Some council services will be unavailable over the Christmas and New Year break.
Check if you need to apply or order before Friday 19 December 2025.
For more information email treasury@aucklandcouncil.govt.nz.
If you are a current bond holder and have recently changed your address or bank account, visit the Computershare website to update the registry.
You can make complaints about our retail bonds by using our standard complaints process.
Auckland Council is a member of the Financial Disputes Resolution Scheme (FDRS). The FDRS is operated by Fairway Resolutions Limited.
If you cannot agree with us on how to resolve your issue, you can refer the matter to:
FDRS Consulting Team
0508 337 337