| Alcohol licensing |
Operating with appropriate health and safety requirements |
Hard copy and digital applications are continuing to be processed.
Onsite duty manager interviews have resumed, with video and online conferencing also available.
Physical site visits, meetings and inspections can take place at sites that have appropriate COVID-19 health and safety protocols in place and/or where protocols can occur.
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| Animal management |
Business as usual |
Registrations will be accepted and processed normally -
Register your dog online.
Owners will be sent an email of their information and registration details recorded on file.
Owners are recommended to keep the notification with this information to show an officer if required.
Requests for Service (RFS) are open. To report a roaming dog or incident phone the council on 09 301 0101.
Animal Management officers are responding to calls such as dog attacks or roaming dogs with proactive measures.
If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.
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| Building consents |
Online and limited hard copy services available |
Digital processing of building consents, code compliance certificates and building warrants of fitness are continuing, and limited hard copy processing is also available. You can
Apply for a building consent online.
There is a $90 document handling charge for any hard copy plans and documents our staff have to scan into our digital building consent or resource consent systems. This charge is per application and only applies to those application types where a digital lodgement service is available. This charge will also apply to mailed-in applications.
Pre-application meetings are being offered via phone or online conferencing (e.g. Teams), with some limited in person pre-application meetings available.
Customer advice meetings are being offered via phone or online conferencing (e.g. Skype), with some limited face-to-face customer meetings available.
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| Building inspections |
Remote and physical inspections available with increased health and safety requirements. |
Physical site visits and inspections can take place at sites that have appropriate
COVID-19 Construction protocols in place and/or where protocols can occur.
Find out
how to book and prepare for the inspection.
Inspections associated with compliance and monitoring are continuing.
Pool fencing bookings and inspections are continuing.
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Burials and cemeteries
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Operating with increased health and safety requirements |
The restrictions on numbers attending burials and other services are lifted and we continue to encourage people to use physical distancing and wear masks.
For more information, see the
COVID-19 cemeteries services.
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| Committee meetings |
Business as usual |
Auckland Council committees will continue as scheduled with councillors using Skype.
All meeting have returned to in person meetings.
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Customer services
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Open |
Our customer service centres are open.
Online and phone are still available – see Contact us.
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| Food, and health businesses and environmental health |
Inspections available with increased health and safety requirements. Online and hardcopy services available. |
Verifications of new and existing food businesses are being undertaken. Follow-up visits are being undertaken if required.
We are processing digital and hard copy applications and renewals for licences, registrations, national programmes and template food control plans.
Onsite customer meetings, interviews and advice are available, as are phone or online conferencing (e.g. MS Teams, Skype).
We are continuing to respond to requests for information (RFI) and requests for service (RFS) by phone and email.
Inspections for all health and hygiene businesses and hairdressers are taking place.
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Early Childhood Education (Kauri Kids, OSCAR)
|
Open |
Kauri Kids centres and OSCAR programmes are open and following Government protocols. |
| Learn to swim |
Open |
Classes are operating. Visit
learn to swim under alert level 1 to find out about any changes before you come back to class. |
| LIM and property reports |
Online service |
Applications for LIM and PFPs are being processed digitally, with some limited hard copy processing available.
For more information, see Order a property report.
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| Local board offices |
Open |
Our Local Board offices will reopen to the public on Thursday 8 October. Hibiscus and Bays Local Board’s Brown Bays office returns to its pre-lockdown schedule of being open only on days when business meetings are held there. The next meeting is planned for November.
Local board members can be reached via phone or email. Find their contact details on the relevant local board page.
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| Noise control / City Watch / Outdoor burning |
Operating with increased health and safety requirements |
Our noise control staff are attending noise control complaints under Alert Level 1, with COVID-19 risk management practices in place.
Contact the Police via their
105.police.govt.nz website if you believe someone is breaching the COVID-19 lockdown rules.
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| Public transport |
Business as usual |
We recommend customers wear face masks.
Further information is available on
Auckland Transport’s COVID-19 page.
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| Regulatory compliance – Compliance monitoring |
Operating as normal with increased health and safety requirements |
Our officers will be undertaking physical inspections with appropriate COVID-19 health and safety protocols in place. |
| Regulatory compliance – Requests for Service (RFS) |
Operating as normal with increased health and safety requirements |
Our officers will be undertaking physical inspections with appropriate COVID-19 health and safety protocols in place. |
| Regulatory engineering |
Online service only. Operating with increased health and safety requirements |
Digital processing of consents and approvals is continuing, and limited hard copy processing has resumed at service centres only.
Onsite and remote inspections are continuing.
Pre-application meetings are being offered via phone or online conferencing (e.g. Teams), with some limited face-to-face meetings available.
Customer advice meetings are being offered via phone or online conferencing (e.g. Skype), with some limited face-to-face customer meetings available.
Structural and development engineering input are continuing into resource consent applications, building consents and assessment of engineering plan approval applications - including coordination of advice from Auckland Transport, Watercare, Healthy Waters, Parks, Community Facilities and all other technical inputs.
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| Resource consents |
Online service only. Operating with increased health and safety requirements |
Digital processing of resource consents is continuing, and limited hard copy processing has resumed at service centres only.
Please note: There is a $90 document handling charge for any hard copy plans and documents our staff have to scan into our digital building consent or resource consent systems. This charge is per application and only applies to those application types where a digital lodgement service is available. This charge will also apply to mailed-in applications.
Pre-application meetings are being offered via phone or online conferencing (e.g. MS Teams, Skype), with some limited face-to-face meetings available.
Free 15-minute customer advice meetings are being offered by phone only (no face-to-face appointments).
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| Waste services |
Kerbside rubbish, recycling and food scraps collections |
Auckland’s kerbside rubbish,
recycling, and food scraps collections are essential services and continue as usual. Please put your bins and bags out as normal. |
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Inorganic collections |
Household on-property inorganics collections will continue as planned. |
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Bin exchanges and repairs |
Normal services for household bin removals,
exchanges or minor repairs continue to operate. |
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Transfer stations and community recycling centres |
Check the page of the relevant
transfer station or
recycling centre for more information.
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