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COVID-19 Alert Level 2

Auckland Council is making changes to its services in line with advice from the Ministry of Health, to contain the spread of COVID-19.

Following the government’s announcement about the move to Alert Level 2, Auckland Council are working through what this means for our services and facilities.

Our primary consideration is to ensure the safety of our staff and customers at all times.

Services

​Service Status​ ​Service update and information
​Alcohol licensing ​Normal services have resumed

Digital applications will continue to be processed. Processing of hard copy applications has resumed.

We will continue to offer Duty Manager interviews over video. Inspections will be carried out.

​Animal management

Normal services have resumed

Animal Management will respond to calls such as dog attacks or roaming dogs and will undertake proactive work.

To report a roaming dog or incident, call our contact centre on 09 301 0101.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or call our contact centre on 09 301 0101.

​Boat and dinghy ramps ​Open All boat and dinghy ramps are open.
​Building consents

​Limited services

We will continue to process building consent and code compliance certificate applications digitally (no hard copy), and grant and issue them.

In-flight applications that have already been digitised will continue. For more information, see COVID-19 Alert Level 2 consents services.

All customer meetings and advice will be done via email, phone or online conferencing (Skype or MS Teams).

​Building inspections

Limited services.

Remote and physical inspections available.

General building, reclad and durability inspections are taking place.

The online booking tool is operational.

For more information on how to book and prepare for the inspection, check Inspections of building or renovation work.

​Burials and cemeteries

Reduced Services

All our cemetery offices are open to the public.

All cemetery gates and public toilets are now open.

In line with the latest government guidelines, up to 100 family/whanau/ friends may go to the funeral home to view the deceased, as well as attend the burial.

For further information about burial services please visit cemetery services.

​Citizenship ceremonies

Cancelled

​​Citizenship ceremonies are cancelled until further notice.
​Committee meetings

​Reduced schedule

​A reduced schedule is in operation until August 2020. Committees of the whole have resumed.
Customer services

Most of our Service centres have reopened. You can also do many transaction online or contact us via phone.

Online and phone services available.

To find an open Service Centre:

Visit us.


See Contact us for telephone details or to report a problem.

​Early Childhood Education (Kauri Kids, OSCAR)

Kauri Kids and out of school care (OSCAR) programmes: open.

Kauri Kids centres and OSCAR programmes are open with limited spaces for existing customers.

No new enrolments.

​Food, and health businesses and environment health

​Normal services have resumed.

Most of our staff will continue to work remotely.

Digital applications will continue to be processed. Processing of hard copy applications has resumed.

We will undertake verifications of food businesses with COVID-19 risk management practices in place.

Inspections for health and hygiene businesses and hairdressers will resume, with COVID-19 risk management practices in place.

We are continuing to respond to requests for information (RFI) and requests for service (RFS). Most requests will be risk assessed and investigated remotely. Officers will undertake site visits if needed, to investigate food safety and public health issues representing a high risk or high harm to public health.

​LIM and property reports

​Online service only

We are accepting and processing requests for LIMs and property files online. For more information, see Order a property report.
​Local boards

​Closed to the public

Our local board offices remain closed to the public.

Local board members can be reached via phone or email. See contact details for your local board.

​Noise control

​Normal services have resumed

Our noise control staff are attending noise control complaints under Alert Level 2, with COVID-19 risk management practices in place.

Contact the Police via their 105.police.govt.nz website if you believe someone is breaching the COVID-19 lockdown rules.

​Regulatory engineering ​Limited services

Digital applications can be made for Engineering Approvals, but no hard copy applications can be accepted.

Physical on-site inspections will continue with appropriate health and safety measures.

For more information, see COVID-19 Alert Level 2 consents services.

All customer meetings and advice done via email, phone or online conferencing (Skype or MS Teams).

​Resource consents

​Limited services.

Digital applications only.

Remote and physical inspections available.

Limited on-site inspections will continue.

We are unable to accept any new hard copy files and will only be processing new digital resource consent applications.

In-flight applications that have already been digitised will continue. For more information, see COVID-19 Alert Level 2 consents services.

All customer meetings and advice done via email, phone or online conferencing (Skype or MS Teams).

