Me aha koe mēnā ka raruraru te kohinga o āu rukenga kai, tō ipupara rukenga kai rānei
What to do if there's a problem with your food scraps bin or collection
You should know
We're working to enable online food scraps bin requests in other areas and this should be available by early May.
Food scraps bin not collected after 5pm
First, make sure that you aren't putting your bin out before collections have started in your area.
Check rollout schedule
You must place your food scraps bin on the kerb by 7am (or earlier if an authorised early start applies to your area) to ensure you don't miss the collection.
If your bin is out at the correct time but still is not collected after 5pm, check your bin to see if there is a red notice attached. A red notice means your bin contained too many of the wrong items for us to collect.
Check the notice on your bin lid for more information about what can and can't be accepted or see how to use your food scraps bin.
If your bin is out on time, you don't receive a red notice and it is not collected after 5pm, call us on 09 301 0101.
|Ways to reduce your waste||https://www.aucklandcouncil.govt.nz/rubbish-recycling/ways-reduce-waste||Ways to reduce your waste||Learn the different ways you can contribute to waste minimisation.||aspx||Reducing waste|
|Rubbish and recycling bin options and charges||https://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests/rubbish-recycling-bin-information||Rubbish and recycling bin options and charges||Find out information about rubbish bins and recycling bins across the Auckland region.||aspx|
|How to use your food scraps bin||https://www.aucklandcouncil.govt.nz/rubbish-recycling/food-scraps-collections/Pages/how-to-use-your-food-scraps-bin.aspx||How to use your food scraps bin||Find out what you can and can't put in your food scraps collection bin, how to keep your food scraps bin clean and what to do on rubbish day.||aspx|
|Why we are collecting food scraps||https://www.aucklandcouncil.govt.nz/rubbish-recycling/food-scraps-collections/Pages/why-we-are-collecting-food-scraps.aspx||Why we are collecting food scraps||Find out the financial and environmental benefits of recycling food scraps and how the scraps will be collected, processed and monitored.||aspx|
|Reduce your food scraps and garden waste||https://www.aucklandcouncil.govt.nz/rubbish-recycling/ways-reduce-waste/Pages/reduce-food-garden-waste.aspx||Reduce your food scraps and garden waste||Learn how to minimise food scraps and garden waste.||aspx||Reducing waste|
|Request bin repair or report a missing bin||https://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests/Pages/bin-repair-missing-bin-request.aspx||Request bin repair or report a missing bin||Request repair for your damaged bin or report a lost or stolen bin.||Online form||aspx||Rubbish
Is the information on this page helpful?
To ask for help or report a problem with our services or facilities, contact us.