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COVID-19 Alert Level 3

Auckland is at Alert Level 3. All customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Remember to wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 Alert Level 3 page

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

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MATE KORONA-19 Pae Mataara 3

COVID-19 Alert Level 3

Information about Auckland Council services and facilities during Alert Level 3.

Auckland is currently at Alert Level 3 and all council facilities and offices are closed.

Essential services such as rubbish collections, waste water, drinking water and core public transport for essential workers will continue to operate.

To find out more about Auckland at Alert Level 3, visit OurAuckland.

We encourage you to wear a face covering and keep 2 metres distance from others when leaving your home.

Please follow all health advice from the government on Unite against COVID-19.

Stay home, stay local.

Page last updated: 22/09/2021 at 11.11am.

Services

​Service ​Status​ ​​Service update and information
​Alcohol licensing ​Remote service only

We have a full team working remotely and applications can be made online.

No hard copy applications will be accepted or processed

We will continue to offer Duty Manager interviews over video and some limited inspections will be carried out.

Some site visits may be carried out where COVID-19 health and safety protocols are in place.

​Animal management Priority calls only

We strongly recommend dogs remain on-leash when they are off your property.

Animal Management will respond to priority calls such as dog attacks or roaming dogs.

To report a roaming dog or incident phone the council on 09 301 0101.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.

To ensure social distancing rules are met dogs are to be on-leash at all times when carrying out local area exercise.

​Building consents Online service only

Our staff are continuing to work remotely, and online services are still available.

We will process building consent and code compliance certificate applications digitally (no hardcopies), and grant and issue them.

Any hardcopy applications received immediately prior to lockdown will be digitised and processed only at Level 2 or lower. We encourage applicants who want a faster service to re-submit through our digital portal.

All building warrants of fitness applications will be accepted and processed digitally.

Pre-application meetings are only available by phone or online conferencing. Free advice meetings by phone and video conferencing only.

Vehicle Crossing applications will be processed digitally and can be emailed to vehiclecrossings@aucklandcouncil.govt.nz

Producer Statement Registration and Renewals will be processed digitally and can be emailed to producerstatement@aucklandcouncil.govt.nz

IQP applications will be processed digitally and can be emailed to iqpr@aucklandcouncil.govt.nz

BWOF applications will be processed digitally and can be emailed to regsupportbwof@aucklandcouncil.govt.nz

You can apply for a new building consent online.

​Building inspections Remote and physical inspections available

The building inspection booking tool is open and is accepting bookings.

Building inspections can only be carried out at sites that can demonstrate compliance with COVID-19 construction protocols.

The protocols and requirements are set out on the CHASNZ website.

No pool inspections will take place during this period.

​Burials and cremation services Reduced numbers

Funeral arrangements 

For advice on funeral arrangements, contact your local funeral director / funeral home. 

The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies. 

Any filming, live streams or photography for burials will need to be arranged between the family and whānau of the deceased and the funeral director. In line with Government advice, physical distancing and the use of masks must be adhered to.

Purchasing a burial plot 

Plot purchases will only be available to families who have lost a loved one or have a loved one who has been diagnosed as terminally ill. 

Prior bookings for plot purchases are essential 

Plots area available for those who have not pre-purchased plots, however the ability to choose a plot may be limited.

Burial procedures 

A maximum of 10 people will be allowed to attend burial services, chapel and view the charge cremation services. The 10-person limit excludes kaikaranga, kaikōrero, members of the clergy or staff who are attending a service. 

In line with Government advice, physical distancing and the use of masks must be adhered to. 

Funeral directors will need to provide a list of attendees to Auckland Council, prior to the burial. 

Only persons named on the list will be permitted entry into the site. Security will monitor this and ID will be requested. 

All other family and whānau are unfortunately still not permitted while we are in Alert Level 3. Families can visit the cemetery after the burial, as pedestrian access remains open at our sites. 

Cremations 

Cremations will continue but bookings must be made prior. 

Attendance is restricted to a maximum of 10 persons excluding kaikaranga, kaikōrero, members of the clergy or staff who are attending a service, due to the government COVID-19 guidelines. 

Attendees will need to wear a face covering and to use the NZ COVID-19 Tracer app or register their attendance. The viewing will be in a designated area and the area will be cleaned between services. 

Funeral directors will need to provide a list of attendees to Auckland Council, prior to the viewing. Only persons named on the list will be permitted entry into the site. Security will monitor this and ID will be requested. 

We may be restricted to fewer numbers where our viewing areas cannot safely accommodate 10 people from different bubbles at 2m distancing. This will need to be determined at the time of the booking. 

We can hold any ashes that are unable to be collected due to travel restrictions. Ashes will be securely stored at the cemetery office. 

