Why you should talk to us
If you are planning a development or subdivision that may need a consent or permit, talk to us before submitting your application. Early discussions with us will help you make informed decisions and avoid unnecessary processing delays.
For simple enquiries, we offer up to 15 minutes of free assistance where you can speak to an expert about your project.
Appointments for free advice
Free consent and planning advice is available by phone only. Call us on 09 301 0101 between 8.30am to 12noon Monday to Friday.
Free engineering advice is available by phone or video call. Call us on 09 301 0101 to book or cancel an appointment.
How to connect with us online
A 15-minute online meeting is held on Microsoft Teams. This is software you can download and use for free. You do not need to create an account.
Use the link 'Join Microsoft Teams Meeting' to join the meeting at the scheduled time. We recommend you test Microsoft Teams before the meeting starts to make sure it is working.
We will email you the date and time, as well as a link to the meeting. If you cannot connect to the meeting online, we will call you on the number you provide.
Visit How to join a Teams meeting as a guest for help using Microsoft Teams.
More specific enquiries
For more specific enquiries and longer sessions, we offer individually tailored pre-application guidance where you can discuss your proposal with the relevant staff. We charge for this service.
You can also Request advice to make your home healthy and energy efficient.
If you have applied for a consent and require an update, contact your processing officer or call our Contact Centre on 09 301 0101.
Auckland Design Manual
The Auckland Design Manual is a free online guide to support people through the design concept and development phase of a project. It helps people understand how to achieve a good design outcome through advice and online resources.
The Auckland Design Manual can support you at the key stages of a development process, including:
- considering what to build on your site
- understanding the rules
- expanding infrastructure
- developing a design
- hiring your design and build team.
The guide sits alongside the Auckland Unitary Plan.