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COVID-19 Alert Level 1 cemetery services

Update on Auckland Council cemetery services during COVID-19 Alert Level 1.

The restrictions on numbers attending burials and other services are lifted, but we continue to encourage people to use physical distancing and masks.

All services must be organised through a registered Funeral Director.

We encourage people attending services to wear face masks and use QR codes located at our sites.

We recognise that during this unprecedented time in New Zealand’s history, restrictions on cemetery services create added distress for people grieving the loss of a loved one. The Funeral Directors Association of New Zealand (FDANZ) has prepared a helpful resource to support families to commemorate and farewell loved ones while we are all in isolation.

Other organisations are available to provide advice and support for grief and trauma – contact details can be found on the FDANZ website. We encourage you to reach out to others to help you through this very difficult time.

For advice on funeral arrangements, please contact your local funeral director / funeral home. The FDANZ website has helpful information about what to do when your loved one dies.

Service Update

Genealogy research

Examination of physical records held at cemetery offices and face-to-face research support is only available through prior booking. For those researching family history, all genealogy searches can be completed online using our find a burial or cremation record tool.

Contact us

By phone: 0800 4 CEMETERY (0800 4 2363 8379)

By email:

​Status

Normal services have resumed.

Service update

Normal services have resumed and restrictions on guest numbers have been lifted. For information about burial services, please visit cemetery services.

All our cemetery offices are open to the public. All cemetery gates and public toilets are open. Offices will be closed on Monday 1 June for Queens birthday weekend.

In accordance with the latest government guidelines, numbers in attendance at funeral services will be restricted to 100.

We recognise that during this unprecedented time in New Zealand’s history, restrictions on cemetery services create added distress for people grieving the loss of a loved one. The Funeral Directors Association of New Zealand (FDANZ) has prepared a helpful resource to support families to commemorate and farewell loved ones while we are all in isolation.

Other organisations are available to provide advice and support for grief and trauma - contact details can found here. We encourage you to reach out to others to help you through this very difficult time.

For advice on funeral arrangements, please contact your local funeral director / funeral home. The FDANZ website has helpful information about what to do when your loved one dies.

Cemetery services available

Burials

In line with the latest government guidelines, up to 100 family/whānau/friends are permitted to go to the funeral home to view the body of the deceased and attend the burial service.

All services must be organised through a registered Funeral Director, who will need to follow government guidelines for registering gathering.

While we understand the significant impact this will have on families/whānau and friends, we must follow the guidance from the Ministry of Health and our Government.

While this unprecedented time is difficult because many other family members and friends cannot attend the funeral of their loved ones, our staff treats every deceased person with aroha and care.

Cremations

Cremations will continue but bookings must be made prior. A maximum of 10 people will be able to view the cremation charge from behind glass in a private room. Attendees must register for contact tracing requirements.

Chapel services

A maximum of 100 people will be allowed to attend. All attendees must be seated. Spacing between seats will be set up to allow for physical distancing.

Attendees must register on arrival for contact tracing requirements. The number of services per day will be limited to allow for adequate sanitisation in between. Catering options are available at some sites, please contact the cemetery to discuss your requirements.

For further information, please read our Frequently Asked Questions.

Burial Plot purchases

Prior bookings for these plot purchases are essential. Please see the Contact us section below.

Genealogy research

For those researching family history, all genealogy searches can be completed online by visiting Find a burial or cremation record.


Self-managed burials and other services

Burial bookings

Applications should be emailed to the relevant cemetery team (see Contact us below for details) and processing will be completed by the cemetery admin team.

Please ensure applications are accompanied by both the applicant’s photo identification and photo identification for the person responsible for payment. Applications need to be completed fully, including the loved one’s full legal name and date of death.

Other services

Memorial permit applications will be accepted and processed. Installation of monuments, memorial headstones, and plaques will resume. Unveilings must be booked in. Please send applications by email to the relevant cemetery team. Restricted outdoor numbers apply (maximum 100).


Contact us

By phone: 0800 4 CEMETERY (0800 4 2363 8379)

By email: