Some council services will be unavailable over the Christmas and New Year break.
Check if you need to apply or order before Friday 19 December 2025.
Smoke and pollutants from fires can cause a number of health problems, including breathing difficulties and eye irritations.
If a fire is dangerous, a threat to person or property, call 111 and ask for the Fire Brigade.
When smoke and pollutants become offensive, objectionable or a nuisance to you, we can investigate.
Call our pollution hotline on 09 377 3107 seven days a week, 24 hours a day.
We will need to know:
Our first action will be to investigate your smoke complaint and consider.
Once we identify if there is a problem, we will follow up with the responsible party.