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COVID-19 Alert Level 3

At Alert Level 3: Step 1 you can travel throughout Auckland for exercise and recreation outdoors. Our early childhood centres are open for enrolled children only.

Customer-facing facilities like leisure centres, community venues, customer service centres and libraries will remain closed until further notice. Essential services will continue.

Wear a face covering, use the NZ COVID Tracer app, maintain a 2m physical distance, wash your hands, and stay home if you are sick.

For the information about council services and closures, visit the COVID-19 section

To learn more about Auckland Council's response to COVID-19, visit OurAuckland

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Water restrictions in Auckland - Water restrictions are in effect across the Auckland region. Learn more

Ngā kohikohinga tūreiti, i mahue rānei

Late or missed collections

Know your collection dates

Rubbish, recycling and food scrap collections take place between 7am and 7pm. Some properties have earlier starts.

Make sure you know your collection dates.

See Rubbish and recycling collection days.

If we missed collection for your whole street

Call us on 09 301 0101 after:

  • 4.30pm if you have a daytime collection
  • 6am the following day if you have an evening collection.

If only your rubbish, recycling or food scraps bin was not collected

We do not pick up rubbish, recycling or food scraps bins if:

There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.

Repeated misuse of collections is considered illegal dumping.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.

Maximum weight for rubbish, recycling and food scraps collections

We do not pick up rubbish bins or bags, recycling bins or crates and food scraps bins if they are too heavy.

Maximum weight allowances:

​Bins​80L120L​​240L360L​​23L
​Rubbish bin max. weight​20kg​30kg​60kg​Not available​Not available
​Recycling bin max. weight​Not available​30kg​60kg​90kg​Not available
​Food scraps bin max. weight​Not available​Not available​Not available​Not available​14kg
​Bags and crate​40L​45L​60L
​Rubbish bag max. weight ​10kg​Not available​10kg
​Recycling bag max. weight​10kg​10kg​Not available
​Recycling crate (Aotea/Great Barrier Island only) max. weight​Not available ​Not available ​10kg

You should know

Food scraps bins are currently only available in urban Papakura and selected streets in Takapuna, Northcote and Milford.

If we missed your inorganic collection

There are other ways of disposing your household items if you missed the inorganic collections in your area.

 Related topics

 

 

Rubbish and recycling bin informationhttps://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requestsRubbish and recycling bin informationFind out what you can put in your rubbish and recycling, how to get a new bin and information about bin options and charges.aspxRubbish Recycling
How to get rid of unwanted itemshttps://www.aucklandcouncil.govt.nz/rubbish-recycling/Pages/get-rid-unwanted-items.aspxHow to get rid of unwanted itemsFind out the disposal options for each type of waste or unwanted item.aspxRecycling
What you can put in your recyclinghttps://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests/Pages/what-put-your-recycling.aspxWhat you can put in your recyclingSee a list of items suitable for your regular recycling collection.aspxRecycling
What you can put in your rubbishhttps://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests/Pages/what-put-your-rubbish.aspxWhat you can put in your rubbishFind out what items are accepted and not accepted in your rubbish collection.aspxRubbish
Public holiday collectionshttps://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/public-holiday-collections.aspxPublic holiday collectionsPublic holiday collections are one day later than usual except for these exceptions.aspxRubbish Recycling
Find your rubbish and recycling collection dayhttps://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/rubbish-recycling-collection-days.aspxFind your rubbish and recycling collection daySearch for household and commercial rubbish collection and recycling collection dates.aspxRubbish Recycling