If you call us to report a missed collection and your bin or bag was placed out correctly, we will log a request with our contractor.
You will be provided with the following information about next steps:
- Leave your bin on the kerbside at the usual collection spot.
- Our contractor will view video recordings to confirm a missed collection.
- If the recordings show your bin was missed, it will be collected within one working day.
Note: If video recordings show the contractor was not at fault, we will inform you to take your bin or bag back to your property.