COVID-19 Alert Level 3

Animal Management will respond to priority calls such as dog attacks or roaming dogs and will be undertaking some targeted proactive work.

To report a roaming dog or incident phone the council on 09 301 0101. 

If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.

No hardcopy applications will be accepted during Alert Level 3.

Any hardcopy information provided to council immediately prior to lockdown should be re-submitted digitally.

If this isn’t possible then your application will continue processing at Alert Level 2.

Some physical inspections will be available at sites with appropriate COVID-19 health and safety protocols in place, others can be done remotely, and some will need to wait until we return to Alert Level 2.

Essential cemetery services continue to operate, in accordance with government guidelines.

Maximum numbers are in place for chapel services and social distancing guidelines apply.

For advice on funeral arrangements, contact your local funeral director or funeral home.

The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies. They also have an informative guide on how funerals are being managed during the current alert level.

All our cemetery offices are closed to the public until further notice.

Committee and local board meetings

​​Meetings will continue online.

By arrangement, Kauri Kids will be open for any child who can't be supervised at home by an appropriate person.

Please contact your head teacher if you work in essential services and require childcare.

Hairdressers, tattoo parlours, nail and beauty salons are closed at Alert Level 3.

No inspections of these premises can be carried out.

Online applications for registration of health and hygiene premises will be accepted and processed.

Customer meetings, interviews and advice is via phone and online only.

Although our service centres are closed for viewing, we still accept and process requests for LIMs and property files online.

For more information, see Order a property report.

​Our noise control staff are attending noise control complaints under Alert Level 3, with COVID-19 risk management practices in place.

Contact the Police via 105.police.govt.nz if you believe someone is breaching the COVID-19 Alert Level rules.

​Online applications can be made for many services but no hard copy applications or files can be accepted or processed.

Remote inspections are available, and some physical on-site inspections can be accommodated where appropriate COVID-19 health and safety protocols are on place.

We are unable to accept any new hard-copy files and will only be processing new engineering applications in digital format.

Physical on-site inspections will continue with appropriate health and safety measures in place where remote inspections are not possible.

In-flight applications that have already been digitised will continue.

We are accepting and processing online resource consent applications only.

No hard copy applications or information can be accepted.

Some physical site inspections are available where appropriate and where COVID-19 health and safety protocols are in place.

Pre-application meetings are available online and via phone. Our staff cannot attend face-to-face meetings.

Arts facilities (galleries, theatres and performing spaces)

All our cemetery offices are closed to the public until further notice.

Essential cemetery services continue to operate, in accordance with government guidelines.

Cemetery gates are closed to unauthorised vehicles.

​Leisure and recreation centres

Visit aucklandleisure.co.nz for current information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Public toilets

​Transfer stations

All Transfer Stations are open but with restricted services.

Lawrie Road, Rustybrook, Devonport and Helensville Community Recycling Centres are open but with restricted services.

All remaining Community Recycling Centres are closed under Alert Level 3.

Please check their webpages for more information.

​Swimming, surfing, kayaking, canoeing, rowing, windsurfing and paddle boarding are allowed but you must stay close to shore and exercise caution.

Visit Surf Lifesaving NZ for information on beach patrols.

Facilities at beaches are closed. No vehicle access to regional parks.

No new bookings will be taken while we remain at Alert Level 3, and any future booking over this period will be cancelled.

Please contact Waiheke Backpackers Hostel directly to arrange a refund or credit.

Waiheke Backpackers Hostel remain open for:

• guests that had already begun their stay when Auckland's alert level was raised
• guests that live elsewhere in New Zealand that cannot return or travel to their home location. This can continue until they can depart whilst we are in Alert Level 3.
• those that have no Auckland or New Zealand primary residence that were already in Auckland when the alert level was raised. This includes travellers and those with no fixed abode.
• approved essential workers/services that require accommodation, in line with government guidelines.

For these bookings please contact:

Waiheke Backpackers Hostel
09 372 7003 or 021 467 835 waihekebackpackers@aucklandcouncil.govt.nz

​Regional parks

Maintain social distancing from other visitors and do not use equipment in the park. 

Tramping is ok for day walks on easy trails, same for mountain biking if you are experienced and know the trail. 

Visitor centres are closed. 

Some toilets and all facilities are closed. 

No vehicle access.

​​Regional park – bookable (picnic) sites​

All volunteering activities are suspended until further notice.