How to request a different size bin

You must be the property owner or an authorised person to request a different size rubbish bin.

You may need to pay a one-off fee of $40 to exchange your bin. The administration fee is separate to the waste services charge. If you live in North Shore, Waitākere or Papakura and request a smaller size rubbish bin between July 2024 and December 2024, the administration fee will not be charged. 

Visit Rubbish and recycling bin options and charges for information about bin sizes and fees.

If your bin is missing and you want a different size bin, you can also use this form to swap your lost bin for a different size.

We will still charge the administration fee if we go to your property and the exchange does not happen. For example, if the bin is not found, is not on the kerbside or is full at the time.

How bin exchanges work

1. Complete the online form and a service request number will be emailed to you.
2. We will let you know by email or text when to put your empty bin out for exchange.
3. Your bin will be exchanged within 15 working days.
4. We will send an invoice for the $40 admin fee and any related waste service charges.

How to dispose household rubbish

Visit How to get rid of unwanted items for information on disposing household rubbish while waiting for your bin to be exchanged.