COVID-19 Red setting

For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section.

For up-to-date information on COVID-19, visit covid19.govt.nz.

Alert COVID-19 Protection Framework - Service centres are open

COVID-19 Red setting – Customer service centres information

All council service centres are open in accordance with government guidelines including the use of face masks and 1-metre physical distancing.
Everyone aged 12 and three months or older will need a My Vaccine pass to enter this service centre. Have your vaccine pass ready to show to the team each time you visit.
Use the NZ COVID Tracer app to scan or check in manually. Visit covid19.govt.nz for government advice on physical distancing and face coverings.

Manukau Service Centre

Te Pokapū ratonga o Manukau

Ground floor, Kotuku House
4 Osterley Way
Manukau

You should know

This service centre will be closed from 12pm(noon) on Tuesday 22 December 2020 to Tuesday 5 January 2021.

The centre will reopen at 8.30am on Wednesday 6 January 2021.

Opening hours

Monday to Friday

8.30am to 4.30pm

Our services

Self-service customer area

Dog registration.
Rates payments.
Payments and enquiries for Auckland Transport services.

Request for service

Graffiti.
Noise control.
Rubbish and recycling.
Stormwater and drainage.

Request for information

General enquiries on all council information.
Rates and valuations.
Regulatory services information (consents and licensing).
Copies of publications and reports.

LIMs and other property services

Apply for a LIM.
Request property files.
Property information viewing (by appointment - see How to order a property file).
Drainage plans.

Payments and bookings

Payments of invoices and accounts.
Regional parks bookings and payments.
Purchase of Timms traps or Trapinator for possum control.

Specialist building and development engineer advice

We offer bookable 15-minute appointments for engineer and building advice:

Specialist building advice can be booked from 9am to 4pm, Monday to Wednesday.
Development engineer advice can be booked from 10am to 12pm, Monday, Tuesday and Thursday.

Call 09 301 0101 to arrange an appointment.

Customer parking

Free 60-minute parking is available at the rear of the building. You can acccess this via Davies Avenue.

Payment options

Cash.
Eftpos.
Credit card (Visa, Mastercard and American Express). A card payment fee of 1.75 per cent of your payment amount applies.

Phone

Call Auckland Council helpline on09 301 0101