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MATE KORONA-19 Pae Mataara 1

COVID-19 Alert Level 1

Auckland moved to Alert Level 1 at midday on Friday 12 March 2021.

This means there are no longer restrictions on the number of people at social gatherings or extra protocols for businesses. However, businesses and public transport must continue to display QR codes. Auckland Council venues will continue to display the NZ COVID Tracer app QR code so that people can check in.

Alert Level 1 is not 'Alert Level none' - this means that we must continue to do small things in our everyday lives to help avoid future lockdowns or limit their length if they do happen.

  • If you're unwell, stay home and phone your GP or Healthline for advice.
  • Practice good hygiene, including washing your hands frequently.
  • Record your movements using the NZ COVID Tracer app or a manual record of where you have been.

Page last updated: 12/3/2021 at 12:05pm.

Services

​Service ​Status​ ​​Service update and information
​Alcohol licensing ​Operating with increased health and safety requirements

​Hard copy and digital applications will be processed.

Physical inspections and in-person meetings can take place with the necessary health and safety protocols in place.

​Animal management
Business as usual

Registrations will be accepted and processed normally - see register your dog.

To report a roaming dog or incident phone the council on 09 301 0101.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.

​Building Consents
Online and limited hard copy services available

Digital processing of building consents, Code Compliance Certificates (CCCs) and Building Warrants of Fitness (BWoFs) continues - see building consents.

Limited hard copy processing is now available.

A $90 document handling fee will be charged for any hard copy applications that require staff to scan documents into our system. This charge is per application and only applies to those application types where a digital service is available, as well as for mailed-in applications.

Pre-application and customer advice meetings are available via phone or online conferencing such as Teams.

Limited in-person meetings are available as required.

Vehicle Crossing applications can be emailed directly to: acebuildhelpdesk@aucklandcouncil.govt.nz.

Producer Statement registrations and renewals can be emailed directly to: producerstatement@aucklandcouncil.govt.nz.

IQP applications can be sent to: IQP.Registrar@aucklandcouncil.govt.nz.

BWOF applications can be sent to: regsupportbwof@aucklandcouncil.govt.nz.

​Building inspections ​Remote and physical inspections available with increased health and safety requirements

Our online booking tool is open and accepting bookings.

For onsite inspections, sites will need to demonstrate compliance with COVID-19 construction protocols, which include social distancing and contact tracing requirements.

The protocols and requirements are set out on the CHASNZ website. ​

For more on booking and preparing for inspections, see inspections of building or renovation work.
              
Pool fence inspections are continuing.

​Burials and cremation services
Operating with increased health and safety requirements

​The restrictions on numbers attending burials and other services are lifted and we continue to encourage people to use physical distancing and wear masks.

​Citizenship ceremonies
​Resume
​Citizenship ceremonies can take place at Alert Level 1.

Committee and local board meetings

Business as usual

In-person m​eetings resume.

​​Customer services

Open

Service centres are open.

​Early Childhood Education (Kauri Kids)
Open

Kauri Kids centres and OSCAR programmes are open and following Government protocols.

​Food and health businesses
Inspections available with increased health and safety requirements. Online and hardcopy services available.

Digital and hard copy applications for licenses, registrations, national programmes and template food control plans continue.

Site visits, inspections, customer meetings, interviews and advice are available as normal.

​LIM and property reports
Online service only

Applications for LIMs and property files are being processed digitally, with limited hard-copy processing available.

For more information, see Order a property report.

​Local Board offices ​Open

Under Alert Level 1, most local board offices are open to the public, please see local boards for details of opening hours.

​Noise control Operating with increased health and safety requirements

​​Our noise control staff are attending noise control complaints as normal.

​Public transport
Open

It is recommended you maintain physical distancing from people you don’t know while using public transport.

Please scan the Ministry of Health's NZ COVID Tracer app QR code.

You must also wear a mask or face covering.

For more information about public transport, visit Auckland Transport’s COVID-19 page.            

 

​Regulatory compliance - compliance monitoring ​Operating with increased health and safety requirements

​​Staff will carry out physical inspections and site visits where appropriate health and safety protocols are in place.