Funeral directors can pick up ashes by appointment, and you will need to liaise directly with them. 

We can only accept sealed caskets under Alert Level 3.

For more information on our services, visit our COVID-19 Alert Level 3 Cemeteries FAQ page.

​Citizenship ceremonies ​Cancelled ​Cancelled until further notice.
Committee and local board meetings Online only

All scheduled meetings will be held online and committees of the whole will be viewable via the Auckland Council Live YouTube page.

​​Compliance monitoring Remote service
Limited site inspections

Staff will liaise with consent holders to ensure compliance requirements are met remotely.

Site inspections will only be carried out for certain consent types or such things as significant earthworks with appropriate COVID-19 health and safety protocols.

​​Customer services Online and phone services available

Customer Service centres will be closed until further notice. Online and phone services still available - see contact us.

We may experience high call volumes over this time and we appreciate your patience.

​Early childhood education (Kauri Kids) Closed
Events permits No events can proceed

Our staff are continuing to work remotely.

They are available to advise and update your event permit.

If you have concerns or questions about current permits or planned applications, please check the Event Permitting frequently asked questions before contacting us for further advice.

​Food businesses
​Online service only

Digital applications will be accepted and processed for licences, renewals, registrations, national programmes and template food control plans.

No hard copy applications can be made.

Staff are available by phone and online only - no face-to-face meetings are available.

Inspections will only be carried out for high-risk food places, and where COVID-19 risk management protocols are in place.

Food businesses must only operate by contactless delivery or collection service with no customers on-site as per government guidance.

​Health and beauty businesses
Reduced services

Hairdressers, tattoo parlours, nail and beauty salons are closed at Alert Level 3.

No inspections of these premises can be carried out.

Online applications for registration of health and hygiene premises will be accepted and processed.

Customer meetings, interviews and advice is via phone and online only.

​Homelessness

​The Ministry of Housing and Urban Development are the key agency to support anyone in need of a place to stay. Should you be in need of emergency accommodation please contact Work and Income: Emergency House - Work and Income in the first instance.

If you have tried WINZ without success, then council's housing and outreach partners are:

  • Auckland City Mission
  • Lifewise (central Auckland)
  • Kahui Tu Kaha (north, west, central Auckland)
  • Salvation Army Waitākere (west Auckland)
  • Link People (south Auckland)

During Alert Level 3, Auckland City Mission are open daily from 8am to 11am at 23 Union Street, Auckland central. They have meal packs to give out to those in need and can connect people to housing and other social support services.   

​LIM and property reports Online service only

Applications for LIMs and property files are being processed digitally only (no post, no pick-ups, no viewings).

For more information, see Order a property report.

​Local Board offices ​Closed All local board offices are closed. Elected members can be reached via email, please see local boards for details.
​Noise control Reduced service

​​Noise control staff are attending noise control complaints in person with appropriate health and safety precautions in place.

This may mean some actions may not be possible, e.g. inspection where social distancing is not possible (in someone's house), or enforcement action (e.g. seizures of equipment).

We are also, where possible, contacting people to try and have the noise reduced and are working with Police to have them attend some escalated noise complaints.

If you believe someone is not sticking to the alert level rules and restrictions, you can report it to the COVID-19 compliance centre.

​Public transport Services continue - Mandatory mask use

Public transport will continue to operate with strict health and safety requirements in place.

  • All buses, trains and ferries will be running to a reduced timetable.
  • You must maintain physical distancing and should scan the Ministry of Health's NZ COVID Tracer app QR code.
  • You must wear a mask or face covering while at bus stations, bus stops, and on the bus.
  • When getting on and off a bus please use the rear door.
  • Passengers with mobility issues may use the front door to enter and exit bus services.
  • Fares will continue to be charged over this period.
  • Cash will not be accepted on public transport.
  • Schools are open for children of essential workers only. Auckland Transport school buses are not running.

For more information about public transport, visit Auckland Transport’s COVID-19 page.

Shared services (e.g. e-bikes, scooters)

Shared micro-mobility (e.g. scooters and bikes) are considered a transport service and can be used for any travel purpose that is permitted at Alert Level 3.

You are encouraged to wear a face mask.

Please practice good hygiene such as hand-washing after using shared vehicles, maintain safe distances from other people and follow the instructions of the service provider.

​Rates payments ​Online services

If you are concerned about being able to pay your rates, please contact us.

You may qualify for the Government’s rates rebate which will cover some of your rates, we also offer a rates postponement scheme and flexible payment options.

For details around eligibility and conditions visit Help for low income households and community groups.

​Regulatory compliance – Requests for Service (RFS) ​Limited services

Urgent requests and site inspections will occur for Pollution Incidents and Dangerous Buildings.

