Rates and valuations - your rates

Ways to pay

Direct debits allow us to deduct money from your bank account (not a credit card). You can set up a direct debit online for one or more properties, in any area.

Spread your payments

To help manage your payments, you can decide when you will pay.

The options are:

  • Weekly - Tuesday or Thursday
  • Fortnightly - Tuesday or Thursday
  • Monthly - 20th day of each month
  • Quarterly
  • Annually - before 31 August 2016.

If the next instalment due date will occur before you set up your direct debit, you can make an online payment to ensure your payment is received on time, and avoid a late penalty.

Set up or cancel a direct debit over the phone

Call our contact centre on 301 0101 to set up or cancel a direct debit over the phone.

Set up a direct debit by post

You can download a printable copy (PDF) of the direct debit authority form. Simply complete the form and return it to us by post.

Enter the property address for the direct debit authority in the search field below.

Enter your street address

Can't find your address? Download the appropriate form for your property location.

 

Multiple property signup by post

If you have properties in more than one of the former council areas, you will need to complete a separate PDF form for each area.

If you have multiple properties in a single former council area, provide a list of all rate account numbers and property addresses to be paid by each direct debit authority.


Auckland central

If you have multiple properties in Auckland central, please complete the separate schedule.

You can list each property separately on your bank statement but each will incur associated bank fees.

Auckland central schedule for multiple properties (PDF 49KB)

Please send the original form back to us as we are unable to accept faxed, photocopied or scanned forms.

You can make payments by cash, cheque or Eftpos at most PostShops/Kiwibanks or BNZ stores.

Cheques over $250 paid to PostShops/Kiwibank will need:

  • photo ID details
  • residential address
  • phone number (or if none, that of a family member).

Find your nearest PostShop where you are able to pay your rates bill.

Take the original invoice, remittance advice or overdue letter with you - they need the original barcode so that your payment details can be scanned directly to the correct rate account.

You can also pay at one of our customer service centres.

You will need the original remittance slip for each account you are paying.

Post your cheque and the remittance slip using the reusable envelope included with your rates notice.

New Zealand Post has delivery tagets of up to three working days nationally for standard post, and next working day for fast post. Post your cheque in time to avoid a late payment penalty.

Cheques should be made out to Auckland Council.

Please include the remittance slip with your cheque so that we can match your payment to the correct property.

If you pay rates for multiple properties, you can write one cheque for the total amount you owe, but attach a remittance slip for every property. This will help us to correctly process the payments for all your properties.

If you have lost your envelope, you can post your payment to:

Auckland Council
Private Bag 92300
Victoria Street
Auckland 1142.

If posting a cheque, be aware of New Zealand Post's delivery target of three working days.

You can pay your rates online or over the phone, on or before the due date.

If you pay by internet or telephone banking on the due date, we will treat the payment as received on time.

Banks have different cut-off times to process transactions, so make sure your payment is processed before 5pm on the due date to avoid penalties.

Pay rates on one property

  1. Select the relevant legacy council as the payee, or use the relevant bank account number.
  2. Enter other details
    • Payer particulars: Your name
    • Payer code: Property address
    • Payer reference: Rates assessment number (including any leading zeros as per your rates notice).

Bank account numbers

Payee Account Number
Auckland Council - Auckland City Rates 02-0192-0135224-01
Auckland Council - Franklin Dist Rates 02-0192-0135224-01
Auckland Council - Manukau City Rates 02-0192-0135224-00
Auckland Council - North Shore City Rates 12-3113-0131262-00
Auckland Council - Papakura Dist Rates 02-0192-0135224-01
Auckland Council - Rodney Dist Rates 12-3113-0131262-00
Auckland Council - Waitakere City Rates 12-3113-0131262-00

Pay rates on more than one property

You will need to set up individual bill payments for each property.

The payee for each property should be that property's relevant former council.

Payments from overseas

If you do not have a New Zealand bank account, you can pay by getting a bank draft or a NZ$ cheque from your bank overseas.

Some banks can now do international transfers by internet banking.

Bank fees

Payments made from overseas bank accounts incur bank fees.

A fee is charged by both the New Zealand bank and the overseas bank. You need to include the New Zealand bank fee in your payment.

Please contact Bank of New Zealand and/or your overseas bank for fee information.

Swift codes

Swift codes are unique bank identifiers, used when transferring money internationally.

Our bank is Bank of New Zealand, Wellington, New Zealand. Their swift code is BKNZNZ22.

An automatic payment is an arrangement with your bank to pay your rates automatically. You can choose the amount and frequency of payments.

With an automatic payment:

  • you will need to contact your bank to set up the arrangement
  • ensure the payment amounts and frequency are enough to clear the rates owed, by the due date (including penalties and arrears). If rates are not cleared by the due date you will incur a penalty
  • you will need to modify the arrangement each year when you receive your first rates bill.

Please note: You can pay from overseas by direct credit (internet banking) if you have a NZ bank account. If not, you will need to purchase a bank draft, or request a cheque from your overseas bank for the NZ dollar amount.

