Skip to main content
COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

alert

Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Customer service goals

Ngā Aronga mahi tiaki hunga kiritaki

About these metrics

​It is important that calls to the council are handled quickly and efficiently so services are provided to keep people safe from harm and nuisance.

Many services are provided by our Licensing and Compliance division, with aims to have:

  • an Auckland free of public nuisance
  • Aucklanders safe from animal-related harm and nuisance
  • Aucklanders undisturbed by noise pollution
  • safe food premises
  • safe health and hygiene premises
  • a reduction in alcohol-related harm.