Franklin will get a new rates-funded rubbish service from Monday 30 June 2025.
Switching to a bin is better for the environment than using single-use plastic bags.
If you currently use a private rubbish collection service, contact them to find out what to do with your existing rubbish bin.
Why this is happening
We are standardising waste services in Auckland so that every property receives the same:
- level of service
- types of bins
- payment options.
We made this decision after consulting on the
Annual Budget for 2022/2023.
To learn more, visit
OurAuckland.
Rubbish bin charges
The rubbish bin charges:
- are based on the size of your rubbish bin
- will be added to your property rates from the new rating year starting 1 July 2025.
All residential property owners must pay this charge. You cannot remove this charge from your rates, even if you decide to not use the service.
For rubbish bin charges, visit
Franklin – Rubbish, recycling and food scraps bins and charges.
New rubbish bin delivery
We started delivering standard 120L rubbish bins to Franklin properties from Tuesday 3 June 2025. All 120L rubbish bins will be delivered by Monday 30 June 2025.
Call us on 09 301 0101 if you have not received your 120L rubbish bin by 30 June 2025.
A standard 120L bin is suitable for most households and is equal to two 60L rubbish bags.
We will:
- put your bin on your
kerb
- take a photo of the bin as proof of delivery.
Request a smaller or larger bin
The ratepayer of your property can request:
- a smaller 80L rubbish bin
- a larger 240L rubbish bin.
You can request a smaller or larger bin:
- from 15 April to 21 May 2025 for delivery in the last week of June 2025
- after 21 May 2025 for delivery from 1 July 2025.
We will charge a $40 admin fee for requests made after 30 June 2025.
If you request a smaller size between 1 July 2025 and 31 July 2025, the $40 administration fee for bin exchanges will be offset against your rates reduction:
- If the rates reduction is less than $40, you will not pay any extra fees.
- If the reduction is more than $40, the difference will be credited to your rates account.
How to request a smaller or larger bin
To request a smaller or larger bin, visit Request a different bin size.
Non-residential properties
If you are the ratepayer or landlord of a non-residential property, you can request a new rubbish bin. Learn
How changes to our rubbish service will affect your area.
Use the 'Request a bin service' form and select 'Request bins for a new waste service'.
Request a bin service
Start date for rates-funded rubbish collection
Collections start from Monday 30 June 2025 and bins will be collected weekly. Visit
Find your rubbish, recycling, and food scraps collection day.
Refunds for unused rubbish bags
Franklin stopped using prepaid rubbish bags from Monday 30 June 2025.
You can get a refund for unused orange council rubbish bags from 1 July to 31 August 2025 from the
Pukekohe library and
Waiuku Library.
Rural property rubbish collection
If you live in a rural property, you can request to use council rubbish bags. For more information, visit
Using rubbish bags at rural properties.
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