| Alcohol licensing |
Normal services have resumed
|
Hard copy and digital applications are continuing to be processed.
Onsite and video Duty Manager interviews are being offered.
Onsite Inspections are being carried out.
|
| Animal management |
Normal services have resumed
|
Animal Management is responding to calls such as dog attacks or roaming dogs and will undertake proactive work.
To report a roaming dog or incident, call our contact centre on
09 301 0101.
If your dog goes missing please check the
Auckland Council impounded animals Facebook page or call our contact centre on
09 301 0101.
|
| Boat and dinghy ramps |
Open |
All boat and dinghy ramps are open. |
| Building consents |
Normal services have resumed
|
Digital processing of building consent and code compliance certificate is continuing. Limited hard copy processing is available.
For more information, see consents services.
Pre-application meetings are being offered via phone or online conferencing (Skype or MS Teams), with some limited in-person meetings available.
Customer advice meetings are being offered via phone or online conferencing (Skype or MS Teams), with some limited in-person meetings available.
|
| Building inspections |
Limited services
Remote and physical inspections available
|
Remote and physical building inspections are available.
You can book your inspection online.
Pool fencing bookings and inspections are continuing. Owners can also opt for a remote video inspection to take place.
Before you commence any construction, you must ensure you have a site-specific safety plan to address the risks associated with COVID-19, following industry guidance from
Construction Health and Safety NZ and
Sitesafe.
For more information on how to book and prepare for the inspection, check
Inspections of building or renovation work.
|
| Burials and cemeteries |
Normal services have resumed
|
Normal services have resumed and restrictions on guest numbers have been lifted.
For further information about burial services please visit
cemetery services.
|
| Citizenship ceremonies |
Cancelled
|
Citizenship ceremonies are cancelled until further notice. |
| Committee meetings |
Reduced schedule
|
A reduced schedule is in operation until August 2020. Committees of the whole have resumed. |
| Customer services |
Normal services resume on Wednesday 10 June |
All Service Centres expect for Graham Street and all Customer Services reception desks within local board offices have reopened.
To find a Service Centre,
visit us.
You can do many transactions online or contact us via phone. See
Contact us for telephone details or to report a problem.
|
| Early Childhood Education (Kauri Kids, OSCAR) |
Kauri Kids and out of school care (OSCAR) programmes: open
|
Our early childhood education centres and after school (OSCAR) programmes are fully open.
Under Alert Level 1, we will now be accepting new enrolments.
|
| Food, and health businesses and environment health |
Normal services have resumed
|
We are continuing to process hard copy and digital applicatins.
We are continuing to undertake verifications of food businesses with COVID-19 risk management practices in place.
Inspections for health and hygiene businesses and hairdressers will continue.
We are continuing to respond to requests for information (RFI) and requests for service (RFS).
Officers will undertake site visits if needed, to investigate food safety and public health issues representing a high risk or high harm to public health.
|
| LIM and property reports |
Online service only
|
Application for Land Infomration Memorandum(LIM) and Property File Products(PFPs) are being processed digitally with some limited hard copy procesing available. For more information, see
Order a property report. |
| Local boards |
Normal services resume on Wednesday 10 June |
All local board offices will reopen on Wednesday 10 June.
Local board members can be reached via phone or email. See contact details for your
local board.
|
| Noise control |
Normal services have resumed
|
Our noise control staff are attending noise control complaints with COVID-19 risk management practices in place.
Contact the Police via their
105.police.govt.nz website if you believe someone is breaching the COVID-19 rules.
|
| Regulatory engineering |
Limited services |
Digital processing and engineering approvals will continue, and hard copy applications is available.
Physical on-site inspections will continue.p>
In-person pre-application meetings are avaiable. These are also available via phone or online conferencing (e.g. Skype or MS Teams).
Customer advice meetings are being offered via phone or online conferencing (Skype or MS Teams), with some limited in-person meetings available.
For more information, see
consents services.
|
| Resource consents |
Limited services
Digital applications only
Remote and physical inspections available
|
On-site inspections will continue.
Digital processing of resource consents will continue, and hard copy processing is available.
In-person pre-application meetings are avaiable. These are also available via phone or online conferencing (e.g. Skype or MS Teams).
Customer meetings are only being offered via phone or online conferencing (e.g. Skype or MS Teams) only (no free face to face or onsite).
For more information, see
consents services.
|
| Waste services |
Inorganic collections: resuming for mainland Auckland from 1 July
|
Inorganic collection bookings for mainland Auckland have now re-opened. See book your inorganic collection.
Aotea / Great Barrier Island and Rakino Island inorganics services will be rescheduled for later in the year. We will advise customers in advance of their booking window.
For Waiheke Island properties that missed their booked collection during the service interruption, we will be in touch directly to advise on arrangements. |
