Alcohol licensing |
Remote service only
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We have a full team working remotely and applications can be made online. We will continue to offer Duty Manager interviews over video and some limited inspections will be carried out.
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Animal management
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Priority calls only
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Animal Management will respond to priority calls such as dog attacks or roaming dogs and will be undertaking some targeted proactive work.
To report a roaming dog or incident phone the council on 09 301 0101.
If your dog goes missing please check the
Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.
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Boat and dinghy ramps
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Closed
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All boat and dinghy ramps have been closed until further notice.
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Building Consents
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Limited services available
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No hardcopy applications will be accepted during Alert Level 3.
Any hardcopy information provided to council immediately prior to lockdown should be re-submitted digitally.
If this isn’t possible then your application will continue processing at Alert Level 2.
Some physical inspections will be available at sites with appropriate COVID-19 health and safety protocols in place, others can be done remotely, and some will need to wait until we return to Alert Level 2.
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Building inspections |
Remote and physical inspections available
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Our online booking tool is open and accepting bookings.
For onsite inspections, sites will need to demonstrate compliance with COVID-19 construction protocols, which include social distancing and contact tracing requirements.
The protocols and requirements are set out on the
CHASNZ website.
For more on booking and preparing for inspections, see
inspections of building or renovation work.
No pool fence inspections will take place during this period.
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Burials and cremation services
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Reduced services
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Essential cemetery services continue to operate, in accordance with government guidelines.
Maximum numbers are in place for chapel services and social distancing guidelines apply.
For advice on funeral arrangements, contact your local funeral director or funeral home.
The
Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies. They also have an informative guide on how funerals are being managed during the current alert level.
All our cemetery offices are closed to the public until further notice.
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Citizenship ceremonies
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Cancelled
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Citizenship ceremonies are cancelled until further notice.
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Committee and local board meetings
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Online only |
Meetings will continue online.
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Customer services
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Reduced services
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Online and phone are still available – see Contact us. Service centres are closed until further notice.
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Early Childhood Education (Kauri Kids)
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Reduced services
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By arrangement, Kauri Kids will be open for any child who can't be supervised at home by an appropriate person.
Please contact your head teacher if you work in essential services and require childcare.
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Environmental Health |
Reduced services
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Hairdressers, tattoo parlours, nail and beauty salons are closed at Alert Level 3.
No inspections of these premises can be carried out.
Online applications for registration of health and hygiene premises will be accepted and processed.
Customer meetings, interviews and advice is via phone and online only.
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Food and health businesses
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Online service only
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Digital applications will be accepted and processed for licences, renewals, registrations, national programmes and template food control plans.
No hard copy applications can be made.
Staff are available by phone and online only - no face-to-face meetings are available.
Inspections will only be carried out for high-risk food places, and where COVID-19 risk management protocols are in place.
Food businesses must only operate by contactless delivery or collection service with no customers on-site as per
government guidance.
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LIM and property reports
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Online service only
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Although our service centres are closed for viewing, we still accept and process requests for LIMs and property files online.
For more information, see Order a property report.
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Local Board offices |
Closed |
Our local board offices are closed to the public.
Local board members can be reached via phone or email. See
Find your local board for contact details.
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Noise control
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Reduced services
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Our noise control staff are attending noise control complaints under Alert Level 3, with COVID-19 risk management practices in place.
Contact the Police via
105.police.govt.nz if you believe someone is breaching the COVID-19 Alert Level rules.
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Public transport
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Services continue - Mandatory mask use
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Public transport will continue to operate with strict health and safety requirements in place.
You must maintain 2 metres physical distancing and should scan the Ministry of Health's NZ COVID Tracer app QR code.
You must also wear a mask or face covering. Fares will continue to be charged over this period.
Cash will not be accepted on public transport. School buses will operate as normal.
For more information about public transport, visit
Auckland Transport’s COVID-19 page.
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Regulatory compliance - compliance monitoring |
Limited services
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Online applications can be made for many services but no hard copy applications or files can be accepted or processed.
Remote inspections are available, and some physical on-site inspections can be accommodated where appropriate COVID-19 health and safety protocols are on place.
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Regulatory compliance - Requests for Service (RFS) |
Operating with increased health and safety requirements |
Staff will carry out physical inspections and site visits where appropriate health and safety protocols are in place.
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Regulatory engineering |
Limited services |
We are unable to accept any new hard-copy files and will only be processing new engineering applications in digital format.
Physical on-site inspections will continue with appropriate health and safety measures in place where remote inspections are not possible.
In-flight applications that have already been digitised will continue.
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Report a problem
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Some delays
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We are experiencing some delays. Some maintenance services are available at Alert Level 3 and we will triage requests to respond to critical or major incidents where there are safety issues. All other maintenance work will be scheduled for the future, and this may result in some delays.
Report a suspected COVID-19 isolation breach or business breaching the essential services rule -
learn more. |
Resource consents |
Limited services |
We are accepting and processing online resource consent applications only.
No hard copy applications or information can be accepted.
Some physical site inspections are available where appropriate and where COVID-19 health and safety protocols are in place.
Pre-application meetings are available online and via phone. Our staff cannot attend face-to-face meetings.
General resource consent queries can be sent to the
regional planning helpdesk. |
Waste services
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Kerbside rubbish, recycling and food scraps collections - no change (operate as usual)
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Auckland’s kerbside rubbish,
recycling, and food scraps collections are essential services and will continue as usual. |
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Inorganic collections |
Household on-property inorganics collections will continue to be collected, but with physical distancing. |