Rates

Paying your rates


How to pay your rates

There are many ways you can pay your Auckland Council rates.

Direct debit
The easiest way to pay your rates is by direct debit. You can set up a direct debit at any time of the year.

Pay in person
You can make payments by cash, cheque or Eftpos at most PostShops or BNZ stores.

Post a cheque
Post your cheque and remittance slip by using the reusable envelope included with your rates notice. If posting a cheque, be aware of New Zealand Post's delivery targets, which can be up to three working days.

Pay online
You can pay your rates online in one of two ways:

  • Credit card
    You can pay with Visa or MasterCard. A convenience fee of 1.75 per cent of your payment amount applies.
  • Account2Account 
    Account2Account is an online payment system that helps you to make a secure online bank transfer via internet banking. There is no convenience fee for Account2Account payments.
    Supported banks are ANZ, ASB, BNZ, Kiwibank, TSB and Westpac.

Internet or telephone banking
You can arrange with your bank to pay your rates online or over the phone, on or before the payment due date.

Automatic payment
This is an arrangement with your bank to pay your rates automatically. You can choose the amount of the payments and how often they come out of your account.

 


Instalment due dates

Rates instalment payments are due by 5pm on four due dates in the year.

Instalment Payment due date
Instalment 1 Friday 29 August 2014
Instalment 2 Wednesday 26 November 2014
Instalment 3 Thursday 26 February 2015
Instalment 4 Wednesday 27 May 2015

 


Discount

If you choose to pay your rates in full (plus any outstanding arrears from the previous rating year) by the first instalment date, you will qualify for a discount of 1.1 per cent.

We need to receive your payment by 5pm on 30 August 2013 to qualify for the discount.

 


Late payments and penalties

If your rate account has an outstanding balance on 1 July 2013, we will charge a 10 per cent penalty on 5 July 2013.

A 10 per cent penalty will be applied to any part of the current instalment which remains unpaid by the close of business on the due date for that instalment. 

We will also charge a 10 per cent penalty on any part of the rates and penalties from the previous rating years that you have not paid by 5 July, and an additional 10 per cent again on 5 January, of any financial year.

When you make payments, they will be credited towards the oldest amount due. Further payments are credited towards more recent amounts due. 

 


Refunds

If you require a refund you can:

 

Online credit card refunds

The refund will be made to the credit card that you originally paid with.

Once we validate your request for refund, it may take up to five working days to appear on your credit card.

The amount we refund will not include the convenience fee. Please contact your bank directly to arrange a refund of the convenience fee. 

Please include your:

  • name
  • daytime phone number
  • property address
  • reason for refund.


All other types of refunds

All other refunds will be refunded to your bank account. Once we validate your request for refund, it may take seven to ten working days to appear on your bank statement.

Please include your:

  • name
  • daytime phone number
  • property address
  • reason for refund
  • proof of bank account (bank deposit slip, letter from bank, screenshot of your internet banking with bank logo or a scanned cheque). 

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Instalment due dates

Rates instalment payments are due by 5pm on the following dates

Instalment 1 Friday 30 August 2013
Instalment 2 Tuesday 26 November 2013
Instalment 3 Wednesday 26 February 2014
Instalment 4 Tuesday 27 May 2014

Rates discount

You qualify for a rates discount of 1.1 per cent if you pay your rates in full by the first instalment date.

This includes any outstanding arrears from previous rating year.

Late payments and penalties

If your rate account has an outstanding balance on 1 July, you will be charged a 10 per cent penalty on 5 July.

We will apply a 10 per cent penalty to any part of the current instalment which is not paid by the close of business on the due date.

We will charge a 10 per cent penalty on any part of the rates and penalties from the previous rating years that have not been paid by 5 July, and an additional 10 per cent again on 5 January, of any financial year.

When you make payments, they will be credited towards the oldest amount due.

Further payments are credited towards more recent amounts.