Ngā amuamu e pā ana ki tētahi pakihi hoko kai
Complaints about a food business
We do not handle complaints about the quality of service, the taste, flavour or presentation of food. These should be raised with the business' management.
Complaints about food poisoning
If you are feeling unwell and suspect food poisoning has been caused by eating or drinking contaminated food or drink from a food outlet, then:
The Public Health Unit staff will notify MPI if there is evidence the illness was caused by food.
Complaints about food safety and hygiene
Contact us if you have concerns or complaints about food business site relating to:
- cleanliness
- food display or storage
- food hygiene practices
- foreign object found in food
- food safety issues
- food labelling
- grading certificate not on display
- unregistered food business.
Our tip
Some food business are registered with the Ministry for Primary Industries (MPI). Complaints regarding these business will be forwarded to the MPI compliance team.
Check the public register to see if a food business is registered with us or MPI.
Related topics
| Outdoor dining licences | | https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/outdoor-dining-licenses | Outdoor dining licences | Find out whether you need an outdoor dining licence and how to apply for or transfer a licence. Use our calculator to work out what a licence will cost. | | | | aspx | | | | | | | | | Food | |
| Alcohol licences and fines | | https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/alcohol-licences-fines | Alcohol licences and fines | You need a licence to sell or supply alcohol. Apply for a manager's certificate, alcohol on-licence, off-licence, club licence or special licence. | | | | aspx | | | | | | | | | Licences and regulations
Alcohol | |
| Food business sites - Codes of practice | | https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/food-businesses-quality-grading/food-business-sites-codes-of-practice | Food business sites - Codes of practice | Your food business premises must meet certain building and structural requirements. Find out what the requirements are. | | | | aspx | | | | | | | | | Food | |
| Find the food grade of a restaurant or cafe | | https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/food-businesses-quality-grading/Pages/find-food-grade-restaurant-cafe.aspx | Find the food grade of a restaurant or cafe | Find out food safety grades of restaurants or cafes in Auckland. | | | | aspx | | | | | | | | | Food | |
| Understanding food grades | | https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/food-businesses-quality-grading/Pages/why-we-have-food-grades.aspx | Understanding food grades | Find out about the food grading system, why we have it and what each grade means. | | | | aspx | | | | | | | | | Food | |
| Apply for verification for your food business | | https://www.aucklandcouncil.govt.nz/licences-regulations/business-licences/food-businesses-quality-grading/open-food-business/Pages/inspections-for-your-food-business.aspx | Apply for verification for your food business | All registered food businesses need to be checked. This is referred to as verification. | | | | aspx | | | | | | | | | Food business registration | |
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