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Our Customer Promise details what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.

Do not use this form if you are reporting:

• Immediate risks to the safety of people or property – call us on 09 301 0101
• Excessive noise – call us on 09 301 0101
• Dog attacks or aggressive, roaming, or barking dogs – call us on 0800 462 685
• Missed rubbish and recycling collections – visit Report a missed collection.

To report illegally dumped rubbish, use this form or call us on 0800 NO DUMP (0800 663 867) at any time, day or night.

Your privacy

We only collect your personal information for a specific purpose connected with the services we provide.

Refer to our Website privacy policy for more information.