Make a noise complaint
How to make a noise complaint
Call us on 09 301 0101.
Call us when the noise is happening so we can take action - day or night.
Things you should know before you call:
- Your name won't be given out.
- Noise must be coming from a separate address to yours.
- Some levels of construction noise are allowed during the day - see when construction and maintenance noise is permitted.
- Noise rules don't apply to unplanned emergency works, like water mains breaks.
- We do not monitor noise from moving vehicles (aircraft, boats, trains and cars).
- We can investigate noise from parked cars on private property (alarms, car stereos and engine revving).
What happens when I make a noise complaint?
When you make a noise complaint, we will go out to investigate. You need to make a complaint when the noise is happening.
To judge if the noise is excessive or not, we will consider:
- the time of day
- the type of noise.
We do not use any monitoring equipment to decide if the noise is excessive.
If we decide that the noise is too loud, we may issue an Excessive Noise Direction (END).
An END notice lasts for 72 hours. If there are more noise complaints during that time, the officer will visit the site again to determine if the noise is still excessive.
If the noise is found excessive a second time within 72 hours, the enforcement officer and police will seize the noise-offending equipment.