Who can access your property rates account and how to give permission

Who we give rates information to

We give rates information only to property owners listed on the rates account.

Exceptions

• Solicitors acting on property owners' behalf in any property financial transaction, for example:
  • property transfer
  • sale of property
  • refinance.
• Property managers working on property owners' behalf, as long as we have the relevant documents, such as the property management authority contract.
• A company representative – if the property is owned by a company.
• People with power of attorney (POA) or written permission to discuss information on the account. We must have a copy of the POA or written permission on the account.

How to submit power of attorney or written permission

You will need to give us either:

• a copy of the POA from your solicitor
• a letter, signed by the property owner (written permission).

Written permission should include:

• property ratepayers' names
• property assessment number
• property address
• full name of the nominated person
• scanned confirmation that the nominated person is allowed to access the information on the account (legal document)
• a scanned letter that includes the ratepayers' signatures.

 We will add your POA or written permission to your account within 10 working days of receiving it. We will keep your POA or written permission on record for all future contact.