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MATE KORONA-19 Pae Mataara 3

COVID-19 Alert Level 3

Auckland moved to Alert Level 3 at 6am on Sunday 28 February 2021. During this time all Auckland Council facilities including pools, leisure centres, service centres and libraries will remain closed.

Visit Our Auckland for more information. Stay home if you can to avoid any risk of spread. You must work from home unless you're not able to. Children should learn at home if possible.

If you are unwell:

  • If you are sick, stay at home.
  • If you have cold, flu or COVID-19 symptoms call your doctor or Healthline and get advice about being tested.

For public health information visit Unite against COVID-19.

Page last updated: 28/02/2021 at 3:02pm.
The status of some services and facilities have been updated.
Check back for further updates as statuses are confirmed.


Services

​Service ​Status​ ​​Service update and information
​Alcohol licensing Remote service only

We have a full team working remotely and applications can be made online. We will continue to offer Duty Manager interviews over video and some limited inspections will be carried out.

​Animal management
Priority calls only

Animal Management will respond to priority calls such as dog attacks or roaming dogs and will be undertaking some targeted proactive work.

To report a roaming dog or incident phone the council on 09 301 0101. 

If your dog goes missing please check the Auckland Council impounded animals Facebook page or phone the council on 09 301 0101.

​Boat and dinghy ramps
​Closed

All boat and dinghy ramps have been closed until further notice.

​Building Consents
Limited services available

No hardcopy applications will be accepted during Alert Level 3.

Any hardcopy information provided to council immediately prior to lockdown should be re-submitted digitally.

If this isn’t possible then your application will continue processing at Alert Level 2.

Some physical inspections will be available at sites with appropriate COVID-19 health and safety protocols in place, others can be done remotely, and some will need to wait until we return to Alert Level 2.

​Building inspections ​Remote and physical inspections available

Our online booking tool is open and accepting bookings.

For onsite inspections, sites will need to demonstrate compliance with COVID-19 construction protocols, which include social distancing and contact tracing requirements.

The protocols and requirements are set out on the CHASNZ website. ​

For more on booking and preparing for inspections, see inspections of building or renovation work.

No pool fence inspections will take place during this period.

​Burials and cremation services
​Reduced services

Essential cemetery services continue to operate, in accordance with government guidelines.

Maximum numbers are in place for chapel services and social distancing guidelines apply.

 

For advice on funeral arrangements, contact your local funeral director or funeral home.

The Funeral Directors Association of New Zealand (FDANZ) website has helpful information about what to do when your loved one dies. They also have an informative guide on how funerals are being managed during the current alert level.

All our cemetery offices are closed to the public until further notice.

​Citizenship ceremonies
​Cancelled
​Citizenship ceremonies are cancelled until further notice.

Committee and local board meetings

Online only

​​Meetings will continue online.

​​Customer services

Reduced services

Online and phone are still available – see  Contact us.

Service centres are closed until further notice.
​Early Childhood Education (Kauri Kids)
Reduced services

By arrangement, Kauri Kids will be open for any child who can't be supervised at home by an appropriate person.

Please contact your head teacher if you work in essential services and require childcare.

Environmental Health Reduced services

Hairdressers, tattoo parlours, nail and beauty salons are closed at Alert Level 3.

No inspections of these premises can be carried out.

Online applications for registration of health and hygiene premises will be accepted and processed.

Customer meetings, interviews and advice is via phone and online only.

​Food and health businesses
Online service only

Digital applications will be accepted and processed for licences, renewals, registrations, national programmes and template food control plans.

No hard copy applications can be made.

Staff are available by phone and online only - no face-to-face meetings are available.

Inspections will only be carried out for high-risk food places, and where COVID-19 risk management protocols are in place.

Food businesses must only operate by contactless delivery or collection service with no customers on-site as per government guidance.

 

​LIM and property reports
Online service only

Although our service centres are closed for viewing, we still accept and process requests for LIMs and property files online.

For more information, see Order a property report.

​Local Board offices ​Closed

Our local board offices are closed to the public.