Credit card

You can pay your rates online using your credit card:

Your use of this service is subject to terms and conditions, and by using this service you accept our Terms and conditions.

Card types

You can pay with Visa and MasterCard credit and debit cards.

Online convenience fee

A convenience fee of 1.75 per cent (of your payment amount) applies. This applies to all credit card types.

Auckland Council does not receive any part of this fee and it will appear as a separate transaction on your credit card statement. This is a Bank of New Zealand (Auckland Council's banking provider) charge and is subject to change.

Other fees

Check with your credit card issuer for any other fees or charges that may apply. This credit card transaction is carried out in terms of the arrangement between you and your credit card issuer.

Processing time

Be sure to allow time before your payment due date for processing the transaction.

If you make your payment before 10.30pm New Zealand time, your payment will appear in your Auckland Council rates account the following business day.

Transactions after 10.30pm will appear after two working days.

Currency conversion

If you make a payment with a credit card issued outside New Zealand, any currency conversion will be in accordance with the terms and conditions of the card. Your card issuer may charge currency conversion fees.

Payment confirmation

We will email you a payment confirmation if you provide an email address.

Secure payment

Auckland Council does not collect or save credit card information.

After searching for your property and entering a payment amount you will be directed to a secure PCI compliant web page hosted by DPS (Direct Payment Solutions) to enter payment details.

For more information regarding secure online payment transactions please read the DPS privacy policy.

 

Account2Account (bank transfer)

You can pay your rates online using Account2Account (bank transfer):

You must have online banking set up with a supported bank to use this service.

Simply select your bank, follow the onscreen prompts and wait while your rates payment is processed.

See processing times below to ensure your rates payment is processed before the due date.

Your use of this service is subject to terms and conditions. By using this service you accept our Terms and conditions.

Supported banks

You can use the Account2Account service if you have online banking with one of the following banks:

  • ANZ
  • ASB
  • BNZ
  • Kiwibank
  • TSB (please ensure your TSB internet banking account is authorised to make 'one-off payments')
  • Westpac

The one-off bank transfer payment is created on a secure page hosted by our service provider DPS.

From time to time, the supported banks listed above may not be available when you use the Account2Account service. We recommend that you check if your bank's internet banking is unavailable, then try again in a few hours.

Fees

There is no cost to use Account2Account, although online bank transfers may incur fees applied by your bank. The fee is at the Banks discretion and is subject to change. Auckland Council does not receive any part of this fee and it will appear as a separate transaction on your bank account statement.

Check with your bank for any other fees or charges that may apply. This online transaction is subject to your bank's terms and conditions.

Processing time

Make sure you allow enough time for your transaction to be processed before your payment due date. Settlement of funds is the same as a standard bank transfer; please check with your bank.Once your payment is received, it will appear in your Auckland Council rates account after two working days.

If you are paying from an overseas account, please check your bank's transfer processing times and fees and allow two more days for the money to appear on your rates account.

Payments received after the payment due date will incur penalty fees.

Secure payment

Auckland Council does not collect or save customer bank account information.

After searching for your property and entering a payment amount you will be directed to a secure PCI compliant web page hosted by DPS (Direct Payment Solutions) to enter payment details.

For more information regarding secure online payment transactions please read the DPS privacy policy.

 


Rates instalment due dates

Rates instalment payments are due by 5pm on four due dates in the year.

Instalment Payment due date

Instalment 1

Wednesday 31 August 2016

Instalment 2

Monday 28 November 2016

Instalment 3

Tuesday 28 February 2017

Instalment 4

Monday 29 May 2017


Discount on your rates

If you choose to pay your rates in full (including any outstanding arrears from the previous rating year) by the first instalment date, you will qualify for a discount of 0.91 per cent.

We need to receive your payment by 5pm on 31 August 2016 to qualify for the discount.


Late payments and penalties

We will charge a 10 per cent penalty to any part of the current instalment which remains unpaid by the close of business on the due date for that instalment. 

An additional 10 per cent penalty will be added on unpaid rates and penalties at the end of each rating year on 1 July or five days after the rates resolution (whichever is later).

A further 10 percent penalty will apply to amounts still unpaid six months after that date.

When you make payments, they will be credited towards the oldest amount due.


Request a rates refund

To request a refund, please email your request (including information specified below) to enquiry@aucklandcouncil.govt.nz.

The refund will be made to the credit card that you originally paid with.

Once we validate your request for refund, it may take up to five working days to appear on your credit card.

The amount we refund will not include the convenience fee. Please contact your bank directly to arrange a refund of the convenience fee. 

Please include your:

  • name
  • daytime phone number
  • property address
  • reason for refund.

All other refunds will be refunded to your bank account. Once we validate your request for refund, it may take seven to ten working days to appear on your bank statement.

Please include your:

  • name
  • daytime phone number
  • property address
  • reason for refund
  • proof of bank account (bank deposit slip, letter from bank, screenshot of your internet banking with bank logo or a scanned cheque).


Missing rates notices

If you are a ratepayer and have not received your rates invoice, or would like a copy of an invoice, please contact us or visit one of our customer service centres.

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