Skip to main content
Auckland Council

Late or missed collections

Rubbish and recycling collections take place between 7am and 7pm.

Know your collection dates

Make sure you know your collection dates. See Rubbish and recycling collection days.

If we missed collection for your whole street

Call us on 09 301 0101 by:

  • 4.30pm if you have a daytime collection
  • 6am the following day if you have an evening collection.

If only your rubbish or recycling was not collected

We do not pick up rubbish or recycling if it:

There may be a sticker on your bin explaining why we haven't collected your rubbish or recycling. Repeated misuse of collections is considered illegal dumping.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.