Local board members can be reached via phone or email. See Find your local board for contact details.

​Noise control
Reduced services

​Our noise control staff are attending noise control complaints under Alert Level 3, with COVID-19 risk management practices in place.

Contact the Police via 105.police.govt.nz if you believe someone is breaching the COVID-19 Alert Level rules.

​Public transport
Services continue - Mandatory mask use

Public transport will continue to operate with strict health and safety requirements in place.

You must maintain 2 metres physical distancing and should scan the Ministry of Health's NZ COVID Tracer app QR code.

You must also wear a mask or face covering. Fares will continue to be charged over this period.

Cash will not be accepted on public transport. School buses will operate as normal.

For more information about public transport, visit Auckland Transport’s COVID-19 page.

​Regulatory compliance - compliance monitoring Limited services

​Online applications can be made for many services but no hard copy applications or files can be accepted or processed.

Remote inspections are available, and some physical on-site inspections can be accommodated where appropriate COVID-19 health and safety protocols are on place.

​Regulatory compliance - Requests for Service (RFS) ​Operating with increased health and safety requirements

​​Staff will carry out physical inspections and site visits where appropriate health and safety protocols are in place.

​Regulatory engineering Limited services​

We are unable to accept any new hard-copy files and will only be processing new engineering applications in digital format.

Physical on-site inspections will continue with appropriate health and safety measures in place where remote inspections are not possible.

In-flight applications that have already been digitised will continue.

​Report a problem
​Some delays
​We are experiencing some delays. Some maintenance services are available at Alert Level 3 and we will triage requests to respond to critical or major incidents where there are safety issues. All other maintenance work will be scheduled for the future, and this may result in some delays. 

Report a suspected COVID-19 isolation breach or business breaching the essential services rule - learn more.
​Resource consents Limited services​

We are accepting and processing online resource consent applications only.

No hard copy applications or information can be accepted.

Some physical site inspections are available where appropriate and where COVID-19 health and safety protocols are in place.

Pre-application meetings are available online and via phone. Our staff cannot attend face-to-face meetings.

 

General resource consent queries can be sent to the regional planning helpdesk.
​Waste services
​Kerbside rubbish, recycling and food scraps collections - no change (operate as usual)

​Auckland’s kerbside rubbish, recycling, and food scraps collections are essential services and will continue as usual.
​Inorganic collections ​Household on-property inorganics collections will continue to be collected, but with physical distancing.
​Bin exchanges and repairs ​Household bin removals, exchanges or minor repairs will continue at this time, but with physical distancing.

Facilities

​Facility ​Status​ ​​Service update and information

Animal shelters

Closed to the public

Staff will continue to ensure all animals in our care will be looked after.

Arts facilities (galleries, theatres and performing spaces)

​Closed

​Boat and dinghy ramps
Closed

Cemeteries
Reduced services

All our cemetery offices are closed to the public until further notice.

Essential cemetery services continue to operate, in accordance with government guidelines.

Cemetery gates are closed to unauthorised vehicles.

 

Community centres

Closed

​Leisure and recreation centres

Closed

Visit aucklandleisure.co.nz for current information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Libraries

Closed

Visit the Auckland Libraries website to access a range of online resources. This includes ebooks, newspapers and online courses.

If you have any library items, please hold onto them and do not return them to the library until we re-open. All book return slots will be closed during this time.

You will not accrue any late fines on library items that you are holding or requests you have not picked up.

Further information can be found on Libraries COVID-19 page.


 

​Public toilets

​Open for essential services only
Public toilets are open for essential services workers only. 

View a list of open public toilets.
​Swimming pools

Closed

Visit aucklandleisure.co.nz for current information on service availability before visiting the centre.

For contracted sites, visit the YMCA, CLM and Belgravia websites.

​Transfer stations

Transfer Stations are open and selected Community Recycling Centres are open

All Transfer Stations are open but with restricted services.

Lawrie Road, Rustybrook, Devonport and Helensville Community Recycling Centres are open but with restricted services.

All remaining Community Recycling Centres are closed under Alert Level 3.

