When you can request a refund for your dog's registration fee
You can ask for a refund for your dog registration fee if:
- your dog has died
- your dog is moving overseas
- you overpaid the fee.
E tono kia whakahokia atu tō utunga rēhita kurī Request a refund of your dog's registration fee
Refunds are not offered if your dog is desexed after you pay the registration fee.
Request a refund if your dog has died
Visit What to do if your dog dies.
Request a refund if you have overpaid your registration fee or if your dog is moving overseas
Complete the form and include:
- your dog’s tag number
- a copy of the veterinary certificate
- dog's registration tag if you have one
- proof of bank account:
- scanned, pre-printed bank deposit slip
- letter from your bank
- screenshot of your internet banking account details, including your bank account name and number with the bank logo.
Email the form and documents to:
Post the form and documents to:
Animal Management
Auckland Council
Private Bag 92300
Auckland 1142
Bring the form and documents to one of our libraries with council services.
How we issue refunds
We credit the refund to the bank account you provide.
We give refunds only to the registered owner. The bank account details you provide should match the owner's details.
We calculate refunds based on the number of complete months from when we receive your request until the end of the current registration year.
If a refund is not available, we will let you know.