We have commenced ‘interim billing’ for our Regulatory Services departments.

This means that we will send progress invoices based on work completed to date. 

Listed below are general and specific FAQs relating to Building Consents, Licensing & Regulatory Compliance, Resource Consents and Regulatory Engineering.

How do I pay my invoice?
Refer to the second page of your invoice for a list of payment details.

What changes will I see?
We will now bill customers in more regular cycles to create consistency and transparency in our billing process.

Where can I find this year’s fees and charges?
Please visit Regulatory fees and charges for details on Building Consent, Licensing and Regulatory Compliance, Resource Consent and Regulatory Engineering fees and charges.

I am the previous owner or consent holder and have been billed. How can this be resolved?
If the billing party details are no longer correct, please download and complete the AC2132 form. Please note that in accordance with the Terms and Conditions, you accepted responsibility for the charges incurred.

I am the new owner. How can I get the building consent transferred to me?
If you wish to transfer the ownership of the building consent, please download and complete the AC2149 form.

I paid for the processing of my BC Application/Amendment when I lodged my application. Why am I being invoiced further?

The fees paid at lodgement are pre-payments for the processing based on estimated costs. These may not cover the entire cost of processing your application.
These prepayments are used primarily to off-set the assessment time and fees associated with processing an application. When the pre-payments are used up, you may receive an invoice for further costs prior to the final BC Application/Amendment invoice being generated.

I paid for inspections and CCC prior to my Building Consent being issued. Why am I being invoiced further?
The inspections and CCC fees paid prior to a Building Consent being issued are pre-payments for the next steps in the process based on estimated costs. These may not cover the entire cost of inspections and CCC processing.

These prepayments are used primarily to off-set inspections and CCC assessment time. When the prepayments are used up, you may receive an invoice for the remaining costs. 

What is the difference between a CCC deposit and a CCC base fee?
For Building Consent applications issued prior to 01 July 2020, a CCC deposit was charged.

For Building Consent applications issued from 1 July 2020, a CCC base fee is charged.

CCC base fees are non-refundable.   Deposits are refundable if the amount paid is not fully used.

Why am I being invoiced mid-way through my BC Application, Amendment or CCC being processed, or while I am still having ongoing inspections?
Once the prepayments (deposits/base) is used up, you may be invoiced intermittently.  

How is the total cost of my inspections calculated?
All standard (45 mins) inspections are charged at a flat rate.

If any inspection exceeds the standard time (45 mins), you will incur further charges at the hourly rate based on the financial year the inspection was held. Any additional time (over 45 mins) spent on the inspection can be found on the "Breakdown of Time Charges" provided alongside your invoice.

Please refer to the table below for the hourly rates.

Why have I been charged for cancelling an inspection?
If an inspection is cancelled later than midday on the day before it is scheduled, you will be charged the full inspection fee as we are unable to book an inspection at short notice to backfill the open time slot. 

Inspections cancelled prior to midday on the day before the inspection is scheduled will incur no cancellation fee.

Building Consent Regulatory Support Contacts

BC Applications and Amendments:

CCC Applications and Inspections:

I have received a monitoring invoice for resource and/or regional consents and want to query the invoice.
Contact the Environmental Monitoring team at cminvoices@aucklandcouncil.govt.nz for further review.

What is the status of my resource and/or regional consent?
You can email the Monitoring inbox at monitoring@aucklandcouncil.govt.nz to check the status of your consent.

As a resource and/or regional consents holder, can I check if there is an outstanding balance due for my consents?
Yes. You can contact Auckland Council on (09) 301 0101 and ask to speak with the credit control team to find out if you have a balance due.

If I have received my Code of Compliance for my building consent, why am I still receiving an invoice for monitoring of resource and/or regional consents?
The Code of Compliance is for building consents only. Obtaining a CCC doesn't mean your resource consent has been signed off as full compliance. 

Why am I getting an invoice for the monitoring of a regional consent(s) if I have paid an annual fee?
The annual fee is for holding your regional consent(s) only and is not part of monitoring your regional consent(s). Refer to the council website for what annual charges are, and who to contact.

I am the previous owner or consent holder and have been billed. How can this be resolved?
If the application details are no longer correct, please contact the monitoring inbox at monitoring@aucklandcouncil.govt.nz to request a Change of Debtor form. Please note that in accordance with the Terms and Conditions, you accepted responsibility for the charges incurred.

Licensing and Regulatory Compliance Regulatory Support Contact
monitoring@aucklandcouncil.govt.nz

I disagree with the charges in my invoice. Can I object?
Yes, you have a right of a formal objection as outlined in section 357B of the Resource Management Act 1991. Further details can be found on this page. Once final charges are set, this objection or request of review of fees will need to be in writing, and emailed to RCappeals@aucklandcouncil.govt.nz within 15 working days from the date of invoice. 

