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Late or missed collections
Rubbish and recycling collections take place between 7am and 7pm.
Rubbish collection contractor changes
We have changed our rubbish collection contractors from Central Auckland to Franklin from Monday 30 November 2020. This means the rubbish trucks will look different and will likely come to collect your rubbish at a different time than usual.
Please note: Your collection day will remain the same. You will need to put out your rubbish bin or bag before 7am to make sure you never miss a collection.
Customers who currently have an existing night collection or early collection (5.30am, 6am, or 6.30am) are not impacted by this change.
Know your collection dates
Make sure you know your collection dates.
Rubbish and recycling collection days.
If we missed collection for your whole street
Call us on 09 301 0101 after:
- 4.30pm if you have a daytime collection
- 6am the following day if you have an evening collection.
If only your rubbish, recycling or food scraps bin was not collected
We do not pick up rubbish, recycling or food scraps bins if:
- they have been put out at the wrong time or the wrong place
- they have been over-filled or are too heavy
- the incorrect bin or bag was used in the collection area
- they contain items that aren't accepted - see:
There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.
Repeated misuse of collections is considered illegal dumping.
If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.
You should know
Food scraps bins are currently only available in urban Papakura and selected streets in Takapuna, Northcote and Milford.
|Public holiday collections||https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/public-holiday-collections.aspx||Public holiday collections||Public holiday collections are one day later than usual except for these exceptions.||aspx|
|Find your rubbish and recycling collection day||https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/rubbish-recycling-collection-days.aspx||Find your rubbish and recycling collection day||Search for household and commercial rubbish collection and recycling collection dates.||aspx|
|What you can put in your recycling||https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/what-put-your-recycling.aspx||What you can put in your recycling||See a list of items suitable for your regular recycling collection.||aspx|
|What you can put in your rubbish||https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/what-put-your-rubbish.aspx||What you can put in your rubbish||Find out what items are accepted and not accepted in your rubbish collection.||aspx|