If you still have concerns
If you are not satisfied with our response to your complaint, we will take another look into your complaint through our review process.
Email us at firstname.lastname@example.org to let us know you would like a review.
If we can't resolve the issue together
If we have completed a review and you still feel we have been unfair in how we have dealt with your complaint, you can contact the Office of the Ombudsman.
They will impartially review the processes we have followed when dealing with your complaint.
Our Unreasonable Complainant Conduct Policy
When we work to resolve issues, we enter into a relationship with you, based on mutual honesty and respect.
In rare circumstances, where a complainant (the person who makes the complaint) is not able to engage with us appropriately or reasonably, and where the nature or frequency of engagement raises substantial health, safety, resource or equity issues, we may need to apply our Unreasonable Complainant Conduct Policy.