Some online services - including MyAuckland - will be unavailable from 5pm on Friday 20 March to 8am on Monday 23 March. This is due to a system upgrade.
Please plan ahead or complete your online request after services return on Monday 23 March.
Last updated: 20 October 2025
Our document library will help you get important information about the storm recovery process.
These handbooks will guide you through the process for your category.
These guides will help you understand how we assess future risk on your property.
Guides to help you understand our storm recovery processes and how you can request a review of a decision.
We used these agreements to guide our decision-making about storm recovery efforts.
These documents will help you understand how we came to our decisions about recovery efforts.
These documents will help you arrange your report through a registered geotechnical engineer.
Categorisation factsheets in English, Hindi, Korean, Samoan, simplified Chinese, te reo Māori and Tongan.
Translation guides featuring Navigator support information in Tongan, simplified Chinese, Samoan, Korean, Hindi and te reo Māori.
These guides will help you understand our storm recovery work.