​Regulatory compliance - Requests for Service (RFS) ​Operating with increased health and safety requirements

​​​​​​Staff will carry out physical inspections and site visits where appropriate health and safety protocols are in place.

​Regulatory engineering Limited services​

We are unable to accept any new hard-copy files and will only be processing new engineering applications in digital format.

Physical on-site inspections will continue with appropriate health and safety measures in place where remote inspections are not possible.

In-flight applications that have already been digitised will continue.

​Report a problem
​Some delays
​We are experiencing some delays due to previous alert levels but services have returned to normal. 
​Resource consents Limited services​

We are accepting and processing online resource consent applications only.

No hard copy applications or information can be accepted.

Some physical site inspections are available where appropriate and where COVID-19 health and safety protocols are in place.

General resource consent queries can be sent to the regional planning helpdesk.
​Waste services
​Kerbside rubbish, recycling and food scraps collections - no change (operate as usual)

​Auckland’s kerbside rubbish, recycling, and food scraps collections will continue as usual.
​Inorganic collections ​Household on-property inorganics collections will continue to be collected, but with physical distancing.
​Bin exchanges and repairs ​Household bin removals, exchanges or minor repairs will continue at this time, but with physical distancing.

Facilities

​Facility ​Status​ ​​Service update and information

Animal shelters

Operating with increased health and safety requirements

Animal shelters are open and operating as normal.

Arts facilities (galleries, theatres and performing spaces)

​Open
           
​Boat and dinghy ramps
Open

Cemeteries
Operating with increased health and safety requirements

All our cemetery offices and grounds have reopened to the public. Cemetery services are operating in accordance with government guidelines.

Maximum numbers are in place for burials and chapel services, and social distancing guidelines applies.

For more information, visit the COVID-19 cemeteries services and COVID-19 cemeteries FAQs pages.

Community centres

Open

​Leisure and recreation centres

Open

Visit aucklandleisure.co.nz for current information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Libraries

Open

All our libraries are open (normal opening hours apply).

​Public toilets

​Open
​Swimming pools

Open

Visit aucklandleisure.co.nz for current information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Transfer stations

Open

Transfer Stations and Community Recycling Centres are open. Please check their webpages for more information.

​Venues for hire

​Open

Operating as normal.  

​Wintergardens
Open
Tropical House is open, Cool House is closed for strengthening work.

Parks and accommodation

​Park and accommodation ​Status ​Service update and information

Auckland Botanic Gardens

​Open

Visit Auckland Botanic Gardens for up to date information on Cafe Miko. 

​Beaches
​Open for exercise

​Swimming, surfing, kayaking, canoeing, rowing, windsurfing and paddle boarding are allowed but you must stay close to shore and exercise caution.

Visit Surf Lifesaving NZ for information on beach patrols.
              

​Holiday parks
​Open

​Holiday Parks are open for bookings with COVID-19 alert level measures and protocols in place.

​Waiheke Backpacker Hostel
​Open

​​Waiheke Backpacker Hostel is open for bookings with COVID-19 alert level measures and protocols in place.

Playgrounds

​Open

Under Alert Level 1, all public toilets, playgrounds, basketball courts, tennis courts, golf clubs, skate parks, pump tracks, BBQs and other facilities within our parks and open spaces will reopen to the public.

Aucklanders planning to use these facilities should wash or sanitise their hands before and after use, keep two metres away from other users and should not use these facilities or equipment if they’re feeling unwell.

Where safe physical distancing may not be possible, the use of a face mask is recommended.  All users of our parks, beaches, toilets and open spaces are reminded to keep track of their visits by making a note or manually entering it on the NZ COVID Tracer app.

Use the NZ COVID Tracer app and follow the latest government advice on Unite against COVID-19.

​Regional parks

​Open

 Arataki Visitor Centre is open, opening hours 9am - 5pm.

for remote parks without hand washing, please carry your own hand sanitiser.

​Regional Park accommodation

​Open

Campgrounds, self-contained vehicle sites, baches and lodges are open for bookings.                

​​Regional park – bookable (picnic) sites​

Open
​Sports fields
​Open

Seasonal and casual confirmed bookings operating as usual.

​Volunteering
Resumed

Volunteering activities have resumed.