Ina mahue i a mātou tō kohinga paraumu kore If we missed your inorganic collection

Some of the items have been collected

Our collectors will not collect material or items if:

• you have put out more than one cubic metre
• there are prohibited materials or hazardous items
• you have put out your items after 7am on your collection day.

If the material or items do not meet our collection criteria they will not be collected.

Check your letterbox for a Non Collect Card from our collectors. The card will have a specific reason for any partial collection.

Enquire about a partial collection

If you have complied with the terms and conditions of the inorganic collection (PDF 101KB) and some of your inorganic material or items were not collected, contact us with your reference number.

None of your items or material have been collected

You will need to check your letterbox for a Non Collect Card which will explain why we haven't collected your items.

This may have happened because:

• mechanical breakdown or staff absences
• the collectors were unable to get access (gates were locked or dog not contained)
• the material and items were placed outside your property on the roadside.

Report a missed collection

Before you call

Check you have complied with the terms and conditions.

If you followed the inorganic collection rules but your items were not picked up, call us and have your booking reference number ready.

  09 301 0101