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For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section.

For up-to-date information on COVID-19, visit

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Late or missed collections

Know your collection dates

Rubbish, recycling and food scrap collections take place between 7am and 7pm. Some properties have earlier starts.

Make sure you know your collection dates.

See Rubbish and recycling collection days.

If we missed collection for your whole street

Call us on 09 301 0101 after:

  • 4.30pm if you have a daytime collection
  • 6am the following day if you have an evening collection.

If only your rubbish, recycling or food scraps bin was not collected

We do not pick up rubbish, recycling or food scraps bins if:

There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.

Repeated misuse of collections is considered illegal dumping.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.

Maximum weight for rubbish, recycling and food scraps collections

We do not pick up rubbish bins or bags, recycling bins or crates and food scraps bins if they are too heavy.

Maximum weight allowances:

​Rubbish bin max. weight​20kg​30kg​60kg​Not available​Not available
​Recycling bin max. weight​Not available​30kg​60kg​90kg​Not available
​Food scraps bin max. weight​Not available​Not available​Not available​Not available​14kg
​Bags and crate​40L​45L​60L
​Rubbish bag max. weight ​10kg​Not available​10kg
​Recycling bag max. weight​10kg​10kg​Not available
​Recycling crate (Aotea/Great Barrier Island only) max. weight​Not available ​Not available ​10kg

You should know

Food scraps bins are currently only available in urban Papakura and selected streets in Takapuna, Northcote and Milford.

If we missed your inorganic collection

There are other ways of disposing your household items if you missed the inorganic collections in your area.

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