Staff will only attend jobs following team leader approval and on sites where appropriate COVID-19 health and safety protocols are met.

All non-urgent requests will be carried out remotely.

​Regulatory engineering Limited services​

Online applications can be made for many services, but no hard copy applications or files can be accepted or processed.

Remote inspections are available, and some physical on-site inspections can be accommodated where appropriate COVID-19 health and safety protocols are on place.

​Report a problem ​Some delays

​We are experiencing some delays. Some maintenance services are available at Alert Level 3 and we will triage requests to respond to critical incidents where there are safety issues.

All other maintenance work will be scheduled for the future, and this may result in some delays.

To report a suspected a COVID-19 isolation breach or business breaching the essential services rule - learn more.

​Resource consents Limited services​

We are accepting and processing online resource consent applications only.

No hard copy applications or information can be accepted.

Some physical site inspections are available where appropriate and where COVID-19 health and safety protocols are in place.

Pre-application meetings are available online and via phone. Our staff cannot attend face-to-face meetings.

General resource consent queries can be sent to the regional planning helpdesk.

​Waste services Community Recycling Centres

The Waiuku, Lawrie Road, Rustybrook, Devonport and Helensville Community Refuse and Recycling Centres are open but with restricted services, following 2m distancing protocols, and cashless payment required.

Please follow the guidelines for wearing a face covering and use the NZ COVID Tracer app when entering the site.

All other Community Recycling Centres are closed at this time.

Expect delays and only visit if essential.

​Transfer stations

The Waiheke Community Resource Recovery Park (Waiheke Transfer Station), Claris Landfill and Waitākere Refuse and Recycling Transfer Station are open but with restricted services, following 2m distancing protocols, and cashless payment required.

Please follow the guidelines for wearing a face covering and use the NZ COVID Tracer app when entering the site.

Expect delays and only visit if essential.

​Kerbside rubbish, recycling and food scraps collections - no change (operate as usual)

Auckland’s kerbside rubbish, recycling and food scraps collections are an essential service and will continue as usual. Place your bags and bins out by 7am on your collection day.

Bin tags will now be removed. Only bins with bin tags will be collected for the Pay as your Throw service.

For those in self-isolation or feeling unwell please double bag your rubbish. 

Put all of your rubbish (including tissues and disposable masks) in a plain plastic rubbish bag, and tie the bag when it is about three-quarters full. Then place the plastic bag either into your Council rubbish bag or wheelie bin. 

After you have placed these materials inside your council rubbish bag or bin, wait 72 hours before placing your council rubbish bag or bin out on the kerbside for collection.

​Inorganic collections

​Household on-property inorganics collections will continue to be collected but following 2m distancing protocols. 

Report dumped rubbish by calling 0800 NO DUMP (0800 663 867).

​Bin requests

​Household bin removals, exchanges or minor repairs will continue at this time but following 2m distancing protocols.

​Hazardous waste

​Silverdale Transfer Station, The Waiheke Community Resource Recovery Park (Waiheke Transfer Station), Claris Landfill and Waitākere Refuse and Recycling Transfer Station are open but with restricted services, following 2m distancing protocols, and cashless payment required.

Please follow the guidelines for wearing a face covering and use the NZ COVID Tracer app when entering the site.

Contact all other rubbish and recycling companies directly for opening hours and restrictions.

Wi-fi​ ​Switched off All public wi-fi services will be switched off.

Facilities

​Facility ​Status​ ​​Service update and information
Animal shelters Closed to public

Animal shelters are closed to the public and no visitors are allowed. 

Animals currently in care at council shelters will continue be looked after.

If your dog goes missing, please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101. 

Arts facilities (galleries, theatres and performing spaces) ​Closed
​Boat and dinghy ramps Closed

All boat and dinghy ramps have been closed until further notice.

You can fish from a wharf or the shore, but do not cast off the rocks or fish from a boat. Boating is not allowed.

Keep it local - go to your nearest fishing spot, not your favourite fishing spot.

Cemeteries

Cemetery offices are closed

Pedestrian access only

Essential cemetery services continue under Alert Level 3 restrictions, with strict adherence to the government's advice. 

Our offices and cemetery gates are closed but walk in access to our sites is ok – please wear a mask and observe physical distancing advice.

Visiting cemeteries 

Walk in access to our sites is ok but you must wear a mask and observe physical distancing advice. 

All our cemetery offices are closed to the public until further notice. 

All gates will be closed to non-authorised vehicles and security will be at the gates.  

All pre-approved visitors to the cemetery office must wear gloves and masks, maintain a two-metre distance and scan in using the NZ COVID tracer app or register attendance on site. 

We ask visitors to respect all signage at sites. 

Dogs are permitted on leash at Waikumete Cemetery and North Shore Memorial Park. No dogs are permitted at Manukau Memorial Gardens. 

