Skip to main content
COVID-19

Visit OurAuckland to learn about Auckland Council’s response to COVID-19.
For the status of council services and closures - COVID-19 main page

Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

Proportion of calls resolved at first point of contact (updated quarterly)

Goal
80%
FY20 Q4
90%

About this goal

We measure telephone calls that are resolved without the need to transfer to a specialist. ​Our aim is to have 80 per cent of calls resolved by the first customer service representative.

Importance of this goal

​We need to enhance the customer experience by resolving calls at first point of contact.