Skip to main content
Auckland Council
Site outage this evening from 5pm for 15 minutes
We will perform some maintenance of our website between 5pm and 5.15pm on Thursday 17 October. We apologise for the inconvenience.

Customer service goals

Ngā Aronga mahi tiaki hunga kiritaki

About these metrics

​It is important that calls to the council are handled quickly and efficiently so services are provided to keep people safe from harm and nuisance.

Many services are provided by our Licensing and Compliance division, with aims to have:

  • an Auckland free of public nuisance
  • Aucklanders safe from animal-related harm and nuisance
  • Aucklanders undisturbed by noise pollution
  • safe food premises
  • safe health and hygiene premises
  • a reduction in alcohol-related harm.