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Flooding and Cyclone Gabrielle

For up to date information and advice visit Auckland Emergency Management

For information on disruptions to our services and facilities please visit Facility closures

Rīpoatatia tētahi raruraru

Report a problem

​Report a maintenance problem online

You can now report a maintenance problem online.

We currently deal with problems at:

  • parks
  • community facilities or venues
  • beaches or maunga
  • roadside or public spaces.

The problem could be a broken park bench, a blocked toilet or an overflowing litter bin. Tell us the details, upload a picture and we will sort it.


To report stormwater or flooding issues requiring urgent attention, phone us on 09 301 0101.

To report trees or branches that have fallen on the road, footpath or berm, contact Auckland Transport.

You should know

You are responsible for mowing the berms outside your property. We don't encourage private planting on berms.

Find and track progress on a reported problem

Use your reference number to track our progress on a problem you reported.

Track progress in myAUCKLAND

We provide a secure online service to make it easier for you to keep track of reported problems.

You can log in or sign up  for an online account to track our progress.

We recommend using Google Chrome or Microsoft Edge browsers.

Abandoned vehicles

For abandoned vehicles on roads, berms and footpaths in all areas (excluding Papakura and Waitakere wards), report a problem with Auckland Transport.

For abandoned vehicles on parks, beaches, maunga, community facilities or venues, or those found in Papakura or Waitakere wards, call:

Call Auckland Council on0800 NO DUMP (0800 66 3867) Hotline 24 hours, seven days.

​Report other problems in the community


Report a transport problem

Environment and marine

Call Auckland Council on 09 377 3107

Hotline 24 hours, seven days

Report graffiti vandalism

Animal welfare

Call Auckland Council on 09 301 0101

Hotline 24 hours, seven days

Report problems at home


Report water or wastewater problems online

You should know

Watercare is responsible only for water leaks on the street side of the meter box. For a leak between the meter box and your house, you will need to contact a plumber. 


Call Auckland Council on 09 301 0101

Hotline 24 hours, seven days

Rubbish and inorganic collections

See what to do if we have missed or are late with your rubbish collection.

Replace your bin

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