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Auckland Council
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Late or missed collections

Ngā kohikohinga tūreiti, i mahue rānei

Rubbish and recycling collections take place between 7am and 7pm.

You should know

Food scraps bins are currently only available in urban Papakura. We aim to distribute them across Auckland by 2021.

Know your collection dates

Make sure you know your collection dates.

See Rubbish and recycling collection days.

If we missed collection for your whole street

Call us on 09 301 0101 after:

  • 4.30pm if you have a daytime collection
  • 6am the following day if you have an evening collection.

If only your rubbish, recycling or food scraps bin was not collected

We do not pick up rubbish, recycling or food scraps bins if:

There may be a sticker on your bin explaining why we haven't collected your rubbish, recycling or food scraps bin.

Repeated misuse of collections is considered illegal dumping.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.

If you missed your inorganic collection

Find out what to do if you missed the inorganic collections in your area.