| Alcohol licensing |
Normal services have resumed |
Digital applications will continue to be processed. Processing of hard copy applications has resumed.
We will continue to offer Duty Manager interviews over video. Inspections will be carried out.
|
| Animal management |
Normal services have resumed
|
Animal Management will respond to calls such as dog attacks or roaming dogs and will undertake proactive work.
To report a roaming dog or incident, call our contact centre on
09 301 0101.
If your dog goes missing please check the
Auckland Council impounded animals Facebook page or call our contact centre on
09 301 0101.
|
| Boat and dinghy ramps |
Open |
All boat and dinghy ramps are open. |
| Building consents |
Limited services
|
We will continue to process building consent and code compliance certificate applications digitally (no hard copy), and grant and issue them.
In-flight applications that have already been digitised will continue. For more information, see
COVID-19 Alert Level 2 consents services.
All customer meetings and advice will be done via email, phone or online conferencing (Skype or MS Teams).
|
| Building inspections |
Limited services.
Remote and physical inspections available.
|
General building, reclad and durability inspections are taking place.
The online booking tool is operational.
For more information on how to book and prepare for the inspection, check
Inspections of building or renovation work.
|
| Burials and cemeteries |
Reduced Services
|
All our cemetery offices are open to the public.
All cemetery gates and public toilets are now open.
In line with the latest government guidelines, up to 100 family/whanau/ friends may go to the funeral home to view the deceased, as well as attend the burial.
For further information about burial services please visit
cemetery services.
|
| Citizenship ceremonies |
Cancelled
|
Citizenship ceremonies are cancelled until further notice. |
| Committee meetings |
Reduced schedule
|
A reduced schedule is in operation until August 2020. Committees of the whole have resumed. |
| Customer services |
Most of our Service centres have reopened. You can also do many transaction online or contact us via phone.
Online and phone services available.
|
To find an open Service Centre:
Visit us.
See
Contact us for telephone details or to report a problem.
|
| Early Childhood Education (Kauri Kids, OSCAR) |
Kauri Kids and out of school care (OSCAR) programmes: open.
|
Kauri Kids centres and OSCAR programmes are open with limited spaces for existing customers.
No new enrolments.
|
| Food, and health businesses and environment health |
Normal services have resumed.
|
Most of our staff will continue to work remotely.
Digital applications will continue to be processed. Processing of hard copy applications has resumed. We will undertake verifications of food businesses with COVID-19 risk management practices in place.
Inspections for health and hygiene businesses and hairdressers will resume, with COVID-19 risk management practices in place.
We are continuing to respond to requests for information (RFI) and requests for service (RFS). Most requests will be risk assessed and investigated remotely. Officers will undertake site visits if needed, to investigate food safety and public health issues representing a high risk or high harm to public health.
|
| LIM and property reports |
Online service only
|
We are accepting and processing requests for LIMs and property files online. For more information, see
Order a property report. |
| Local boards |
Closed to the public
|
Our local board offices remain closed to the public.
Local board members can be reached via phone or email. See contact details for your
local board.
|
| Noise control |
Normal services have resumed
|
Our noise control staff are attending noise control complaints under Alert Level 2, with COVID-19 risk management practices in place.
Contact the Police via their
105.police.govt.nz website if you believe someone is breaching the COVID-19 lockdown rules.
|
| Regulatory engineering |
Limited services |
Digital applications can be made for Engineering Approvals, but no hard copy applications can be accepted.
Physical on-site inspections will continue with appropriate health and safety measures.
For more information, see
COVID-19 Alert Level 2 consents services.
All customer meetings and advice done via email, phone or online conferencing (Skype or MS Teams).
|
| Resource consents |
Limited services.
Digital applications only.
Remote and physical inspections available.
|
Limited on-site inspections will continue.
We are unable to accept any new hard copy files and will only be processing new digital resource consent applications.
In-flight applications that have already been digitised will continue. For more information, see
COVID-19 Alert Level 2 consents services.
All customer meetings and advice done via email, phone or online conferencing (Skype or MS Teams).
|
| Waste services |
Kerbside rubbish, recycling and foodscraps collections: no change (operate as usual)
|
Auckland’s
kerbside rubbish, recycling and
food scraps collections are an essential service and will continue as usual.
For more information, see
OurAuckland.
|
| |
Inorganic collections: resuming for mainland Auckland from 1 July
|
Neighbourhoods that were scheduled during the service interruption will be rescheduled first, and the schedule for the remainder of the year will be shifted accordingly. We will contact you if you have an existing booking to advise you of your new date. The booking tool will re-open in mid-June for the remainder of the year. Aotea / Great Barrier Island and Rakino Island inorganics services will be rescheduled for later in the year. We will advise customers in advance of their booking window. For Waiheke Island properties that missed their booked collection during the service interruption, we will be in touch directly to advise on arrangements. |
| |
Bin requests: normal services have resumed
|
Bin repairs, exchanges and deliveries of additional bins have resumed.
|
