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Late or missed collections

Rubbish and recycling collections take place between 7am and 7pm.

Alert

Rubbish collection contractor changes

We have changed our rubbish collection contractors from Central Auckland to Franklin from Monday 30 November 2020. This means the rubbish trucks will look different and will likely come to collect your rubbish at a different time than usual.

Please note: Your collection day will remain the same. You will need to put out your rubbish bin or bag before 7am to make sure you never miss a collection.

Customers who currently have an existing night collection or early collection (5.30am, 6am, or 6.30am) are not impacted by this change.

See makethemostofwaste.co.nz for more information about this change.

Know your collection dates

Make sure you know your collection dates.

See Rubbish and recycling collection days.

If we missed collection for your whole street

Call us on 09 301 0101 after:

4.30pm if you have a daytime collection
6am the following day if you have an evening collection.

If only your rubbish, recycling or food scraps bin was not collected

We do not pick up rubbish, recycling or food scraps bins if:

they have been put out at the wrong time or the wrong place
they have been over-filled or are too heavy
the incorrect bin or bag was used in the collection area
they contain items that aren't accepted - see:

There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.

Repeated misuse of collections is considered illegal dumping.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.

You should know

Food scraps bins are currently only available in urban Papakura and selected streets in Takapuna, Northcote and Milford.

If we missed your inorganic collection

There are other ways of disposing your household items if you missed the inorganic collections in your area.

Related topics

Public holiday collections	https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/public-holiday-collections.aspx	Public holiday collections	Public holiday collections are one day later than usual except for these exceptions.	aspx
Find your rubbish and recycling collection day	https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/rubbish-recycling-collection-days.aspx	Find your rubbish and recycling collection day	Search for household and commercial rubbish collection and recycling collection dates.	aspx
What you can put in your recycling	https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/what-put-your-recycling.aspx	What you can put in your recycling	See a list of items suitable for your regular recycling collection.	aspx
What you can put in your rubbish	https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/what-put-your-rubbish.aspx	What you can put in your rubbish	Find out what items are accepted and not accepted in your rubbish collection.	aspx

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