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Te Ratonga Whakatere i te Mātūtū Tūpuhi

Storm Recovery Navigation Service

Last updated: 7 June 2024

 

Storm Recovery Navigators help you access the information, services and support you need to plan your recovery from severe weather disasters.

About our Navigator service

Our Storm Recovery Navigators are here to connect you to the resources and information you need to navigate your way through the coming months and beyond.

Navigators have helped individuals and communities in recent recoveries across New Zealand, like:

  • the Christchurch and Canterbury earthquakes
  • the 2017 flooding in Whakatāne
  • the 2016 Kaikoura District earthquake
  • the 2018 Rotorua District flooding.

Due to the generous support from Ministry of Social Development, we are able to partner with non-government organisations and iwi partner groups. Our Navigators are based in our partner community organisations to support impacted whānau and families.

You should know

Visit Storm recovery documents to read Navigator support information in Tongan, simplified Chinese, Samoan, Korean, Hindi and te reo Māori.

What Navigators do

Our Navigators offer a free and confidential service to:

  • provide you with one-on-one support and assistance
  • make sure you have the most up-to-date information, while connecting you to other support agencies like Work and Income, Ministry of Business, Innovation and Employment and New Zealand Claims Resolution Service.
  • help you gain access to specialist services like insurance, legal and budget advice
  • update you on grant applications and financial assistance available
  • support you with housing, tenancy issues, temporary accommodation and resettlement
  • help you access other social and health services, like counselling and GP services.

How to contact our Navigator service

You can contact us:

You can sign up for the recovery newsletter to find out about the latest updates on 2023 storm recovery progress.

Partner Navigators

Like Storm Recovery Navigators, Partner Navigators connect individuals and whānau with resources, services and information to help their recovery journey.

Our partners include:

  • Te Kawerau Iwi Tiaki Trust
  • Ngāti Tamaterā Treaty Settlement Trust
  • Huakina Development Trust
  • Te Mahurehure Cultural Society Incorporated
  • Aunty Lou’s kitchen
  • Vahefonua Tongan Methodist Methodist Mission Charitable Trust (Siola)
  • South Seas Healthcare Trust
  • Affirming Works
  • Age Concern
  • Global Hope Missions
  • New Settlers Family and Community Trust
  • MPHS Community Trust
  • I am Māngere
  • Visionwest Community Trust.

 Related topics

 

 

Property categorisation and resolution in storm affected areashttps://www.aucklandcouncil.govt.nz/recovery-extreme-weather-disasters/property-categorisation-resolutionProperty categorisation and resolution in storm affected areasFind out about funding mitigations for Category 2P homeowners, Category 3 property buyouts, property risk categories, how to register for a storm-affected property risk assessment, how to dispute your property categorisation or valuation and more.aspxCivil defence Environment Disaster and emergency recovery
Storm recovery documentshttps://www.aucklandcouncil.govt.nz/recovery-extreme-weather-disasters/Pages/storm-recovery-documents.aspxStorm recovery documentsFind the most requested and important documents and application forms for the storm recovery process.aspxDisaster and emergency recovery
Storm-related webinars and consultationshttps://www.aucklandcouncil.govt.nz/recovery-extreme-weather-disasters/Pages/storm-related-community-engagement.aspxStorm-related webinars and consultationsWatch webinars on storm-affected properties and read about the consultation process.aspxCivil defence Environment consultation Disaster and emergency recovery
Information for buy-outs and insurance payouts for storm-affected propertieshttps://www.aucklandcouncil.govt.nz/recovery-extreme-weather-disasters/property-categorisation-resolution/Pages/information-buyouts-insurance-payouts-storm-affected-properties.aspxInformation for buy-outs and insurance payouts for storm-affected propertiesFind out what the government buyout programme could mean for you if your property is classed as Risk Category 3.aspxCivil defence Environment Disaster and emergency recovery
Rates relief for uninhabitable storm-damaged propertieshttps://www.aucklandcouncil.govt.nz/recovery-extreme-weather-disasters/recover-disaster/Pages/rates-relief-uninhabitable-storm-damaged-properties.aspxRates relief for uninhabitable storm-damaged propertiesFind out if you are eligible for reduced rate payments if you cannot live in your home because of storm damage. aspxCivil defence Environment consultation Community and housing Disaster and emergency recovery
Register online for a storm-affected property risk assessmenthttps://www.aucklandcouncil.govt.nz/recovery-extreme-weather-disasters/property-categorisation-resolution/Pages/risk-assessments-properties-storm-affected-areas.aspxRegister online for a storm-affected property risk assessmentFind out why we are doing risk assessments and how you can register your property details with us.aspxCivil defence Environment Disaster and emergency recovery