Some online services – including MyAuckland – will be unavailable from 5pm on Friday 20 March to 8am on Monday 23 March, due to a system upgrade.
Please plan ahead or complete your online request after services return on Monday 23 March.
If you are living in a damp, cold house or paying too much for power, check your home's insulation and energy costs.
We are servicing our HEAT kits. We expect them to be available again from March 2026.
In the meantime, you can book a home energy consultation with us. For more information, check request home energy advice.
Home Energy Audit Toolkits (HEAT kits) can help you find out:
You can also email any feedback to the Low Carbon Living team.
You can borrow a HEAT kit for free from Auckland Libraries. Request a HEAT kit through the Auckland Libraries catalogue.
Standard library charges apply if the tools are broken, lost or missing. Check with the library for charges.