​Waste services

Kerbside rubbish, recycling and foodscraps collections: no change (operate as usual)

​Auckland’s kerbside rubbish, recycling and food scraps collections are an essential service and will continue as usual.

For more information, see OurAuckland.

Inorganic collections: resuming for mainland Auckland from 1 July

​Neighbourhoods that were scheduled during the service interruption will be rescheduled first, and the schedule for the remainder of the year will be shifted accordingly.

We will contact you if you have an existing booking to advise you of your new date.

The booking tool will re-open in mid-June for the remainder of the year.

Aotea / Great Barrier Island and Rakino Island inorganics services will be rescheduled for later in the year. We will advise customers in advance of their booking window.

For Waiheke Island properties that missed their booked collection during the service interruption, we will be in touch directly to advise on arrangements.

​Bin requests: normal services have resumed

Bin repairs, exchanges and deliveries of additional bins have resumed.

​Transfer stations and community recycling centres: limited services

​The Waitākere and Waiheke Island transfer stations and the Aotea / Great Barrier Island Claris Landfill are open to the general public for limited hours and services.

Community recycling centres will also be open for limited services.

See transfer stations or community recycling centres for details. Expect significant delays at some locations due to COVID-19 social distancing requirements.

​Facilities

​Facility Status​ Facility update and information
​Animal shelters

​Open

​Animal shelters are open with strict entry conditions and required health and safety measures in place.

It’s recommended that customers call our shelters ahead of attending in person.

​Arts venues (galleries, theatres, and performing spaces)

​Limited openings

Auckland Council operated arts are open from 9am to 5pm, Monday to Friday at:

  • from Tuesday 19 May:
    • Māngere Arts Centre - Ngā Tohu o Uenuku
    • Te Oro.
    • Hawkins Theatre.

All venues will adhere to strict COVID-19 requirements for physical distancing, contact tracing, limits on crowd sizes, and hygiene measures to ensure the health and safety of our community.

Cleaning regimes will be stepped up at all council-run venues and signage promoting safe hygiene practices and to aid physical distancing will be in place.

We are following the COVID-19 Level 2 health and safety requirements set out by the government, which requires venues to:

  • keep groups of attendees 1 metre apart
  • not have groups larger than 10 people
  • not have more than 100 people in total, excluding staff, within the building.
​Community centres ​Limited openings

Auckland Council operated community centres are open from 9am -5pm Monday to Friday at:

  • Ellen Melville Centre
  • New Lynn Community Centre
  • Onehunga Community Centre
  • Te Atatū Peninsula Community Centre
  • Te Puke ō Tara Community Centre
  • Wesley Community Centre.
  • Oranga Community Centre
  • Riverside Community Centre
  • Mt Roskill Youth Zone.

All venues will adhere to strict COVID-19 requirements for physical distancing, contact tracing, limits on crowd sizes, and hygiene measures to ensure the health and safety of our community.

Cleaning regimes will be stepped up at all council-run venues and signage promoting safe hygiene practices and to aid physical distancing will be in place.

Venues operated by our community partners (including, venues for hire, community centres and arts venues), have begun reopening from Thursday 14 May where they can operate safely and if they meet Covid-19 health and safety requirements.

​Libraries

Limited on-site services.

Online services available.

Libraries will begin to reopen under Alert Level 2. Please visit Alert Level 2 and Libraries for the latest information about opening times.

You can visit the​ Auckland Libraries website to access a range of online resources. This includes ebooks, newspapers, and online courses.

​Public toilets ​Open

A small number of public toilets around the region will remain closed until further notice.

​Recreation centres

Fitness centres/gyms: Open with restrictions.

Group fitness classes: Open from Tuesday 2 June.

Services are restricted.

Visit aucklandleisure.co.nz for up to date information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia Leisure websites.

​Service centres

​Some Service Centres reopen on Monday 18 May.

Online and phone services available.

​To find an open Service Centre, see Visit us.

See Contact us for telephone details or to report a problem.

​Swimming pools

Partially open from Wednesday 3 June.

​Most Auckland Council owned and operated pools will open with a reduced service offering.

Visit aucklandleisure.co.nz for up to date information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia Leisure websites.

