Noise control

Make a noise complaint


How to make a noise complaint

Call us on 09 301 0101.

Call us when the noise is happening so we can take action - day or night.  

Things you should know before you call:

  • Your name won't be given out.
  • Noise must be coming from a separate address to yours.
  • Some levels of construction noise are allowed during the day - see when construction and maintenance noise is permitted.
  • Noise rules don't apply to unplanned emergency works, like water mains breaks.
  • We do not monitor noise from moving vehicles (aircraft, boats, trains and cars).
  • We can investigate noise from parked cars on private property (alarms, car stereos and engine revving).


What happens when I make a noise complaint?

When you make a noise complaint, we will go out to investigate. You need to make a complaint when the noise is happening.

To judge if the noise is excessive or not, we will consider:

  • volume
  • the time of day
  • the type of noise.

We do not use any monitoring equipment to decide if the noise is excessive.

If we decide that the noise is too loud, we may issue an Excessive Noise Direction (END).

An END notice lasts for 72 hours. If there are more noise complaints during that time, the officer will visit the site again to determine if the noise is still excessive.

If the noise is found excessive a second time within 72 hours, the enforcement officer and police will seize the noise-offending equipment.

Make a noise complaint

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Call us on 09 301 0101 to make a noise complaint.

Excessive noise is a real nuisance and we understand that it can be stressful reporting noise coming from a neighbour.

We do take your complaint seriously, but the noise must be happening at the time you make a complaint so that a noise control officer can investigate the problem.

When you call, you'll be asked to give your name so we can keep track of the issue and let you know of any updates. Your name won't be given out.

Check situations where some level of noise is allowed before you call.

About noise control

We may not be able to help in all situations.

  • To be fair, we allow certain levels of construction noise during the day. A construction site may also have resource consent to allow for different noise limits or working times.
  • Noise rules don't apply to unplanned emergency works, such as water mains breaks.
  • We can't control noise from moving vehicles (aircraft, boats, trains and cars), but we can investigate noise from parked cars on private property, e.g. alarms, car stereos, and engine revving.

What is excessive noise?

Excessive noise is defined in the Resource Management Act as any noise that is under human control and interferes with the peace, comfort and convenience of any person.

There are no set times of day or decibel levels for excessive noise. The only way to determine if a noise is excessive is to make a noise complaint while the noise is taking place, so that a noise control officer can attend the site and investigate.

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