Skip to main content
COVID-19 Alert Level 3

At Alert Level 3: Step 2 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Some customer-facing facilities like service centres and community centres are now open. Essential services continue.

Use the NZ COVID Tracer app, wear a face covering, maintain a 2m physical distance, wash your hands, and stay home if you are sick. For information about council services and closures, see the COVID-19 section

Learn more about Auckland Council's response to COVID-19. See OurAuckland

Telephone calls resolved without a transfer to a specialist

Ko ngā waea katoa i whakatauria ai, ā, kāore i whakawhiti atu ki tētahi mātanga

Goal
90%
June 2020
80%

About this goal

​We measure the percentage of calls resolved by the first customer service representative. This gives us an indication of calls that reach a resolution quickly and effectively.

Importance of this goal

We need to ​enhance and maintain the customer experience by resolving calls at first point of contact.

Useful links