COVID-19 Alert Level 3: Step 2 – Accommodation information
Regional park accommodation
Baches, campgrounds, lodges, tiny homes and SCC sites are closed under Alert Level 3.
While Auckland is at Alert Level 3, we will cancel bookings for accommodation that you can't take. We will fully refund these bookings.
You can cancel or amend your bookings online via your myAUCKLAND account. We have temporarily suspended the five-day prior refund (excluding bank transaction fees) and amendment rules to allow full booking refunds or rescheduling to another date.
We will send out information to all affected customers to advise if details are required.
Email
regionalparks@aucklandcouncil.govt.nz if you haven't received cancellation communications.
Holiday parks and Waiheke Backpackers Hostel
Holiday parks (Martins Bay, Ōrewa, Whangateau) and Waiheke Backpackers Hostel are currently closed.
Holiday parks and Waiheke Backpackers Hostel will open on 3 December with COVID-19 Protection Framework measures and protocols in place.
Bookings for 3 December onwards are now open. Everyone aged 12 years and 3 months and older staying at our holiday parks or the Waiheke Backpackers Hostel will need to show their
Vaccine Pass to staff when they check in. We require a Vaccine Pass to ensure the safety of our guests and staff.
Refunds and cancellations
We understand and respect that some people may wish to cancel their existing booking because of this requirement. If you would like to cancel your booking, please email us.
For any enquiries or future bookings email:
• Martins Bay at mbhpark@aucklandcouncil.govt.nz
• Ōrewa at obhpark@aucklandcouncil.govt.nz
• Whangateau at whpark@aucklandcouncil.govt.nz
• Waiheke Backpackers hostel at waihekebackpackers@aucklandcouncil.govt.nz.
