| Alcohol licensing | Remote service only | We have a full team working remotely.
We will continue to offer Duty Manager interviews over video. |
Animal management
| Priority calls only
| Animal Management will respond to priority calls such as dog attacks or roaming dogs. To report a roaming dog or incident call our contact centre on 09 301 0101. If your dog goes missing please check the
Auckland Council impounded animals Facebook page or call our contact centre on 09 301 0101. |
| Boat and dinghy ramps | Closed | All boat and dinghy ramps have been closed until further notice. |
Building inspections
| Essential service support only
| Building inspections only for essential service or business construction (medical, ambulance, fire and police works to help combat COVID-19 or urgent 'make safe' work). Please email
BCdispatcher@aucklandcouncil.govt.nz or phone 021 572 013 for a booking. More information on essential services can be found on the
covid-19 website. |
Burials and cemeteries
| Reduced services | All our cemetery offices are closed to the public until further notice. Essential
cemetery services continue to operate, in accordance with Government guidelines.
For advice on funeral arrangements, contact your local funeral director / funeral home. The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about
what to do when your loved one dies. They also have an informative guide on how funerals are being managed during the current
COVID-19 Level 4 Alert. |
Citizenship ceremonies
| Cancelled
| Cancelled until the end of April 2020.
|
| Committee meetings | Reduced schedule | During the lockdown period, all committees (except the Governing Body for matters that cannot be delegated) will be cancelled and replaced by a temporary Emergency Committee that meets weekly, or will meet remotely.
Learn more |
Contact centres
| Open
| Online and phone services still available - see
contact us.
|
Early Childhood Education (Kauri Kids, OSCAR)
| Closed
| |
| Food, and health businesses and environment health | Reduced services | The COVID-19 alert level 4 means most food and health businesses will be closed. All planned inspections and verifications during this time will be rescheduled. The following activities will continue: - we will only accept online applications for; health and hygiene, hairdresser, food business registrations, national programmes, and food control plans. See Licenses and regulations
- we are responding to requests for information (RFI) and requests for service (RFS). Most requests will be risk assessed and investigated.
Learn more
|
LIM and property reports
| Online service only
| Although our service centres are closed for viewings, we will still accept and process requests for LIMs and property files online.
For more information, see Order a property report.
|
Noise
| Refer to NZ Police
| Following the government's guidance, we have ceased all but our essential field services. This means we aren't attending noise complaints.
To report a noisy party attended by lots of people, see the New Zealand Police website.
|
| Regulatory engineering | Online service only | Online applications can be made for many services but no hard copy applications can be accepted. For more information, see an update on
Auckland Council's consents services. |
| Resource consents | Online service only
| We are unable to accept any new hard-copy files and will only be processing new resource consent applications that are digital. In-flight applications that have already been digitised will continue. For more information, see an update on
Auckland Council's consents services. |
Waste services
| Kerbside rubbish, recycling and foodscraps collections - no change (operate as usual)
| Auckland’s
kerbside rubbish, recycling and
food scraps collections are an essential service and will continue as usual. For more information, see
OurAuckland.
|
| Inorganic collections - postponed
| Household on-property
inorganics collections beginning 26 March onwards have been postponed.
|
| Bin exchanges and repairs - closed
| No household
bin removals, exchanges or minor repairs will be done at this time.
|