Grave aftercare maintenance 

We will continue to maintain our sites, with a focus on aftercare for recent burials. 

Our staff will continue their daily operations within our sites, often using vehicles. We ask that the public respect the sensitive work they are carrying out and maintain a safe distance.

For more information on our services, visit our COVID-19 Alert Level 3 Cemeteries FAQs page.

Community centres Closed
​Leisure and recreation centres Closed
​Libraries Closed

Visit the Auckland Libraries website to access a range of online resources. This includes ebooks, newspapers and online courses.

If you have any library items, please hold onto them and do not return them to the library until we re-open.

Auckland Council Libraries will remove existing overdue fines from customer accounts on 1 September and will no longer be charging for overdue items.

We are holding requests you have not picked up. No charges apply to these.

Visit the Auckland Libraries website for more information.

​Public toilets ​Reduced services

Public toilets that remain open can be found on Our Auckland.

All other public toilets are closed.

​Swimming pools Closed
​Transfer stations Reduced services

The Waiheke Community Resource Recovery Park (Waiheke Transfer Station), Claris Landfill and Waitākere Refuse and Recycling Transfer Station are open to commercial customers with contact tracing, restricted services, and physical distancing.

​Venues for hire ​Closed

If you have a booking during this time, it will be automatically cancelled, and you will not be charged.

If you have already paid for your booking, we will contact you soon to start the refund process. If you have any questions or concerns in relation to your booking, please email: venuehire@aucklandcouncil.govt.nz

​Wintergardens Closed

The Wintergardens are closed whilst Auckland is at Alert Level 3.

Parks and accommodation

​Park and accommodation ​Status ​Service update and information

Auckland Botanic Gardens

​Open for exercise

Pedestrian gates are open for local walkers following 2m distancing protocols. The visitor centre, toilets, drinking fountains and onsite bookable venues are closed.

Maintain physical distancing from other visitors and staff. Remember your dog is part of your bubble, when exercising your dog please have them on-leash so you can maintain physical distancing in line with government recommendations.

Follow guidelines for wearing a face covering, see covid19.govt.nz.

​Beaches ​Open for exercise

Swimming, surfing, kayaking, canoeing, rowing, windsurfing, and paddle boarding are allowed but you must stay close to shore and exercise caution.

Visit Surf Lifesaving NZ for information on beach patrols.

Facilities at beaches are closed. No vehicle access to regional parks.

​Golf courses
​Open
​Golf courses are open. Playing on the course must be within your bubble, not meeting up with other bubbles.

 

Stay local, go to your nearest course, not your favourite course.

Club houses remain shut.

Maintain physical distancing of 2 metres from other users. Do not visit a course if you are unwell.

Follow guidelines for wearing a face covering and use the NZ COVID Tracer app.

​Holiday parks and Waiheke Backpackers Hostel
​Open - restricted

​Holiday parks (Martins Bay, Ōrewa, Whangateau) and Waiheke Backpackers Hostel are closed for normal business.

No new bookings will be taken during Alert Levels 4 and 3.

We will work to make appropriate arrangements with customers who need to reschedule impacted bookings during this period.

For any enquiries or future bookings please email:

Playgrounds, skate parks, pump tracks, basketball courts and other park equipment

​Closed Please stay off equipment. Drinking fountains are switched off.

​Local parks

​Open for exercise only

Maintain social distancing from other visitors and do not use equipment in the park.

​Regional parks

​Open for exercise only

Maintain social distancing from other visitors and do not use equipment in the park. 

Remember your dog is part of your bubble, when exercising your dog please have them on-leash so you can maintain physical distancing in line with government recommendations. 

Follow guidelines for wearing a face covering and use the NZ COVID Tracer app

Tramping is ok for day walks on easy trails, same for mountain biking if you are experienced and know the trail. 

Visitor centres are closed. Some toilets and all facilities are closed. 

No vehicle access.

​Regional park accommodation ​Closed

Baches, campgrounds, lodges, tiny homes, and SCC sites are closed.

While Auckland is at Alert Level 3, bookings for accommodation unable to be taken will be cancelled. We will be processing full refunds for these bookings.

Customers wishing to cancel or amend can now do so online via their myAUCKLAND accounts. We have temporarily suspended the 5-day prior refund and amendment rules to allow full booking refunds or rescheduling to another date (excluding bank transaction fees).

We will be sending out information to those customers affected to advise if details are required.

If you have not received cancellation communications, please email: regionalparks@aucklandcouncil.govt.nz

​​Regional park – bookable (picnic) sites​

Closed
​Sports fields ​Closed

Closed for organised sports.

​Volunteering Suspended

Volunteering activities are suspended until further notice.