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Compliance and complaints

Ngā Āheitanga me ngā amuamu

Compliance issues are not always our responsibility. They may be the responsibility of the police, another government agency, or they may be a civil matter, e.g. an issue between neighbours to be decided either legally, or through mediation.

Compliance

We monitor sites to make sure they comply with legislation, planning rules and consent conditions.

Depending on the level of non-compliance, there is a range of enforcement options we can take, from education (where there is non-compliance due to ignorance), to formal enforcement such as abatement notices and prosecution.

Formal enforcement is not taken lightly. It is based on thorough investigation and takes into account the impact, and what the person responsible has done to fix the situation.

Complaints

Check who to contact to report an issue, or make a complaint.

Boundary disputes

To determine your boundary, contact either:

Fences

Fencing is usually a civil matter. In the first instance, contact the Citizens Advice Bureau or your lawyer to discuss your issue.

For fences over 2.5m in height, contact us and ask for the building helpdesk to discuss.

Site access

To report trespassing or an obstruction in a private accessway - contact the police.

To report other obstructions:

  • Footpath, berm, road or a public area: call us on 09 301 0101.
  • Footpath damage: call Auckland Transport on 09 355 3553.

Damage

To report damage caused by a developer - contact the Citizens Advice Bureau or your lawyer.

Earthworks

Earthworks causing instability on a neighbouring property including cracking of the earth or a large unstable cut: call us on 09 301 0101.

A council inspector will visit the site to make an assessment.

Vibration

Vibration due to construction or earthworks may cause vibration effects. While we may be able to assist with the causes of vibration, we are unable to assist with rectifying any damage caused.

Noise

Read about construction and maintenance noise and noise other than construction noise.

Odour

Phone the pollution hotline to discuss any issues on 09 377 3107.

Run-off

To check if your home is in an overland flow path, enter your address in our map viewer or call us on 09 301 0101.

Trees

Issues concerning trees along the boundary of neighbouring properties are a private matter, unless the tree is a protected tree.

To make a complaint about a public tree in a park or road reserve, call us on 09 301 0101.

Health and safety

To report safety issues or lack of onsite facilities for neighbouring developments (e.g. no portaloo), contact Worksafe New Zealand.