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Council services and closures Water restrictions are in effect across the Auckland region, learn more.
For the status of council services under covid-19 alert conditions - Learn moreCouncil services and closures

COVID-19 Alert Level 1

Following the government’s announcement about the move to Alert Level 1, Auckland Council is working through what this means for our services and facilities.

In line with the Government’s guidance regarding Alert Level 1, we’ll no longer require visitors to adhere to physical distancing guidelines at any of our buildings and facilities. We will continue to display QR codes in our facilities and venues so customers can keep track of where they’ve been.

Services

​Service Status​ ​Service update and information
​Alcohol licensing ​Normal services have resumed

Hard copy and digital applications are continuing to be processed.

Onsite and video Duty Manager interviews are being offered.

Onsite Inspections are being carried out.

​Animal management

Normal services have resumed

Animal Management is responding to calls such as dog attacks or roaming dogs and will undertake proactive work.

To report a roaming dog or incident, call our contact centre on 09 301 0101.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or call our contact centre on 09 301 0101.

​Boat and dinghy ramps ​Open All boat and dinghy ramps are open.
​Building consents

Normal services have resumed

Digital processing of building consent and code compliance certificate is continuing. Limited hard copy processing is available.

For more information, see consents services.

Pre-application meetings are being offered via phone or online conferencing (Skype or MS Teams), with some limited in-person meetings available.

Customer advice meetings are being offered via phone or online conferencing (Skype or MS Teams), with some limited in-person meetings available.

​Building inspections

Limited services

Remote and physical inspections available

Remote and physical building inspections are available.

You can book your inspection online.

Pool fencing bookings and inspections are continuing. Owners can also opt for a remote video inspection to take place.

Before you commence any construction, you must ensure you have a site-specific safety plan to address the risks associated with COVID-19, following industry guidance from Construction Health and Safety NZ and Sitesafe.

For more information on how to book and prepare for the inspection, check Inspections of building or renovation work.

​Burials and cemeteries

Normal services have resumed

Normal services have resumed and restrictions on guest numbers have been lifted.

For further information about burial services please visit cemetery services.

​Citizenship ceremonies

Cancelled

​​Citizenship ceremonies are cancelled until further notice.
​Committee meetings

​Reduced schedule

​A reduced schedule is in operation until August 2020. Committees of the whole have resumed.
Customer services Normal services resume on Wednesday 10 June

All Service Centres expect for Graham Street and all Customer Services reception desks within local board offices have reopened.

To find a Service Centre, visit us.


You can do many transactions online or contact us via phone. See Contact us for telephone details or to report a problem.

​Early Childhood Education (Kauri Kids, OSCAR)

Kauri Kids and out of school care (OSCAR) programmes: open

Our early childhood education centres and after school (OSCAR) programmes are fully open.

Under Alert Level 1, we will now be accepting new enrolments.

​Food, and health businesses and environment health

​Normal services have resumed

We are continuing to process hard copy and digital applicatins.

We are continuing to undertake verifications of food businesses with COVID-19 risk management practices in place.

Inspections for health and hygiene businesses and hairdressers will continue.

We are continuing to respond to requests for information (RFI) and requests for service (RFS).

Officers will undertake site visits if needed, to investigate food safety and public health issues representing a high risk or high harm to public health.

​LIM and property reports

​Online service only

Application for Land Infomration Memorandum(LIM) and Property File Products(PFPs) are being processed digitally with some limited hard copy procesing available. For more information, see Order a property report.
​Local boards Normal services resume on Wednesday 10 June

All local board offices will reopen on Wednesday 10 June.

Local board members can be reached via phone or email. See contact details for your local board.

​Noise control

​Normal services have resumed

Our noise control staff are attending noise control complaints with COVID-19 risk management practices in place.

Contact the Police via their 105.police.govt.nz website if you believe someone is breaching the COVID-19 rules.

​Regulatory engineering ​Limited services

Digital processing and engineering approvals will continue, and hard copy applications is available.

Physical on-site inspections will continue.p>

In-person pre-application meetings are avaiable. These are also available via phone or online conferencing (e.g. Skype or MS Teams).

Customer advice meetings are being offered via phone or online conferencing (Skype or MS Teams), with some limited in-person meetings available.

For more information, see consents services.

​Resource consents

​Limited services

Digital applications only

Remote and physical inspections available

On-site inspections will continue.

Digital processing of resource consents will continue, and hard copy processing is available.

In-person pre-application meetings are avaiable. These are also available via phone or online conferencing (e.g. Skype or MS Teams).

Customer meetings are only being offered via phone or online conferencing (e.g. Skype or MS Teams) only (no free face to face or onsite).

For more information, see consents services.

​Waste services

Inorganic collections: resuming for mainland Auckland from 1 July

​Inorganic collection bookings for mainland Auckland have now re-opened. See book your inorganic collection.

Aotea / Great Barrier Island and Rakino Island inorganics services will be rescheduled for later in the year. We will advise customers in advance of their booking window.

