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Auckland Council

COVID-19

Auckland Council is making changes to its services in line with advice from the Ministry of Health, to contain the spread of COVID-19.

Making the most of Auckland isn't easy when you and your whānau need to stay at home. Visit Our Auckland for ways to keep moving, learning, and connecting.

Services

​Service
Status​
​Service update and information
​Alcohol licensing​Remote service only

​We have a full team working remotely.

We will continue to offer Duty Manager interviews over video.

​Animal management
Priority calls only

Animal Management will respond to priority calls such as dog attacks or roaming dogs. 

To report a roaming dog or incident call our contact centre on 09 301 0101.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or call our contact centre on 09 301 0101.

​Boat and dinghy ramps​Closed​All boat and dinghy ramps have been closed until further notice.
​Building inspections
Essential service support only

Building inspections only for essential service or business construction (medical, ambulance, fire and police works to help combat COVID-19 or urgent 'make safe' work). 

Please email BCdispatcher@aucklandcouncil.govt.nz or phone 021 572 013 for a booking.

More information on essential services can be found on the covid-19 website.

​Burials and cemeteries
Reduced services​All our cemetery offices are closed to the public until further notice.  Essential cemetery services continue to operate, in accordance with Government guidelines. 

 

For advice on funeral arrangements, contact your local funeral director / funeral home.  The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies.  They also have an informative guide on how funerals are being managed during the current COVID-19 Level 4 Alert.

​Citizenship ceremonies
Cancelled
​Cancelled until the end of April 2020.
​Committee meetings​Reduced schedule​During the lockdown period, all committees (except the Governing Body for matters that cannot be delegated) will be cancelled and replaced by a temporary Emergency Committee that meets weekly, or will meet remotely. Learn more
​Contact centres
​Open
​Online and phone services still available - see contact us.
​Early Childhood Education (Kauri Kids, OSCAR)
​Closed
​Food, and health businesses and environment health​Reduced services

The COVID-19 alert level 4 means most food and health businesses will be closed.

All planned inspections and verifications during this time will be rescheduled.

The following activities will continue:

  • we will only accept online applications for; health and hygiene, hairdresser, food business registrations, national programmes, and food control plans. See Licenses and regulations
  • we are responding to requests for information (RFI) and requests for service (RFS). Most requests will be risk assessed and investigated. Learn more
​LIM and property reports
​Online service only
​Although our service centres are closed for viewings, we will still accept and process requests for LIMs and property files online.

For more information, see Order a property report.
​Noise
​Refer to NZ Police
​Following the government's guidance, we have ceased all but our essential field services. This means we aren't attending noise complaints.

To report a noisy party attended by lots of people, see the New Zealand Police website.

​Regulatory engineering​Online service only

​Online applications can be made for many services but no hard copy applications can be accepted.

For more information, see an update on Auckland Council's consents services.

​Resource consents​Online service only

We are unable to accept any new hard-copy files and will only be processing new resource consent applications that are digital.

In-flight applications that have already been digitised will continue. For more information, see an update on Auckland Council's consents services.

​Waste services
Kerbside rubbish, recycling and foodscraps collections - no change (operate as usual)

​Auckland’s kerbside rubbish, recycling and food scraps collections are an essential service and will continue as usual.

For more information, see OurAuckland.
 


Inorganic collections - postponed
​Household on-property inorganics collections beginning 26 March onwards have been postponed.

​Bin exchanges and repairs - closed
​No household bin removals, exchanges or minor repairs will be done at this time.

​Transfer stations and community recycling centres - closed
​From 6pm on 25 March, the Waitākere, Aotea / Great Barrier Island Claris Landfill and Waiheke Island transfer stations will be closed to the general public and community recycling centres are closed.


​Facilities

​FacilityStatus​Facility update and information
​Animal shelters​Closed to public​Staff will continue to ensure all animals in our care will be looked after.
​Arts facilities (galleries, theatres and performing spaces)​Closed
​Community centres​Closed
​LibrariesClosed​

​Visit the Auckland Libraries website to access a range of online resources. This includes ebooks, newspapers, and online courses.

If you have any library items, please hold onto them and do not return them to the library until we re-open. All book returns slots will be closed during this time. 

You will not accrue any late fines on library items that you are holding or requests you have not picked up.

​Public toilets​Limited

​Some public toilets will be open.

For a list of public toilets that are available for rough sleepers and essential workers during the lockdown, see  OurAuckland.

​Recreation centres​Closed
​Swimming poolsClosed​
​Venues for hireClosed​

Parks

​Facility
Status​
Facility update and information
​Auckland Botanic Gardens
​Open for exercise
The visitor centre and onsite bookable venues are closed.
​BeachesOpen for exercise​Surf Lifesavers and the Coastguard will not be patrolling during this time. You should not be swimming or fishing.  Facilities at beaches are closed. For more information, see Safeswim.
​Holiday parks and hostels​Closed

​Holiday parks (Martins Bay, Ōrewa, Whangateau) and Waiheke Backpackers Hostel are closed.

All bookings are cancelled up until 30 April. For any enquiries or future bookings please email:

Martins Bay: mbhpark@aucklandcouncil.govt.nz

Ōrewa: obhpark@aucklandcouncil.govt.nz

Whangateau: whpark@aucklandcouncil.govt.nz

Waiheke backpackers hostel: waihekebackpackers@aucklandcouncil.govt.nz

​Playgrounds
Closed
Keep children off equipment.
​Regional parks
Open for exercise

​Maintain social distancing from other visitors and do not use equipment in the park.

No vehicle access.

​Regional park - accommodation​Closed

Campgrounds, baches and lodges are closed.​

All bookings for accommodation will be cancelled up until 30 April. We will be processing full refunds for these bookings.

If you haven't received cancellation communications, please email regionalparks@aucklandcouncil.govt.nz.

Regional park bookable (picnic) sites​Closed​
​Sportsfields
​Closed
Closed for organised sports​.
​Volunteering
​Suspended
​All activities are suspended until further notice.

Venues

​Venue
Status​
​Venue update and information
​Arataki Visitor Centre
Closed
​Auckland Art Gallery
Closed
​Auckland War Memorial Museum
Closed
​Auckland Zoo
​Closed
​Franklin Arts Centre
​Closed
​Hawkins Theatre
Closed
​Karanga information kiosk
​Closed
​Māngere Arts Centre
Closed
​MOTAT
​Closed
​Nathan Homestead
Closed
​Ōtara Music and Arts Centre
​Closed
​Papakura Art Gallery
Closed
​Queens Wharf information kiosk
​Closed
​Te Oro Music and Arts Centre
Closed

Events

​Event
Status​
​Event update and information
​Anzac Day
Public commemorations cancelled

All public commemorations are cancelled.

Auckland War Memorial Museum invites people to visit their Online Cenotaph to discover more about New Zealand's involvement in WWI and WWII and lay a digital poppy in remembrance of those who have fallen in service.


​Auckland International Cultural Festival
Cancelled
​Music in Parks and Movies in Parks
​Cancelled

Public transport

All public transport contracted by AT will be free during the lockdown period. 

Public transport services will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods. 

Visit at.govt.nz/COVID-19 for more information.