I don’t want to receive interim invoices.  Can I stop them?
We issue interim invoices to keep you informed of costs incurred to date with your application. Please refer to your resource consent application cover letter, which will advise the payment requirements for your application.

Do I have to pay this interim invoice now?
Depending on the resource consent application type, refer to the cover letter as this will advise payment requirement. While payment would be appreciated now, on some applications, full payment will not be required until receipt of the final invoice when the charges will be fixed and payment due immediately.

I’ve received an invoice with incorrect debtor details. How can I get it corrected?You will need to contact the Regulatory Support team via the email address located on your cover letter to start the process of updating the debtor details.  A Change of Debtor form will need to be completed to make the change.

Why am I being invoiced before my application has been granted?
If you were charged a deposit when you lodged your application and have since received an invoice, the processing costs for the consent have now exceeded the deposit paid. An invoice has been issued to inform you of costs to date. 

You may be invoiced intermittently if the value of your uncharged time exceeds a certain amount, or if the uncharged billable time is older than 60-90 days.

My invoice does not show a discount.
The processing of your application may be subject to a Resource Management Act (RMA) discount. If a discount applies, it will be calculated upon issue of your application and be presented on the final invoice. Should the final billing result in a credit this will be refunded.

Please note not all application types are subject to an RMA discount. 

Where can I find the status of my application?
If you have an agent or surveyor leading your application, please contact them first - they will have the most up-to-date information from the council processing planner or subdivision advisor. 

The status of some application types can be viewed through your myAUCKLAND dashboard. If the status is not visable in your dashboard, please contact your agent or surveyor.

I am the previous owner or consent holder and have been billed. How can this be resolved?
If the application details are no longer correct, please contact the relevant regulatory support team listed below to request a Change of Debtor form. Please note that in accordance with the application Terms and Conditions, you accepted responsibility for the charges incurred.

I am the new owner. How can I get the resource consent transferred to me?
If you are not the correct customer to receive these invoices, and the details are no longer correct, please contact our regulatory support team via email.

Resource Consent Regulatory Support Contacts  

Where can I find the status of my application?
The status of your application can be viewed through your My Auckland dashboard.

What does each status mean?

• Lodged – this means your application has been received by Council and is awaiting allocation for assessment
• Processing – this means your application is currently being assessed by an Engineer. Should further information be required, the Development Engineer will contact you directly
• Awaiting information – this means an RFI has been raised and your application is currently on hold
• Awaiting payment – this means your final invoice for processing your EPA application has been sent and payment is required prior to the release of your approval documents
• Issued – this means your EPA application has been approved and the documents have been sent. Please refer to your EPA approval document and associated invoice letter for the next steps in the process

Should you have any further questions regarding your application status, please contact regulatorysupportregeng@aucklandcouncil.govt.nz

How do I dispute charges (rates, time travelled etc) and request credits?
Please contact email us at regulatorysupportregeng@aucklandcouncil.govt.nz with details of your dispute and we will investigate.

My EPA has been approved, why have I received this invoice?
Please note EPA applications are completed in two stages. The first is the EPA approval which assesses the design aspects against the relevant codes of practice and legislation.

Once approved, the applicant needs to complete compliance aspects (stage 2) to obtain EACC. This second stage may incur subsequent charges as applicable, including but not limited to Inspections, Amendments and Vesting Assets.

How do I dispute charges that have been sent to debt collection?
Please contact debt collection agency directly to dispute charges.

I have received a credit note but would like to receive a refund instead.
Please note that the purpose of the initial deposit is to cover the processing costs for both the application and the compliance aspects of your EPA. Your credit has been retained for the compliance aspects of your application and is not due. Should there still be a credit at the completion of EACC, a refund will be provided to you at that time.

For exceptional circumstances or to withdraw your application, please contact the Engineering reg support team regulatorysupportregeng@aucklandcouncil.govt.nz

I am the previous owner or consent holder and have been billed. How can this be resolved?
If the application details are no longer correct, please contact the relevant regulatory support team listed below to request a Change of Debtor form. Please note that in accordance with the Terms and Conditions, you accepted responsibility for the charges incurred.

I am the new owner. How can I get the engineering application transferred to me?
If you are not the correct customer to receive these invoices, and the details are no longer correct, please contact our regulatory support team.

Regulatory Engineering Regulatory Support Contact  
regulatorysupportregeng@aucklandcouncil.govt.nz