Tā Mātou Kī Taurangi ki te Kirihoko Our Customer Promise

Our Customer Promise outlines what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.

Customer Promise principles

Our Customer Promise consists of five key principles.

You will be heard

We will work to understand your issue.
We will use plain language.

You will find it easy to deal with us

We will offer a range of ways to connect with us.
We will get you to the right place or person quickly.
We will share our knowledge with you.
We will be consistent in our service.

You will see us continually improving

We will respond to your feedback.
We will learn from our mistakes.
We will innovate and adapt.

You will be treated with respect

We will honour Te Tiriti o Waitangi.
We will provide services that are accessible.
We will be inclusive and respect diversity.
We will respect your privacy.
We will look after your health, safety and welfare.

Your request will be completed on time

We will explain how long it will take.
We will keep you up-to-date.

In return, we ask that you treat us kindly

Treat our people with respect.
Provide us with the correct information at the right time.
Work with us collaboratively.

We support our people to take the steps they need to stay safe and look after themselves and others.

Property rates and valuations

Consents, building and renovation projects

Rubbish, recycling and food scraps

Recovery from extreme weather and natural disasters

Licences and regulations

Plans, policies, bylaws, reports and projects

Environment

About Auckland Council

Arts, culture and heritage

Buying property

Cemeteries

Dogs and other animals

Have your say and help shape Auckland

Parks, recreation and community venues

Contact us or report a problem

Grants, community support and housing

Use our geospatial tools