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COVID-19 Alert Level 3 Auckland Council customer-facing services like libraries and leisure centres are closed until further notice. Essential services will continue.
Visit OurAuckland to learn more.
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COVID-19 Alert Level 3

Following the announcement to move to Alert Level 3, all Auckland Council customer-facing services like leisure centres and pools are closed until further notice. Essential services will continue.

​Visit Our Auckland for more information.

Services

​Service ​Status​ ​​Service update and information
​Alcohol licensing ​Remote service only

​We have a full team working remotely.

We will offer Duty Manager interviews over video and some limited inspections will be carried out.

​Animal management ​Priority calls only

Animal Management will respond to priority calls such as dog attacks or roaming dogs and will be undertaking some targeted proactive work. 

To report a roaming dog or incident phone the council on 09 301 0101.

If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.

​Building consents ​Online service only

​We are unable to accept any new hard-copy files and will only be processing new building consent applications that are digital.

In-flight applications that have already been digitised will continue.

​Building inspections ​Remote and physical inspections available

Where building inspections need to occur in Alert Level 3, they are available from our online booking service. However, sites will need to demonstrate compliance with COVID-19 Construction protocols which include social distancing and contact tracing requirements.

To minimise the risk of virus transmission, we encourage the use of remote technology-assisted inspections using Artisan or Zyte apps.

Our inspectors will contact sites prior to inspection to confirm site protocol compliance and whether a remote inspection is ‘right’ for your build.

Durability inspections (inspections on consents that were granted more than five years ago) will resume operations when we return to Alert Level 2. If the Alert Level period extends beyond 14 August 2020, we will review this position on a priority basis.

Find out how to book and prepare for the inspection.

​Burials and cemeteries

Operating with increased health and safety requirements

Planned services will go ahead, and up to 10 family / whanau / friends are permitted to attend funerals and tangihanga.

Our chapels are currently closed.

For more information, see the COVID-19 cemeteries services and COVID-19 cemeteries FAQs pages.

​Committee meetings​Operating remotely

​Auckland Council committees will continue as scheduled with councillors using Skype.

Committee meetings are live streamed and can be viewed on the Auckland Council's Live streaming channel, or on our YouTube channel.

​​Customer services

​Online and phone services only

All our Customer Service Centres are closed.

​​Online and phone services are still available ​– see Contact us.

​Food, and health businesses and environmental health ​Reduced services

​Most staff will continue to work remotely.

Inspections of high-risk food premises will be carried out, with COVID-19 risk management practices in place.

As non-food premises (hairdressers, tattoo parlours) remain closed, no inspections will be carried out, however we continue to accept online applications for health and hygiene, hairdresser, food business registrations, national programmes, and food control plans. See Licenses and regulations

We are also continuing to respond to requests for information (RFI) and requests for service (RFS). Most requests will be risk assessed and investigated.

​​Early Childhood Education (Kauri Kids, OSCAR)

​Closed
​LIM and property reports ​Online service only

​Although our service centres are closed for viewings, we will still accept and process requests for LIMs and property files online.

For more information, see Order a property report.

​Local board offices ​Closed

​Our local board offices are closed to the public.

Local board members can be reached via phone or email. Find their contact details on the relevant local board page.

​Noise control / City Watch / Outdoor burning ​Reduced services

​Our noise control staff and other contracted compliance staff are attending noise control complaints and other listed compliance complaints under Alert Level 3, with COVID-19 risk management practices in place.

Contact the Police via their 105.police.govt.nz website if you believe someone is breaching the COVID-19 lockdown rules.

​Public transport ​Operating with increased health and safety requirements

​Public transport will continue to operate for essential travel.

Passengers are asked to maintain 2 metres physical distancing.

As per government guidance, we recommend customers wear face masks.

Fares will continue to be charged, and cash will not be accepted.

Further information is available on Auckland Transport’s COVID-19 page.

​Regulatory compliance – Compliance monitoring ​Reduced services

​Site inspections will only occur on urgent consent types including significant earthwork sites.

We will liaise with consent holders to ensure compliance remotely, and will inspect the site if necessary when the COVID-19 Alert Level allows.

​Regulatory compliance – Requests for Service (RFS) ​Reduced services

Site inspections will only occur on urgent RFS types including pollution incidents and dangerous buildings.

