| Alcohol licensing |
Operating with increased health and safety requirements |
Hard copy and digital applications will be processed.
Physical inspections and in-person meetings can take place with the necessary health and safety protocols in place.
|
| Animal management |
Business as usual |
Registrations will be accepted and processed normally - see
register your dog.
To report a roaming dog or incident phone the council on 09 301 0101.
If your dog goes missing please check the
Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.
|
| Building Consents |
Online and limited hard copy services available |
Digital processing of building consents, Code Compliance Certificates (CCCs) and Building Warrants of Fitness (BWoFs) continues - see
building consents.
Limited hard copy processing is now available.
A $90 document handling fee will be charged for any hard copy applications that require staff to scan documents into our system. This charge is per application and only applies to those application types where a digital service is available, as well as for mailed-in applications.
Pre-application and customer advice meetings are available via phone or online conferencing such as Teams.
Limited in-person meetings are available as required.
Vehicle Crossing applications can be emailed directly to:
acebuildhelpdesk@aucklandcouncil.govt.nz.
Producer Statement registrations and renewals can be emailed directly to:
producerstatement@aucklandcouncil.govt.nz.
IQP applications can be sent to:
IQP.Registrar@aucklandcouncil.govt.nz.
BWOF applications can be sent to:
regsupportbwof@aucklandcouncil.govt.nz.
|
| Building inspections |
Remote and physical inspections available with increased health and safety requirements |
Our online booking tool is open and accepting bookings.
For onsite inspections, sites will need to demonstrate compliance with COVID-19 construction protocols, which include social distancing and contact tracing requirements.
The protocols and requirements are set out on the
CHASNZ website.
For more on booking and preparing for inspections, see
inspections of building or renovation work.
Pool fence inspections are continuing.
|
| Burials and cremation services |
Operating with increased health and safety requirements |
The restrictions on numbers attending burials and other services are lifted and we continue to encourage people to use physical distancing and wear masks.
|
| Citizenship ceremonies |
Resume |
Citizenship ceremonies can take place at Alert Level 1. |
|
Committee and local board meetings
|
Business as usual |
In-person meetings resume.
|
|
Customer services
|
Open |
Service centres are open.
|
| Early Childhood Education (Kauri Kids) |
Open |
Kauri Kids centres and OSCAR programmes are open and following Government protocols.
|
| Food and health businesses |
Inspections available with increased health and safety requirements. Online and hardcopy services available. |
Digital and hard copy applications for licenses, registrations, national programmes and template food control plans continue.
Site visits, inspections, customer meetings, interviews and advice are available as normal.
|
| LIM and property reports |
Online service only |
Applications for LIMs and property files are being processed digitally, with limited hard-copy processing available.
For more information, see Order a property report.
|
| Local Board offices |
Open |
Under Alert Level 1, most local board offices are open to the public, please see
local boards for details of opening hours.
|
| Noise control |
Operating with increased health and safety requirements |
Our noise control staff are attending noise control complaints as normal.
|
| Public transport |
Open |
It is recommended you maintain physical distancing from people you don’t know while using public transport.
Please scan the Ministry of Health's NZ COVID Tracer app QR code.
You must also wear a mask or face covering.
For more information about public transport, visit
Auckland Transport’s COVID-19 page.
|
| Regulatory compliance - compliance monitoring |
Operating with increased health and safety requirements |
Staff will carry out physical inspections and site visits where appropriate health and safety protocols are in place.
|
| Regulatory compliance - Requests for Service (RFS) |
Operating with increased health and safety requirements |
Staff will carry out physical inspections and site visits where appropriate health and safety protocols are in place.
|
| Regulatory engineering |
Limited services |
We are unable to accept any new hard-copy files and will only be processing new engineering applications in digital format.
Physical on-site inspections will continue with appropriate health and safety measures in place where remote inspections are not possible.
In-flight applications that have already been digitised will continue.
|
| Report a problem |
Some delays |
We are experiencing some delays due to previous alert levels but services have returned to normal. |
| Resource consents |
Limited services |
We are accepting and processing online resource consent applications only.
No hard copy applications or information can be accepted.
Some physical site inspections are available where appropriate and where COVID-19 health and safety protocols are in place. General resource consent queries can be sent to the
regional planning helpdesk. |
| Waste services |
Kerbside rubbish, recycling and food scraps collections - no change (operate as usual) |
Auckland’s kerbside rubbish, recycling, and food scraps collections will continue as usual. |
| |
Inorganic collections |
Household on-property
inorganics collections will continue to be collected, but with physical distancing. |
