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COVID-19 Alert Level 3

Auckland is at Alert Level 3. All customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Remember to wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 Alert Level 3 page

To learn more about Auckland Council's response to COVID-19, visit OurAuckland


Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Kaupapa Here Muru me te Whakatārewa Reiti

Rates Remission and Postponement Policy

Our Rates Remission and Postponement Policy addresses financial assistance and support for ratepayers, as well as anomalies and other schemes.

Rates postponement for ratepayers financially impacted by COVID-19

 Applications for this scheme closed on 31 December 2020.

See if you qualify for other financial assistance.


​Policy objectives

The objectives of the Rates Remission and Postponement Policy are:

  • to provide ratepayers with some financial or other assistance, where they might otherwise have difficulty meeting their obligations
  • to address circumstances where the rating system results in anomalies in the incidence of rates
  • to support the achievement of our broader policy objectives.

Get a copy of the policy

 Related topics



Help for low income households and community groups for low income households and community groupsFind out what financial help to pay property rates is available for low income households and community groups.aspxRates billing and payments