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Late or missed collections
Know your collection dates
Rubbish, recycling and food scrap collections take place between 7am and 7pm. Some properties have earlier starts.
Make sure you know your collection dates.
Rubbish and recycling collection days.
If we missed collection for your whole street
Call us on 09 301 0101 after:
- 4.30pm if you have a daytime collection
- 6am the following day if you have an evening collection.
If only your rubbish, recycling or food scraps bin was not collected
We do not pick up rubbish, recycling or food scraps bins if:
- they have been put out at the wrong time or the wrong place
- they have been over-filled or are too heavy (see maximum weight information table on this page)
- the incorrect bin or bag was used in the collection area
- they contain items that aren't accepted - see:
There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.
Repeated misuse of collections is considered illegal dumping.
If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on
09 301 0101.
Maximum weight for rubbish, recycling and food scraps collections
We do not pick up rubbish bins or bags, recycling bins or crates and food scraps bins if they are too heavy.
Maximum weight allowances:
|Rubbish bin max. weight||20kg||30kg||60kg||Not available||Not available|
|Recycling bin max. weight||Not available||30kg||60kg||90kg||Not available|
|Food scraps bin max. weight||Not available||Not available||Not available||Not available||14kg|
|Rubbish bag max. weight ||10kg||Not available||10kg|
|Recycling bag max. weight||10kg||10kg||Not available |
You should know
Food scraps bins are currently only available in urban Papakura and selected streets in Takapuna, Northcote and Milford.
|Rubbish and recycling bin information||https://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests||Rubbish and recycling bin information||Find out what you can put in your rubbish and recycling, how to get a new bin and information about bin options and charges.||aspx||Rubbish
|How to get rid of unwanted items||https://www.aucklandcouncil.govt.nz/rubbish-recycling/Pages/get-rid-unwanted-items.aspx||How to get rid of unwanted items||Find out the disposal options for each type of waste or unwanted item.||aspx||Recycling|
|What you can put in your recycling||https://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests/Pages/what-put-your-recycling.aspx||What you can put in your recycling||See a list of items suitable for your regular recycling collection.||aspx||Recycling|
|What you can put in your rubbish||https://www.aucklandcouncil.govt.nz/rubbish-recycling/bin-requests/Pages/what-put-your-rubbish.aspx||What you can put in your rubbish||Find out what items are accepted and not accepted in your rubbish collection.||aspx||Rubbish|
|Public holiday collections||https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/public-holiday-collections.aspx||Public holiday collections||Public holiday collections are one day later than usual except for these exceptions.||aspx||Rubbish
|Find your rubbish and recycling collection day||https://www.aucklandcouncil.govt.nz/rubbish-recycling/rubbish-recycling-collections/Pages/rubbish-recycling-collection-days.aspx||Find your rubbish and recycling collection day||Search for household and commercial rubbish collection and recycling collection dates.||aspx||Rubbish