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COVID-19 Orange setting

For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section

For up-to-date information on COVID-19, visit

Whakapā mai, e whāki raru mai rānei ki a mātou

Contact us or report a problem

Updates to Auckland Council customer services, service centres and reporting a problem during COVID-19 Orange setting.

Customer service centres

Status: Open

Everyone aged 12 years and three months or older will need a My Vaccine pass to enter these sites. Have your vaccine pass ready to show the team each time you visit.

Use the NZ COVID Tracer app to scan or check in manually. Visit for government advice on physical distancing and face coverings.

Report a problem

Status: Some delays

Some maintenance services are available at Red setting. We will triage requests to respond to critical incidents where there are safety issues.

All other maintenance work will be scheduled for the future which may result in delays.