If you are unhappy with our decision on you consent or your problem has not been resolved, you can make a formal complaint.
If your complaint has not been resolved to your satisfaction through our complaints process, then you can complain about a building consent authority through the MBIE.
If no one can agree on whether building work complies with the Building Code or we make a This decision you disagree with, you may be able to apply for a determination.
A determination is a legally binding ruling made by MBIE.
Determinations can look at whether a building or building work complies with the Building Code. They can apply to building work that is planned, partly done or complete.
MBIE takes a detailed look at the specific matter and makes a legally binding decision. The law that covers determinations is set out in the Building Act 2004 (sections 176-190).
A determination can be appealed to the District Court.
visit the MBIE website for information about determinations.
You can also read about previous determinations. Some of them might be about a situation like yours.
