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COVID-19 Alert Level 1 Most of our services have resumed. Some restrictions remain. Visitors to our buildings should check in using the NZ COVID Tracer app or register manually.
For the current status of council services and closures - Learn moreCOVID-19 Alert Level 1
Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

Rīpoatatia tētahi raruraru

Report a problem

COVID-19 Alert Level 2 – Report a problem information

If you have logged a problem with our service, there are current delays due to COVID 19 alert levels.

Some of our maintenance services are available at Alert level 2; we will triage requests and respond to critical or major incidents to make the area safe.

All other maintenance work will be scheduled for the future, as such things may take longer than normal. We thank you for your patience.

You can report a suspected COVID-19 isolation breach, or a business breaching the essential services rule, on the NZ Police website.

​Report a maintenance problem online

You can now report a maintenance problem online.

We currently deal with problems at:

  • parks
  • community facilities or venues
  • beaches or maunga
  • roadside or public spaces.

The problem could be a broken park bench, a blocked toilet or an overflowing litter bin. Tell us the details, upload a picture and we will sort it.

Report a maintenance problem

Find and track progress on a reported problem

Use your reference number to track our progress on a problem you reported.

Track progress in myAUCKLAND

We provide a secure online service to make it easier for you to keep track of reported problems.

You can login or register for an online account to track our progress.

We recommend using Google Chrome or Microsoft Edge browsers.

​Report other problems in the community


Report a transport problem

Environment and marine

Call Auckland Council on 09 377 3107

Hotline 24 hours, seven days

Report graffiti vandalism

Wandering dogs

Call Auckland Council on 09 301 0101

Hotline 24 hours, seven days

Report problems at home



Call Auckland Council on 09 301 0101

Hotline 24 hours, seven days

Rubbish and inorganic collections

See what to do if we have missed or are late with your rubbish collection.

Replace your bin



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