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COVID-19 Alert Level 3

Auckland is at Alert Level 3. All customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Remember to wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 Alert Level 3 page

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Alert Some service delays

COVID-19 Alert Level 3 – Report a problem information

We are experiencing some delays to service due to the COVID-19 alert level.
Some maintenance services are available at Alert Level 3 and we will triage requests and respond to critical incidents where there are safety issues.
All other maintenance work will be scheduled for the future, as such things may take longer than normal. We thank you for your patience.
You can report a suspected COVID-19 isolation breach, or a business breaching the essential services rule on the NZ Police website or by calling NZ Police on 105.

Rīpoatatia tētahi raruraru

Report a problem

Report a maintenance problem online

You can now report a maintenance problem online.

We currently deal with problems at:

parks
community facilities or venues
beaches or maunga
roadside or public spaces.

The problem could be a broken park bench, a blocked toilet or an overflowing litter bin. Tell us the details, upload a picture and we will sort it.

Report a maintenance problem

You should know

You are responsible for mowing the berms outside your property. We don't encourage private planting on berms.

Find and track progress on a reported problem

Use your reference number to track our progress on a problem you reported.

Track progress in myAUCKLAND

We provide a secure online service to make it easier for you to keep track of reported problems.

You can log in or sign up for an online account to track our progress.

We recommend using Google Chrome or Microsoft Edge browsers.

Abandoned vehicles

For abandoned vehicles on roads, berms and footpaths in all areas (excluding Papakura and Waitakere wards), report a problem with Auckland Transport.

For abandoned vehicles on parks, beaches, maunga, community facilities or venues, or those found in Papakura or Waitakere wards, call:

Call Auckland Council on0800 NO DUMP (0800 66 3867) Hotline 24 hours, seven days.

Report other problems in the community

Transport

Public transport, parking and roading — Auckland Transport

Report a transport problem

A rideshare e-scooter incident

EscooterProgramme@aucklandcouncil.govt.nz

Environment and marine

Pollution incidents

Hotline 24 hours, seven days

Rubbish being dumped illegally

0800 NO DUMP (0800 66 3867)

Hotline 24 hours, seven days

Graffiti in the community

Report graffiti vandalism

Vessel sinking, grounding, collisions or a marine oil spill — Harbourmaster

Animal welfare

Dogs wandering off-leash — Dog control

Hotline 24 hours, seven days

Report animal cruelty — SPCA

Report problems at home

Water

Problem with your water supply or wastewater — Watercare

Report water or wastewater problems online

Problem with your water supply in Papakura — Veolia

Noise

Noise in your neighbourhood

Hotline 24 hours, seven days

Rubbish and inorganic collections

Missed or late rubbish collection

See what to do if we have missed or are late with your rubbish collection.

Stolen, missing or damaged bin

Replace your bin

Missed inorganic collection

Our contact details

https://www.aucklandcouncil.govt.nz/report-problem/Pages/our-contact-details.aspx

Our contact details

Our phone number, online enquiry form, social media links and postal address.

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