E tono kia whakahokia atu tō utunga reiti ā-whenua Request a refund of a property rates payment

When you can request a rates refund

You may be eligible for a rates refund if:

your rates rebate has cleared your rates balance to 30 June and put you in credit
you have overpaid your rates account
your rates have been adjusted resulting in a credit balance for the year
there has been a change in property ownership.

You should know

Do not use this process to ask for a refund due to financial hardship. Visit Apply for a property rates rebate (partial refund) to see if you are eligible.

How to request a refund

We will credit all refunds into your bank account. You must provide your:

name
daytime phone number
property address
reason for refund
proof of bank account:
- scanned, pre-printed bank deposit slip
- letter from your bank
- screenshot of your internet banking account details, including your bank account name and number with the bank logo
settlement statement from the solicitor (if the refund request is due to a change of ownership)
proof of each payment to be refunded, for example a bank statement or bank account screenshot - (proof of payment is not needed for direct debit or internet payments made within New Zealand, where refund is to be paid back into the same bank account).

Email your request to enquiry@aucklandcouncil.govt.nz and include the relevant information specified.

What happens next

Once we validate your request for refund, it may take up to 15 working days to appear on your bank statement.

How to request a refund of a penalty

If a penalty has been applied to your account, find out if you are eligible for a remission of property rates penalties.