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COVID-19 Red setting

For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section.

For up-to-date information on COVID-19, visit

Kaupapa Here Taunaki Amuamu Whakaaro Kore

Unreasonable Complainant Conduct Policy

When working to resolve issues, In rare circumstances we may need to apply our Unreasonable Complainant Conduct Policy.

​What is the Unreasonable Complainant Conduct Policy?

When we work to resolve issues, we enter into a relationship with you, based on mutual honesty and respect.

In rare circumstances we may need to apply our unreasonable complainant conduct policy:

  • where you are able to engage with us appropriately or reasonably
  • where the nature or frequency of engagement raises substantial health, safety, resource or equity issues.    

Get a copy of the Unreasonable Complainant Conduct Policy