COVID-19 Orange setting – Report a problem information
We are experiencing some delays.
Some maintenance services are available at the Orange setting. We will triage requests and respond to critical incidents where there are safety issues.
All other maintenance work will be scheduled for the future, and this may cause delays.
Rīpoatatia tētahi raruraru
Report a problem
Report a maintenance problem online
You can now report a maintenance problem online.
We currently deal with problems at:
- community facilities or venues
- beaches or
- roadside or public spaces.
The problem could be a broken park bench, a blocked toilet or an overflowing litter bin. Tell us the details, upload a picture and we will sort it.
Report a maintenance problem
You should know
You are responsible for mowing the berms outside your property. We don't encourage private planting on berms.
Find and track progress on a reported problem
Use your reference number to
track our progress on a problem you reported.
Track progress in myAUCKLAND
We provide a secure online service to make it easier for you to keep track of reported problems.
log in or sign up for an online account to track our progress.
We recommend using Google Chrome or Microsoft Edge browsers.
You should know
Watercare is responsible only for water leaks on the street side of the meter box. For a leak between the meter box and your house, you will need to contact a plumber.
|Our contact details||https://www.aucklandcouncil.govt.nz/report-problem/Pages/our-contact-details.aspx||Our contact details||Our phone number, online enquiry form, social media links and postal address.||aspx|
|Missing, dislodged or damaged manhole cover||https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages/Pages/missing-dislodged-damaged-manhole-cover.aspx||Missing, dislodged or damaged manhole cover||Report missing, dislodged or damaged manhole covers, grilles and other stormwater assets urgently. Displaced assets pose a threat to public safety. ||aspx||Stormwater|
|What to do in a flooding emergency||https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages/Pages/what-to-do-in-a-flooding-emergency.aspx||What to do in a flooding emergency||In the event of a flooding emergency with an immediate risk to life or property, call 111. ||aspx||Stormwater|