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Book or cancel a building inspection

You should know

The building consent office will be closed from 12pm(noon) on Tuesday 24 December 2019 to Sunday 5 January 2020.
No inspections will take place during this shut down period.
We anticipate that service levels will return to normal from Monday 6 January 2020.
In the meantime, check for next-day availability online, as we do get last-minute cancellations.
We appreciate your patience during this busy time.

What inspections are needed

Your building consent will list all the inspections required, but additional inspections are often needed, due to:

  • the nature of the project (every building consent application is different so the type and number of inspections will vary)
  • change of products or design after the consent is issued
  • failing an inspection and needing to re-book at additional cost
  • the inspection exceeding the allocated time of 45 minutes.

If your inspection takes longer than the allocated time, you may have to pay additional charges.

Learn more about the types of inspection available from our online inspection glossary.

Inspection limits per customer

Inspection bookings are limited to two bookings per inspection type for residential consents and four bookings per inspection type for commercial consents.

For more information contact 09 301 0101 and ask to speak to the Inspection Team Leader for your area.

How to book an inspection

You can now book:

  • a simple, one-off inspection
  • a repeat series of site meeting inspections
  • a group of different inspections types for a single property.

If you want to book more than six inspections on the same day, we cannot guarantee your first choice of inspection time and may not be able to complete them on the same day.

Inspections must be booked before 1pm if the inspection is required for the next day.

Saturday inspections can be booked by arrangement. Contact your local service centre.

If the building consent is older than 10 years, there is a three-day notice period to book a final inspection while we review the documentation.

We will confirm a time for you within 24 hours.

You can book online or over the phone.


​Have the following information ready:
  • address for inspection
  • building consent number (this is a unique number given to each building consent)
  • name and contact number of person who will be on site.
Book a building inspection online

 By phone

Phone us on 09 301 0101 and have the following information ready:

​Cancel a building inspection

Phone us on 09 301 0101 or use our online tool to cancel your building inspection.

You need to cancel your inspection by midday the day before it is scheduled if you want to avoid a fee.

If you cancel on the day of the inspection, you will still need to pay a full inspection fee.

We will invoice you within three days of the cancellation.

​Check a building inspection's status

If you booked online, you can check to see if a building inspection passed, failed or is waiting on a decision.

Check inspection status

Check a building consent status

If you applied for a building consent using our website, or have been invited to view the details of a consent, you can do this online.

Check a building consent

Our tip

You should know

Licensed Building Practitioners must have their licence on site at the time of the inspection.

​Building Bulletin newsletter

Sign up to receive our building bulletin newsletter.

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