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COVID-19 Alert Level 1 Most of our services have resumed. Some restrictions remain. Visitors to our buildings should check in using the NZ COVID Tracer app or register manually.
For the current status of council services and closures - Learn moreCOVID-19 Alert Level 1
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MATE KORONA-19 Pae Mataara 1

COVID-19 Alert Level 1

Most of our services have resumed. Some restrictions remain in place. We encourage visitors to our buildings to check in using the NZ COVID Tracer app or register manually.

Auckland will move to Alert Level 1 at 11.59pm on Wednesday 7 October 2020. This means there are no longer restrictions on the number of people at social gatherings or extra protocols for businesses.

Businesses and public transport must continue to display QR codes. Auckland Council venues will continue to display the NZ COVID Tracer app QR code so that people can check in.

Alert Level 1 is not ‘Alert Level none’ – this means that we must continue to do small things in our everyday lives to help avoid future lockdowns or limit their length if they do happen. 

  • If you’re unwell, stay home and phone your GP or Healthline for advice
  • Practice good hygiene, including washing your hands frequently
  • Record your movements using the NZ COVID Tracer app or a manual record of where you have been
  • While it’s not mandatory, consider wearing a mask or face covering on public transport.

​Visit Our Auckland for more information.

Last updated: 8/10/2020 at 8:40am

Services

​Service ​Status​ ​​Service update and information
​Alcohol licensing ​Operating with appropriate health and safety requirements

​Hard copy and digital applications are continuing to be processed.

Onsite duty manager interviews have resumed, with video and online conferencing also available.

Physical site visits, meetings and inspections can take place at sites that have appropriate COVID-19 health and safety protocols in place and/or where protocols can occur.

​Animal management ​​Business as usual

Registrations will be accepted and processed normally - Register your dog online.

Owners will be sent an email of their information and registration details recorded on file.

Owners are recommended to keep the notification with this information to show an officer if required.

Requests for Service (RFS) are open. To report a roaming dog or incident phone the council on 09 301 0101.

Animal Management officers are responding to calls such as dog attacks or roaming dogs with proactive measures.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.

​Building consents ​Online and limited hard copy services available

Digital processing of building consents, code compliance certificates and building warrants of fitness are continuing, and limited hard copy processing is also available. You can Apply for a building consent online.

There is a $90 document handling charge for any hard copy plans and documents our staff have to scan into our digital building consent or resource consent systems. This charge is per application and only applies to those application types where a digital lodgement service is available. This charge will also apply to mailed-in applications.

Pre-application meetings are being offered via phone or online conferencing (e.g. Teams), with some limited in person pre-application meetings available.

Customer advice meetings are being offered via phone or online conferencing (e.g. Skype), with some limited face-to-face customer meetings available.

​Building inspections Remote and physical inspections available with increased health and safety requirements.

Physical site visits and inspections can take place at sites that have appropriate COVID-19 Construction protocols in place and/or where protocols can occur.

Find out how to book and prepare for the inspection.

Inspections associated with compliance and monitoring are continuing.

Pool fencing bookings and inspections are continuing.

​Burials and cemeteries

Operating with increased health and safety requirements

The restrictions on numbers attending burials and other services are lifted and we continue to encourage people to use physical distancing and wear masks.

For more information, see the COVID-19 cemeteries services.

​Committee meetings ​Business as usual

​Auckland Council committees will continue as scheduled with councillors using Skype.

All meeting have returned to in person meetings.

​​Customer services

​Open

Our customer service centres are open.

​​Online and phone are still available ​– see Contact us.

​Food, and health businesses and environmental health Inspections available with increased health and safety requirements. Online and hardcopy services available.

Verifications of new and existing food businesses are being undertaken. Follow-up visits are being undertaken if required.

We are processing digital and hard copy applications and renewals for licences, registrations, national programmes and template food control plans.

Onsite customer meetings, interviews and advice are available, as are phone or online conferencing (e.g. MS Teams, Skype).

We are continuing to respond to requests for information (RFI) and requests for service (RFS) by phone and email.

Inspections for all health and hygiene businesses and hairdressers are taking place.

​​Early Childhood Education (Kauri Kids, OSCAR)

​Open ​Kauri Kids centres and OSCAR programmes are open and following Government protocols.
​Learn to swim ​Open ​Classes are operating. Visit learn to swim under alert level 1  to find out about any changes before you come back to class.
​LIM and property reports ​Online service

​Applications for LIM and PFPs are being processed digitally, with some limited hard copy processing available.

For more information, see Order a property report.

​Local board offices ​Open

Our Local Board offices will reopen to the public on Thursday 8 October. Hibiscus and Bays Local Board’s Brown Bays office returns to its pre-lockdown schedule of being open only on days when business meetings are held there. The next meeting is planned for November.

Local board members can be reached via phone or email. Find their contact details on the relevant local board page.

​Noise control / City Watch / Outdoor burning ​Operating with increased health and safety requirements

​Our noise control staff are attending noise control complaints under Alert Level 1, with COVID-19 risk management practices in place.

