Storm Recovery Navigation Service

Last updated: 22 April 2024

Storm Recovery Navigators help you access the information, services and support you need to plan your recovery from severe weather disasters.

About our Navigator service

Our Storm Recovery Navigators are here to connect you to the resources and information you need to navigate your way through the coming months and beyond.

This isn’t the first time Navigators have been used in a disaster recovery. Navigators also helped individuals and communities in recent recoveries across New Zealand, like:

• the Christchurch and Canterbury earthquakes
• the 2017 flooding in Whakatāne
• the 2016 Kaikoura District earthquake
• the 2018 Rotorua District flooding.

What Navigators do

Our Navigators offer a free and confidential service to:

• provide you with one-on-one support and assistance
• make sure you have the most up-to-date information, while connecting you to other support agencies like Work and Income, Ministry of Business, Innovation and Employment and New Zealand Claims Resolution Service.
• help you gain access to specialist services like insurance, legal and budget advice
• update you on grant applications and financial assistance available
• support you with housing, tenancy issues, temporary accommodation and resettlement
• help you access other social and health services, like counselling and GP services.

How to contact our Navigator service

You can contact us:

• email navigators@aucklandcouncil.govt.nz
• phone 09 884 2070, 7am to 7pm, Monday to Friday and 9am to 3pm on Saturday and Sunday
• filling in the online form
• meet us in-person at one of our drop-in sessions at a community facility near you.

Drop-in sessions

Our Navigators will be available at the following locations for in-person meetings:

Look for more details in the next newsletter and updates to this page with new drop-in sessions.

More Navigators joining us soon

The Recovery Office wants to thank the Ministry of Social Development (MSD).

Due to its generous support, we now have another group of Navigators on board, adding to our current team of 17.

The new Navigators will be based in our partner community organisations, which have been on the ground supporting impacted whānau and families from day one.

Partner navigators

New Partner Navigators joined us in January 2024 to boost support for under-served communities affected by the severe weather events of 2023.

Like Storm Recovery Navigators, they connect individuals and whānau with resources, services and information to help their recovery journey. The Partner Navigators are based in existing non-government organisations or iwi partner groups with strong ties to local communities, including:

• Te Kawerau Iwi Tiaki Trust
• Ngāti Tamaterā Treaty Settlement Trust
• Huakina Development Trust
• Te Mahurehure Cultural Society Incorporated
• Aunty Lou’s kitchen
• Vahefonua Tongan Methodist Methodist Mission Charitable Trust (Siola)
• South Seas Healthcare Trust
• Affirming Works
• Age Concern
• Global Hope Missions
• New Settlers Family and Community Trust
• MPHS Community Trust
• I am Māngere
• Visionwest Community Trust.