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COVID-19 Visit OurAuckland to learn about Auckland Council’s response to COVID-19.
For the status of council services and closures - Learn moreCOVID-19

Rīpoatatia tētahi raruraru

Report a problem

COVID-19 Alert Level 2 – Report a problem information

We are experiencing some delays to service due to the COVID-19 alert level.

Some maintenance services are available at Alert level 2 and we will triage requests and respond to critical or major incidents where there are safety issues.

All other maintenance work will be scheduled for the future, as such things may take longer than normal. We thank you for your patience.

You can report a suspected COVID-19 isolation breach, or a business breaching the essential services rule, on the NZ Police website.

Report a maintenance problem online

You can now report a maintenance problem online.

We currently deal with problems at:

parks
community facilities or venues
beaches or maunga
roadside or public spaces.

The problem could be a broken park bench, a blocked toilet or an overflowing litter bin. Tell us the details, upload a picture and we will sort it.

Report a maintenance problem

Find and track progress on a reported problem

Use your reference number to track our progress on a problem you reported.

Track progress in myAUCKLAND

We provide a secure online service to make it easier for you to keep track of reported problems.

You can login or register for an online account to track our progress.

We recommend using Google Chrome or Microsoft Edge browsers.

Report other problems in the community

Transport

Public transport, parking and roading — Auckland Transport

Report a transport problem

A rideshare e-scooter incident

EscooterProgramme@aucklandcouncil.govt.nz

Environment and marine

Pollution incidents

Hotline 24 hours, seven days

Rubbish being dumped illegally

0800 NO DUMP (0800 66 3867)

Hotline 24 hours, seven days

Graffiti in the community

Report graffiti vandalism

Vessel sinking, grounding, collisions or a marine oil spill — Harbourmaster

Wandering dogs

Dogs wandering off-leash — Dog control

Hotline 24 hours, seven days

Report problems at home

Water

Problem with your water supply or wastewater — Watercare

Problem with your water supply in Papakura — Veolia

Noise

Noise in your neighbourhood

Hotline 24 hours, seven days

Rubbish and inorganic collections

Missed or late rubbish collection

See what to do if we have missed or are late with your rubbish collection.

Stolen, missing or damaged bin

Replace your bin

Missed inorganic collection

Our contact details

https://www.aucklandcouncil.govt.nz/report-problem/Pages/our-contact-details.aspx

Our contact details

Our phone number, online enquiry form, social media links and postal address.

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