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Complaints about a food business

We do not handle complaints about the quality of service, the taste, flavour or presentation of food. These should be raised with the business' management.

Complaints about food poisoning

If you are feeling unwell and suspect food poisoning has been caused by eating or drinking contaminated food or drink from a food outlet, then:

The Public Health Unit staff will notify MPI if there is evidence the illness was caused by food.

Complaints about food safety and hygiene

Contact us if you have concerns or complaints about food business site relating to:

  • cleanliness
  • food display or storage
  • food hygiene practices
  • foreign object found in food
  • food safety issues
  • food labelling
  • grading certificate not on display
  • unregistered food business.

Our tip

Some food business are registered with the Ministry for Primary Industries (MPI). Complaints regarding these business will be forwarded to the MPI compliance team.

Check the public register to see if a food business is registered with us or MPI.

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