Tonohia, whakakorengia rānei tētahi ārohi whare Book or cancel a building inspection

Your building consent will list all the inspections required, but additional inspections are often needed, due to:

• the nature of the project (every building consent application is different so the type and number of inspections will vary)
• change of products or design after the consent is issued
• failing an inspection and needing to re-book at additional cost
• the inspection exceeding the allocated time of 45 minutes.

If your inspection takes longer than the allocated time, you may have to pay additional charges.

Learn more about the types of inspection available from our online inspection glossary.

Read our guide to booking inspections:

Since 1 April 2021 inspection bookings are limited to a maximum of four inspections at any one time for each consent (residential or commercial).

You can book more inspections once your older bookings are completed.

For more information, phone us on 09 301 0101 and ask to speak to the Inspection team leader for your area.

Inspection timeframes and early bookings 

We are required to complete 80 per cent of building inspection requests within three working days - in accordance with Regulation 7A of the Building (Accreditation of Building Consent Authorities) Regulations 2006.

We make every effort to meet this timeframe, but building inspector availability may vary depending on demand. To help our inspection process scheduling, avoid making duplicate bookings for the same inspection type. If duplicate bookings are found, they may be removed to ensure fairer access to bookings for all customers.

If your project is ready for inspection earlier than expected, you can use our ‘Ready now’ feature. This allows us to offer an earlier appointment if one becomes available within two days of your scheduled booking.

You will be contacted at short notice (approximately 30 minutes) so your site should be ready for inspection. If the site is not ready, the inspection may be cancelled and a fee charged.

You can now book:

• a simple, one-off inspection
• a group of different inspections types for a single property.

We no longer offer a repeat series of site meeting inspections as a booking option.

If you want to book more than six inspections on the same day, we cannot guarantee your first choice of inspection time and may not be able to complete them on the same day.

Inspections must be booked before 1pm if the inspection is required for the next day.

If the building consent is older than 10 years, there is a three-day notice period to book a final inspection while we review the documentation.

We will confirm a time for you within 24 hours.

You can book online or over the phone.

Phone us on 09 301 0101 or use our online tool to cancel your building inspection.

If you cancel your inspection later than midday on the day before it is scheduled, you will still be charged the full inspection fee.

If you booked online, you can check to see if a building inspection passed, failed or is waiting on a decision.

If you applied for a building consent using our website, or have been invited to view the details of a consent, you can do this online.

Licensed Building Practitioners must have their licence on site at the time of the inspection.

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