​​Venues for hire ​​

Phased openings – additional venues for hire are reopening each week during the month of June – visit Find and book a venue to check availability.

Venues for hire are available at 9 locations operating 7 days a week from 6am to 12pm:

  • Fickling Convention Centre
  • Freeman’s Bay Community Hall
  • Te Pae o Kura - Kelston Community Centre
  • Māngere Central Community Hall
  • Metro Theatre
  • Mt Albert War Memorial Hall
  • Mt Eden War Memorial Hall
  • Pukekohe War Memorial Hall
  • Titirangi War Memorial Hall.

Venues that open from Tuesday 2 June:

  • Te Atatū South Community Centre
  • Helensville War Memorial Hall
  • Tāmaki Ex-Services Association Hall
  • Old Central School Hall
  • Orewa Community Centre
  • Smiths Avenue Clubrooms
  • Clevedon Community Hall
  • Western Springs Garden Hall/s
  • Wiri Community Hall
  • Papatoetoe Town Hall
  • Fencible Lounge

Customers are required to adhere to all COVID-19 health and safety requirements for physical distancing, effective contact tracing, limits on crowd sizes, and hygiene measures.

Customers will receive clear guidance about their responsibilities under Alert Level 2 and the council will maintain a contact register of all venue hirers.

Cleaning regimes will be stepped up at all council-run venues. Signage promoting safe hygiene practices and to aid physical distancing will be in place.

Parks

​Facility Status​ Facility update and information
​Auckland Botanic Gardens

​Open

The gardens, Visitor Centre, and toilets are open. The café will open with a limited service from Tuesday 19 May.

Buildings and outdoor space for hire will be managed under Ministry of Health guidelines.

Maintain 2m social distancing from other visitors.

​Beaches Open

Some toilets at beaches may be closed.

For more information, see Safeswim.

​Holiday Parks and hostels ​Open

See aucklandcouncil.govt.nz/holidayplaces for bookings at our holiday parks.

Or contact:

Waiheke backpackers hostel is closed until further notice.

Future bookings will be managed on a case by case basis: waihekebackpackers@aucklandcouncil.govt.nz

​Playgrounds, skate parks, basketball courts and pump tracks Open

Maintain 2m social distancing from other visitors. Wash your hands before and after use.

Signage will advise how to use the playgrounds safely and remind users about personal hygiene.

Due to the volume and logistics of opening sites, this work is being phased.

​Regional parks Open

 Vehicle access to parks open from Saturday 16 May.

The Arataki Visitor Centre opening hours under level two are 9am to 4pm.

Some toilets and facilities such as drinking fountains are closed. For remote parks without hand washing facilities, you'll need to carry your own hand sanitiser.

Maintain 2m social distancing from other visitors. Do not visit a park if you are unwell.

​Regional park - accommodation Partially open

Self-contained vehicle sites are open for bookings.

Campgrounds and lodges are closed.

Baches are open for existing bookings from 29 May.

All bookings prior to 28 May 2020 were cancelled and we are processing full refunds.

If you have not received cancellation communications, please email regionalparks@aucklandcouncil.govt.nz.

Regional park bookable (picnic) sites​ Closed​
​Sportsfields ​Under review

Sportsfields will reopen to organised sports following arrangements with Regional Sports Organisations being confirmed.

​Volunteering Suspended Some volunteering activities will resume subject to meeting health requirements.

Venues

​Venue Status​ ​Venue update and information
​Arataki Visitor Centre Open
​Auckland Art Gallery Closed ​Open from Saturday 13 June
​Auckland War Memorial Museum Open
​Auckland Zoo ​Open
​Franklin Arts Centre ​Closed
​Hawkins Theatre Open
​Karanga information kiosk ​Closed
​Māngere Arts Centre Open
​MOTAT ​Open
​Nathan Homestead Closed
​Ōtara Music and Arts Centre ​Closed
​Papakura Art Gallery Closed
​Queens Wharf information kiosk ​Closed
​Te Oro Music and Arts Centre Open ​​

Events

​Event Status​ ​Event update and information
​Auckland International Cultural Festival Cancelled
​Music in Parks and Movies in Parks ​Cancelled

Public transport

Visit at.govt.nz/COVID-19 for more information.