For Waiheke Island properties that missed their booked collection during the service interruption, we will be in touch directly to advise on arrangements.

​Facilities

​Facility Status​ Facility update and information
​Animal shelters

​Open

​Animal shelters are open as business-as-usual.

It’s recommended that customers call our shelters ahead of attending in person.

​Arts venues (galleries, theatres, and performing spaces)

​Phased re-opening

From Tuesday 9 June, Auckland Council operated arts venues are open from 9am to 5pm, Monday to Friday at:

  • Māngere Arts Centre - Ngā Tohu o Uenuku
  • Te Oro, Glen Innes
  • Hawkins Theatre, Papakura
  • Nathan Homestead, Manurewa.

We are continuing to work through a phased approach to opening our community and arts venues and expect to have approximately 87 out of 102 facilities opened by the end of June. See community venues for more details.

Additional Council-supported arts venue partners are also re-opening.

In line with the Government's guidance regarding Alert Level 1, Auckland Council QR codes continue to be available in all venues for visitors to keep a record of facilities or services they have visited.

​Community centres ​Phased re-opening

From Tuesday 9 June, Auckland Council operated community centres are reopening in local areas across the region, operating from 9am to 5pm, Monday to Friday.

We are continuing to work through a phased approach to opening our community venues and expect to have approximately 87 out of 102 facilities opened by the end of June. See community venues for more details.

Additional Council-supported community venue partners are also re-opening.

In line with the Government's guidance regarding Alert Level 1, Auckland Council QR codes continue to be available in all venues for visitors to keep a record of facilities or services they have visited.

​Libraries

Open

All libraries are open.

Programmes such as Wriggle and Rhyme and Storytime will resume in July. Please visit the​ Auckland Libraries website for further information.

​Public toilets ​Open

A small number of public toilets around the region will remain closed until further notice.

​Recreation centres

Fitness centres/gyms: Open with restrictions.

Group fitness classes: Open from Tuesday 2 June.

Services are restricted.

Visit aucklandleisure.co.nz for up to date information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia Leisure websites.

​Swimming pools

Partially open from Wednesday 3 June.

​Most Auckland Council owned and operated pools will open with a reduced service offering.

Visit aucklandleisure.co.nz for up to date information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia Leisure websites.

​​Venues for hire ​Phased opening.

From Tuesday 9 June, venues for hire are currently available in areas across the region. These are open seven days a week, from 6am to midnight.

Visit find and book a venue to check availability.

We are continuing to work through a phased approach to opening our community venues and expect to have approximately 87 out of 102 facilities opened by the end of June. See community venues for more details.

In line with the Government's guidance regarding Alert Level 1, Auckland Council QR codes continue to be available in all venues for visitors to keep a record of facilities or services they have visited.

Parks

​Facility Status​ Facility update and information
​Auckland Botanic Gardens

​Open

Visit Auckland Botanic Gardens for up to date information on Café Miko.

Buildings and outdoor space for hire including weddings arer available.

​Beaches Open

Some toilets at beaches may be closed.

For more information, see Safeswim.

​Holiday Parks and hostels ​Open

See aucklandcouncil.govt.nz/holidayplaces for bookings at our holiday parks.

Or contact:

Waiheke backpackers hostel is closed until further notice.

Future bookings will be managed on a case by case basis: waihekebackpackers@aucklandcouncil.govt.nz

​Playgrounds, skate parks, basketball courts and pump tracks Open Open for use.
​Regional parks Open

All parks and facilities are open

​Regional park - accommodation Open - seasonal closures apply

Baches, lodges and self-contained vehicle sites are open for bookings.

Scheduled winter closures are in place for some campgrounds.

The following campgrounds will be reopened from Friday 12 June:

  • Tāwharanui
  • Shakespeare
  • Te Muri
  • Mita Bay
  • Lagoon Bay
  • Waitawa
  • Upper Mangatāwhiri
  • Barn Paddock
  • Craw
Regional park bookable (picnic) sites​ ​Open for bookings
​Sportsfields ​Under review

Sportsfields will reopen to organised sports following arrangements with Regional Sports Organisations being confirmed.

​Volunteering Open Volunteering activities will resume.

Venues

​Venue Status​ ​Venue update and information
​Arataki Visitor Centre Open
​Auckland Art Gallery Open from Saturday 13 June
​Auckland War Memorial Museum Open
​Auckland Zoo ​Open
​Franklin Arts Centre ​Closed
​Hawkins Theatre Open
​Karanga information kiosk ​Open
​Māngere Arts Centre Open
​MOTAT ​Open
​Nathan Homestead Closed
​Ōtara Music and Arts Centre ​Closed
​Papakura Art Gallery Closed
​Queens Wharf information kiosk ​Open
​Te Oro Music and Arts Centre Open ​​

Public transport

Visit at.govt.nz/COVID-19 for more information.