Contact the Police via their 105.police.govt.nz website if you believe someone is breaching the COVID-19 lockdown rules.

​Public transport ​Business as usual

We recommend customers wear face masks.

Further information is available on Auckland Transport’s COVID-19 page.

​Regulatory compliance – Compliance monitoring ​Operating as normal with increased health and safety requirements Our officers will  be undertaking physical inspections with appropriate COVID-19 health and safety protocols in place.
​Regulatory compliance – Requests for Service (RFS) ​Operating as normal with increased health and safety requirements Our officers  will be undertaking physical inspections with appropriate COVID-19 health and safety protocols in place.
​Regulatory engineering Online service only. Operating with increased health and safety requirements

Digital processing of consents and approvals is continuing, and limited hard copy processing has resumed at service centres only.

Onsite and remote inspections are continuing.

Pre-application meetings are being offered via phone or online conferencing (e.g. Teams), with some limited face-to-face meetings available.

Customer advice meetings are being offered via phone or online conferencing (e.g. Skype), with some limited face-to-face customer meetings available.

Structural and development engineering input are continuing into resource consent applications, building consents and assessment of engineering plan approval applications - including coordination of advice from Auckland Transport, Watercare, Healthy Waters, Parks, Community Facilities and all other technical inputs.

​Resource consents Online service only. Operating with increased health and safety requirements

Digital processing of resource consents is continuing, and limited hard copy processing has resumed at service centres only.

Please note: There is a $90 document handling charge for any hard copy plans and documents our staff have to scan into our digital building consent or resource consent systems. This charge is per application and only applies to those application types where a digital lodgement service is available. This charge will also apply to mailed-in applications.

Pre-application meetings are being offered via phone or online conferencing (e.g. MS Teams, Skype), with some limited face-to-face meetings available.

Free 15-minute customer advice meetings are being offered by phone only (no face-to-face appointments).

​Waste services ​Kerbside rubbish, recycling and food scraps collections ​Auckland’s kerbside rubbish, recycling, and food scraps collections are essential services and continue as usual. Please put your bins and bags out as normal.
​Inorganic collections ​Household on-property inorganics collections will continue as planned.
​Bin exchanges and repairs ​Normal services for household bin removals, exchanges or minor repairs continue to operate.
​Transfer stations and community recycling centres

Check the page of the relevant transfer station or recycling centre for more information.

Facilities

​Service ​Status​ ​​Service update and information

Animal shelters

Operating with increased health and safety requirements

Our animal shelters are open and operating as usual under Alert Level 1.

Arts and Community Centres (galleries, theatres and performing spaces)

​Open

​Beaches

​Open

All facilities have reopened with the exception of drinking fountains and outdoor showers, which remain closed due to water restrictions.

For more information, see Safeswim.

Community centres

​Open

​Leisure and recreation centres

Open

Fitness centres and gyms are open.

Visit aucklandleisure.co.nz for current information before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Libraries

​Open

​All of our libraries are open (normal opening hours apply). Under Alert Level 1, some programmes will resume – please check with your local library for more information.

Further information can be found on Libraries COVID-19 page.

​Public toilets

​Open

​All public toilets are open.

​Swimming pools

Open

Visit aucklandleisure.co.nz for current information before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Venues for hire

​Open
​Venue partners ​Open

Parks and accommodation

​Service ​Status ​Service update and information

Auckland Botanic Gardens

​Open

Visit Auckland Botanic Gardens for up-to-date information on Café Miko.

Buildings and outdoor space for hire including weddings are available.

​Holiday parks ​Open Holiday Parks are open for bookings with COVID-19 alert level measures and protocols in place.

Playgrounds

​Open

Under Alert Level 1, all public toilets, playgrounds, basketball courts, tennis courts, golf clubs, skate parks, pump tracks, BBQs and other facilities within our parks and open spaces will reopen to the public, with the exception of drinking fountains and outdoor showers, which remain closed due to water restrictions.

Aucklanders planning to use these facilities should wash or sanitise their hands before and after use, keep two metres away from other users and should not use these facilities or equipment if they’re feeling unwell.

All users of our parks, beaches and open spaces are reminded to keep track of their visits by making a note or manually entering it on the NZ COVID Tracer app.

​Regional parks

​Open

Arataki Visitor Centre is open, from 9am to 5pm.            

For remote parks without hand washing facilities, please carry your own hand sanitiser.

Regional park – accommodation

​Partially open

Campgrounds, self-contained vehicle sites, baches and lodges are open for bookings.

​​Regional park – bookable (picnic) sites​

​Open
​Sports fields ​Open Spring renovation period is in place. Fields are being changed over to summer configurations.
​Volunteering ​Resumed ​Volunteering activities have resumed.
​Waiheke Backpacker Hostel ​Closed

​Waiheke Backpackers Hostel is closed until further notice.

Future bookings will be managed on a case by case basis, please contact: waihekebackpackers@aucklandcouncil.govt.nz.