were directly liable to pay the rates due on the unit, or
- is a lease registered under section 115 of the Land Transfer Act 1952.
To arrange the change of address you can:
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