COVID-19 Alert Level 3

We have a full team working remotely and applications can be made online.

No hard copy applications will be accepted or processed

We will continue to offer Duty Manager interviews over video and some limited inspections will be carried out.

Some site visits may be carried out where COVID-19 health and safety protocols are in place.

Our staff are continuing to work remotely, and online services are still available.

We will process building consent and code compliance certificate applications digitally (no hardcopies), and grant and issue them.

Any hardcopy applications received immediately prior to lockdown will be digitised and processed only at Level 2 or lower. We encourage applicants who want a faster service to re-submit through our digital portal.

All building warrants of fitness applications will be accepted and processed digitally.

Pre-application meetings are only available by phone or online conferencing. Free advice meetings by phone and video conferencing only.

Vehicle Crossing applications will be processed digitally and can be emailed to vehiclecrossings@aucklandcouncil.govt.nz

Producer Statement Registration and Renewals will be processed digitally and can be emailed to producerstatement@aucklandcouncil.govt.nz

IQP applications will be processed digitally and can be emailed to iqpr@aucklandcouncil.govt.nz

BWOF applications will be processed digitally and can be emailed to regsupportbwof@aucklandcouncil.govt.nz

You can apply for a new building consent online.

Funeral arrangements 

For advice on funeral arrangements, contact your local funeral director / funeral home. 

The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies. 

Any filming, live streams or photography for burials will need to be arranged between the family and whānau of the deceased and the funeral director. In line with Government advice, physical distancing and the use of masks must be adhered to.

Purchasing a burial plot 

Plot purchases will only be available to families who have lost a loved one or have a loved one who has been diagnosed as terminally ill. 

Prior bookings for plot purchases are essential 

Plots area available for those who have not pre-purchased plots, however the ability to choose a plot may be limited.

Burial procedures 

A maximum of 10 people will be allowed to attend burial services, chapel and view the charge cremation services. The 10-person limit excludes kaikaranga, kaikōrero, members of the clergy or staff who are attending a service. 

In line with Government advice, physical distancing and the use of masks must be adhered to. 

Funeral directors will need to provide a list of attendees to Auckland Council, prior to the burial. 

Only persons named on the list will be permitted entry into the site. Security will monitor this and ID will be requested. 

All other family and whānau are unfortunately still not permitted while we are in Alert Level 3. Families can visit the cemetery after the burial, as pedestrian access remains open at our sites. 

Cremations 

Cremations will continue but bookings must be made prior. 

Attendance is restricted to a maximum of 10 persons excluding kaikaranga, kaikōrero, members of the clergy or staff who are attending a service, due to the government COVID-19 guidelines. 

Attendees will need to wear a face covering and to use the NZ COVID-19 Tracer app or register their attendance. The viewing will be in a designated area and the area will be cleaned between services. 

Funeral directors will need to provide a list of attendees to Auckland Council, prior to the viewing. Only persons named on the list will be permitted entry into the site. Security will monitor this and ID will be requested. 

We may be restricted to fewer numbers where our viewing areas cannot safely accommodate 10 people from different bubbles at 2m distancing. This will need to be determined at the time of the booking. 

We can hold any ashes that are unable to be collected due to travel restrictions. Ashes will be securely stored at the cemetery office. 

Funeral directors can pick up ashes by appointment, and you will need to liaise directly with them. 

We can only accept sealed caskets under Alert Level 3.

For more information on our services, visit our COVID-19 Alert Level 3 Cemeteries FAQ page.

All scheduled meetings will be held online and committees of the whole will be viewable via the Auckland Council Live YouTube page.

Customer Service centres will be closed until further notice. Online and phone services still available - see contact us.

We may experience high call volumes over this time and we appreciate your patience.

Our staff are continuing to work remotely.

They are available to advise and update your event permit.

If you have concerns or questions about current permits or planned applications, please check the Event Permitting frequently asked questions before contacting us for further advice.

Hairdressers, tattoo parlours, nail and beauty salons are closed at Alert Level 3.

No inspections of these premises can be carried out.

Online applications for registration of health and hygiene premises will be accepted and processed.

Customer meetings, interviews and advice is via phone and online only.

Applications for LIMs and property files are being processed digitally only (no post, no pick-ups, no viewings).

For more information, see Order a property report.

​​Noise control staff are attending noise control complaints in person with appropriate health and safety precautions in place.

This may mean some actions may not be possible, e.g. inspection where social distancing is not possible (in someone's house), or enforcement action (e.g. seizures of equipment).

We are also, where possible, contacting people to try and have the noise reduced and are working with Police to have them attend some escalated noise complaints.

If you believe someone is not sticking to the alert level rules and restrictions, you can report it to the COVID-19 compliance centre.

