Know your collection dates
Make sure you know your collection dates. See Rubbish and recycling collection days.
If we missed collection for your whole street
Call us on 09 301 0101 by:
- 4.30pm if you have a daytime collection
- 6am the following day if you have an evening collection.
If only your rubbish or recycling was not collected
We do not pick up rubbish or recycling if it:
There may be a sticker on your bin explaining why we haven't collected your rubbish or recycling. Repeated misuse of collections is considered illegal dumping.
If you have complied with the collection guidelines and your rubbish or recycling was still missed, call us on 09 301 0101.