Please check their webpages for more information.

​Venues for hire

​Closed

If you have a booking during this time it will be automatically cancelled, and you will not be charged. If you have already paid for your booking, we will contact you soon to start the refund process. If you have any questions or concerns in relation to your booking, please email: venuehire@aucklandcouncil.govt.nz

​Wintergardens
Closed
The Wintergardens are closed whilst Auckland is Alert Level 3.

Parks and accommodation

​Park and accommodation ​Status ​Service update and information

Auckland Botanic Gardens

​Open for exercise

Pedestrian gates are open for local walkers following 2m distancing protocols. The visitor centre, toilets, drinking fountains and onsite bookable venues are closed. Maintain social distancing from other visitors and staff.

​Beaches
​Open for exercise

​Swimming, surfing, kayaking, canoeing, rowing, windsurfing and paddle boarding are allowed but you must stay close to shore and exercise caution.

Visit Surf Lifesaving NZ for information on beach patrols.

Facilities at beaches are closed. No vehicle access to regional parks.

​Holiday parks
​Open - restricted

No new bookings will be taken while we remain at Alert Level 3, and any future booking over this period will be cancelled.

Please contact the Holiday Park directly to arrange a refund or credit.

Waiheke Backpackers Hostel remain open for:

  • guests that had already begun their stay when Auckland's alert level was raised
  • guests that live elsewhere in New Zealand that cannot return or travel to their home location. This can continue until they can depart whilst we are in Alert Level 3.
  • those that have no Auckland or New Zealand primary residence that were already in Auckland when the alert level was raised. This includes travellers and those with no fixed abode.
  • approved essential workers/services that require accommodation, in line with government guidelines.

For these bookings please contact:

Orewa Beach Holiday Park
09 426 5832 or 0800 673 921
obhpark@aucklandcouncil.govt.nz


Martins Bay Holiday Park
09 425 5655 or 0800 624 7275
mbhpark@aucklandcouncil.govt.nz


Whangateau Holiday Park
09 422 6305 or 0800 947 275
whpark@aucklandcouncil.govt.nz

​Waiheke Backpacker Hostel
​Open - restricted

No new bookings will be taken while we remain at Alert Level 3, and any future booking over this period will be cancelled.

Please contact Waiheke Backpackers Hostel directly to arrange a refund or credit.

Waiheke Backpackers Hostel remain open for:

  • guests that had already begun their stay when Auckland's alert level was raised
  • guests that live elsewhere in New Zealand that cannot return or travel to their home location. This can continue until they can depart whilst we are in Alert Level 3.
  • those that have no Auckland or New Zealand primary residence that were already in Auckland when the alert level was raised. This includes travellers and those with no fixed abode.
  • approved essential workers/services that require accommodation, in line with government guidelines.

For these bookings please contact:

Waiheke Backpackers Hostel
09 372 7003 or 021 467 835 waihekebackpackers@aucklandcouncil.govt.nz

Playgrounds

​Closed

Please keep children off equipment.

​Regional parks

​Open for exercise

Maintain social distancing from other visitors and do not use equipment in the park. 

Tramping is ok for day walks on easy trails, same for mountain biking if you are experienced and know the trail. 

Visitor centres are closed. 

Some toilets and all facilities are closed. 

No vehicle access.

​Regional Park accommodation

​Closed

Baches, campgrounds, lodges and SCC sites are closed under Alert Level 3.

While Auckland is at Alert Level 3, booking for accommodation unable to be taken will be cancelled. We will be processing full refunds for these bookings. Customers wishing to cancel or amend can now do so online via their MyAuckland accounts. We have temporarily relaxed the refund and amendment rules. 

Customers who have currently been staying and have not completed their stay will require a manual refund for the nights affected, and we will advise if details are required. 

If you haven't received cancellation communications, please email regionalparks@aucklandcouncil.govt.nz.

​​Regional park – bookable (picnic) sites​

Closed
​Sports fields
​Closed

Closed for organised sports.

​Volunteering
Suspended

All volunteering activities are suspended until further notice.