Shared micro-mobility (e.g. scooters and bikes) are considered a transport service and can be used for any travel purpose that is permitted at Alert Level 3.

You are encouraged to wear a face mask.

Please practice good hygiene such as hand-washing after using shared vehicles, maintain safe distances from other people and follow the instructions of the service provider.

Urgent requests and site inspections will occur for Pollution Incidents and Dangerous Buildings.

Staff will only attend jobs following team leader approval and on sites where appropriate COVID-19 health and safety protocols are met.

All non-urgent requests will be carried out remotely.

​We are experiencing some delays. Some maintenance services are available at Alert Level 3 and we will triage requests to respond to critical incidents where there are safety issues.

All other maintenance work will be scheduled for the future, and this may result in some delays.

To report a suspected a COVID-19 isolation breach or business breaching the essential services rule - learn more.

The Waiuku, Lawrie Road, Rustybrook, Devonport and Helensville Community Refuse and Recycling Centres are open but with restricted services, following 2m distancing protocols, and cashless payment required.

Please follow the guidelines for wearing a face covering and use the NZ COVID Tracer app when entering the site.

All other Community Recycling Centres are closed at this time.

Expect delays and only visit if essential.

Auckland’s kerbside rubbish, recycling and food scraps collections are an essential service and will continue as usual. Place your bags and bins out by 7am on your collection day.

Bin tags will now be removed. Only bins with bin tags will be collected for the Pay as your Throw service.

For those in self-isolation or feeling unwell please double bag your rubbish. 

Put all of your rubbish (including tissues and disposable masks) in a plain plastic rubbish bag, and tie the bag when it is about three-quarters full. Then place the plastic bag either into your Council rubbish bag or wheelie bin. 

After you have placed these materials inside your council rubbish bag or bin, wait 72 hours before placing your council rubbish bag or bin out on the kerbside for collection.

​Household bin removals, exchanges or minor repairs will continue at this time but following 2m distancing protocols.

Essential cemetery services continue under Alert Level 3 restrictions, with strict adherence to the government's advice. 

Our offices and cemetery gates are closed but walk in access to our sites is ok – please wear a mask and observe physical distancing advice.

Visiting cemeteries 

Walk in access to our sites is ok but you must wear a mask and observe physical distancing advice. 

All our cemetery offices are closed to the public until further notice. 

All gates will be closed to non-authorised vehicles and security will be at the gates.  

All pre-approved visitors to the cemetery office must wear gloves and masks, maintain a two-metre distance and scan in using the NZ COVID tracer app or register attendance on site. 

We ask visitors to respect all signage at sites. 

Dogs are permitted on leash at Waikumete Cemetery and North Shore Memorial Park. No dogs are permitted at Manukau Memorial Gardens. 

Grave aftercare maintenance 

We will continue to maintain our sites, with a focus on aftercare for recent burials. 

Our staff will continue their daily operations within our sites, often using vehicles. We ask that the public respect the sensitive work they are carrying out and maintain a safe distance.

For more information on our services, visit our COVID-19 Alert Level 3 Cemeteries FAQs page.

Public toilets that remain open can be found on Our Auckland.

All other public toilets are closed.

The Waiheke Community Resource Recovery Park (Waiheke Transfer Station), Claris Landfill and Waitākere Refuse and Recycling Transfer Station are open to commercial customers with contact tracing, restricted services, and physical distancing.

Auckland Botanic Gardens

Pedestrian gates are open for local walkers following 2m distancing protocols. The visitor centre, toilets, drinking fountains and onsite bookable venues are closed.

Maintain physical distancing from other visitors and staff. Remember your dog is part of your bubble, when exercising your dog please have them on-leash so you can maintain physical distancing in line with government recommendations.

Follow guidelines for wearing a face covering, see covid19.govt.nz.

Stay local, go to your nearest course, not your favourite course.

Club houses remain shut.

Maintain physical distancing of 2 metres from other users. Do not visit a course if you are unwell.

Follow guidelines for wearing a face covering and use the NZ COVID Tracer app.

Playgrounds, skate parks, pump tracks, basketball courts and other park equipment

​Regional parks

Maintain social distancing from other visitors and do not use equipment in the park. 

Remember your dog is part of your bubble, when exercising your dog please have them on-leash so you can maintain physical distancing in line with government recommendations. 

Follow guidelines for wearing a face covering and use the NZ COVID Tracer app. 

Tramping is ok for day walks on easy trails, same for mountain biking if you are experienced and know the trail. 

Visitor centres are closed. Some toilets and all facilities are closed. 

No vehicle access.

​​Regional park – bookable (picnic) sites​

Volunteering activities are suspended until further notice.