Late or missed collections

Know your collection dates

Rubbish, recycling and food scrap collections take place between 7am and 7pm. Some properties have earlier starts.

Make sure you know your collection dates.

See Rubbish and recycling collection days.

If we missed collection for your whole street

Call us on 09 301 0101 after:

• 4.30pm if you have a daytime collection
• 6am the following day if you have an evening collection.

If only your rubbish, recycling or food scraps bin was not collected

We do not pick up rubbish, recycling or food scraps bins if:

• they have been put out at the wrong time or the wrong place
• they have been over-filled or are too heavy (see maximum weight information table on this page)
• the incorrect bin or bag was used in the collection area
• they contain items that aren't accepted - see:
• What you can put in your rubbish
• What you can put in your recycling
• What you can put in your food scraps bin.

There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.

Repeated misuse of collections is considered illegal dumping.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.

Maximum weight for rubbish, recycling and food scraps collections

We do not pick up rubbish bins or bags, recycling bins or crates and food scraps bins if they are too heavy.

Maximum weight allowances:

If we missed your inorganic collection

There are other ways of disposing your household items if you missed the inorganic collections in your area.