We will investigate other request types remotely, and will inspect the site if necessary when the COVID-19 Alert Level allows.

​Regulatory engineering ​Limited services

​Some physical on-site inspections available. Remote inspections also available.

We are unable to accept any new hard-copy files and will only be processing new building consent applications in digital format.

In-flight applications that have already been digitised will continue.

​Resource consents ​Limited services

​Some limited on-site inspections will be undertaken.

We are unable to accept any new hard-copy files and will only be processing new resource consent applications in digital format.

In-flight applications that have already been digitised will continue.

No face-to-face contact with customers. Customer queries are to be submitted by email, or via the contact centre. Customer Services will log a request for information (RFI) for Resource Consenting staff to respond via phone call or email.

​Waste services ​Kerbside rubbish, recycling and food scraps collections ​Auckland’s kerbside rubbish, recycling, and food scraps collections are essential services and continue as usual. Please put your bins and bags out as normal.
​Inorganic collections ​Household on-property inorganics collections will continue as planned.
​Bin exchanges and repairs ​Normal services for household bin removals, exchanges or minor repairs continue to operate.
​Transfer stations and community recycling centres

Currently being assessed. Check the page of the relevant transfer station or recycling centre for more information.

Facilities

​Service ​Status​ ​​Service update and information

Animal shelters

Closed to public ​Staff will continue to ensure all animals in our care will be looked after.

Arts facilities (galleries, theatres and performing spaces)

​Closed

​Beaches

​Open for exercise

​Surf Lifesavers and the Coastguard will not be patrolling during this time. Please exercise caution in the water.

Facilities at beaches are closed.

No vehicle access to regional park beaches.

For more information, see Safeswim.

Community centres

​Closed

​Libraries

​Closed

​Visit the Auckland Libraries website to access a range of online resources. This includes e-books, newspapers, and online courses.

Further information about the return of items can be found on the Libraries COVID-19 page.

​Public toilets

​Limited openings

​Some public toilets will be closed.

A list of open facilities can be found on the OurAuckland website.

​Recreation centres

​Closed
​​

Swimming pools

​Closed

​Venues for hire

​Closed

Parks and accommodation

​Service ​Status ​Service update and information

Auckland Botanic Gardens

​Open for exercise

​The visitor centre, toilets, drinking fountains and onsite bookable venues are closed.

No vehicle access.

Maintain social distancing from other visitors and staff.

​Holiday parks ​Open

​Holiday parks are open for existing customers who are staying while we are in Alert Level 3 and for those who have no residence to return to, e.g. travellers.

For these bookings contact:

Ōrewa Beach Holiday Park

09 426 5832 or 0800 OREWA1

obhpark@aucklandcouncil.govt.nz

Martins Bay Holiday Park

09 425 5655

mbhpark@aucklandcouncil.govt.nz

Whangateau Holiday Park

09 422 6305

whpark@aucklandcouncil.govt.nz

Playgrounds

​Closed ​Keep children off equipment.

​Regional parks

​Open for exercise

Maintain social distancing from other visitors and do not use equipment in the park.

Tramping is allowed for day walks on easy trails, same for mountain biking if you are experienced and know the trail.

Visitor centres are closed.

Some toilets and all facilities are closed.

No vehicle access.

Regional park – accommodation

​Closed

​Campgrounds and lodges are closed. ​

Customers currently occupying SCC sites and baches may continue their stay but all other bookings for accommodation will be cancelled up until Alert Level 3 is lifted. We will be processing full refunds for these bookings.

Customers wishing to cancel more than 5 days prior to the date of arrival can do so online via their My Auckland accounts for a refund. Within 5 days will require a manual refund, and we will advise if details are required.

If you haven't received cancellation communications, please email regionalparks@aucklandcouncil.govt.nz.

​​Regional park – bookable (picnic) sites​

​Closed
​Sportsfields ​Closed Closed​ for organised sports.
​Volunteering ​Suspended ​All activities are suspended until further notice.
​Waiheke Backpacker Hostel ​Closed

​Waiheke Backpackers Hostel is closed until further notice.

Future bookings will be managed on a case by case basis, please contact: waihekebackpackers@aucklandcouncil.govt.nz.