Rīpoatatia he kohinga mahue Report a missed collection

If you call us to report a missed collection and your bin or bag was placed out correctly, we will log a request with our contractor.

You will be provided with the following information about next steps:

• Leave your bin on the kerbside at the usual collection spot.
• Our contractor will view video recordings to confirm a missed collection.
• If the recordings show your bin was missed, it will be collected within one working day.

Note: If video recordings show the contractor was not at fault, we will inform you to take your bin or bag back to your property.

​You should place your bin or bag on the kerbside before 7am on your collection day. The bin or bag should not be placed on the road.

Some properties have earlier collection times. Visit Find your rubbish, recycling, and food scraps collection day.

Lock your food scraps bin by placing the black handle in upright position. Put your food scraps bin next to your rubbish and recycling bins with enough space for our collection trucks to safely empty bins.

If you share the berm with your neighbours, you should place the food scraps bin in a cluster or group.

For more information, visit How to use your food scraps bin.

• What you can put in your rubbish
• What you can put in your recycling
• How to use your food scraps bin.

​Collections are typically delayed by one day on public holidays. Visit Public holiday collections for more information.

We do not pick up rubbish bins or bags, food scraps bins or recycling bins if they are too heavy.

Maximum weight allowances:

For more information, visit:

• If you miss the inorganic collections in your area.
• If we missed your inorganic collection.