Storm recovery documents

Last updated: 20 April 2024

Our document library will help you get important information about the storm recovery process.

Category handbooks

These handbooks will guide you through the process for your category.

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Category 3 Voluntary Buy-Out Support Scheme Homeowner handbook Category 3 Voluntary Buy-Out Support Scheme Homeowner handbook PDF 9.1 MB
Category 2P Property Risk Mitigation Scheme Homeowner handbook Category 2P Property Risk Mitigation Scheme Homeowner handbook PDF 2.3 MB

Risk assessment guides

These guides will help you understand how we assess future risk on your property.

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A guide to flood risk assessments A guide to flood risk assessments PDF 1.5 MB
A guide to landslide risk assessments A guide to landslide risk assessments PDF 183.3 KB

Guides for reviewing Recovery Office decisions

Guides to help you understand our storm recovery processes and how you can request a review of a decision.

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A guide to disputing Recovery Office decisions A guide to disputing Recovery Office decisions PDF 201.8 KB
A guide to opting out A guide to opting out PDF 390.6 KB
A guide to special circumstances A guide to special circumstances PDF 168.1 KB

Terms and guidance documents

We used these agreements to guide our decision-making about storm recovery efforts.

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Categorisation approach Categorisation approach PDF 4.7 MB
Guidance on the application of Uninsured Individual Circumstances Guidance on the application of Uninsured Individual Circumstances PDF 655.7 KB
Guidance on the application of Special Circumstances Guidance on the application of Special Circumstances PDF 633.1 KB
Voluntary buy-out support scheme terms Voluntary buy-out support scheme terms PDF 4.1 MB
Dispute Resolution Framework Dispute Resolution Framework PDF 832.3 KB
A guide to reading Recovery Office geotechnical risk assessment reports A guide to reading Recovery Office geotechnical risk assessment reports PDF 320.8 KB
Funding agreement – design and consenting grant under 2P scheme Funding agreement – design and consenting grant under 2P scheme PDF 262 KB

Agendas, meeting minutes and workshop notes

These documents will help you understand how we came to our decisions about recovery efforts.

Other useful information

These guides will help you understand our storm recovery work.

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A guide to categories on property records A guide to categories on property records PDF 407.9 KB
Valuation Brief for Auckland Council Category 3 Buy-Out Process (Residential Home) Valuation Brief for Auckland Council Category 3 Buy-Out Process (Residential Home) PDF 361.4 KB
How we decide property risk categories How we decide property risk categories PDF 172.4 KB
A guide to building placards (‘stickers’) A guide to building placards (‘stickers’) PDF 195.2 KB
Progressing work while waiting for a category Progressing work while waiting for a category PDF 184.4 KB
Preparing your property for flooding Preparing your property for flooding PDF 1.6 MB

Translated documents

Translated fact sheets

You can read an update on the government's risk assessment process for storm-affected areas in English, Tongan, Samoan, Hindi and Chinese.

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Update on the government’s risk assessment process for storm-affected areas Update on the government’s risk assessment process for storm-affected areas PDF 681.8 KB
Fakakalakalasi ‘o e fakatu’utāmaki ki ha ‘api Fakakalakalasi ‘o e fakatu’utāmaki ki ha ‘api PDF 685.1 KB
Faatulagaina o le tulaga lamatia o meatotino Faatulagaina o le tulaga lamatia o meatotino PDF 638.1 KB
संपत्ति जोखिम वर्गीकरण संपत्ति जोखिम वर्गीकरण PDF 291.2 KB
财产风险分类财产风险分类 PDF 256 KB

Navigator support information

Translation guides featuring Navigator support information in Tongan, simplified Chinese, Samoan, Korean, Hindi and te reo Māori.

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Navigator support information in Tongan Navigator support information in Tongan PDF 100.4 KB
Navigator support information in simplified Chinese Navigator support information in simplified Chinese PDF 136.2 KB
Navigator support information in Samoan Navigator support information in Samoan PDF 102.4 KB
Navigator support information in Hindi Navigator support information in Hindi PDF 123.3 KB
Navigator support information in te reo Māori Navigator support information in te reo Māori PDF 103.1 KB
Navigator support information in Korean Navigator support information in Korean PDF 123.5 KB
Navigator support information in Japanese Navigator support information in Japanese PDF 142.1 KB
Navigator support information in Arabic Navigator support information in Arabic PDF 128.5 KB

Guide to prepare your property for flooding

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Preparing your property for flooding in te reo Preparing your property for flooding in te reo PDF 1.5 MB
Preparing your property for flooding in Korean Preparing your property for flooding in Korean PDF 2.4 MB
Preparing your property for flooding in Hindi Preparing your property for flooding in Hindi PDF 3.4 MB
Preparing your property for flooding in simplified Chinese Preparing your property for flooding in simplified Chinese PDF 3.1 MB
Preparing your property for flooding in traditional Chinese Preparing your property for flooding in traditional Chinese PDF 3.1 MB
Preparing your property for flooding in Samoan Preparing your property for flooding in Samoan PDF 2.5 MB
Preparing your property for flooding in Tongan Preparing your property for flooding in Tongan PDF 2.6 MB

Storm recovery documents

Category handbooks

Risk assessment guides

Guides for reviewing Recovery Office decisions

​Terms and guidance documents

​Agendas, meeting minutes and workshop notes

Other useful information

Translated documents​

Translated fact sheets

​Navigator support information

​Guide to prepare your property for flooding

Related topics

Terms and guidance documents

Agendas, meeting minutes and workshop notes

Translated documents

Navigator support information

Guide to prepare your property for flooding