Before you start

You can use this online form to make an enquiry, give us a compliment, or provide feedback about:

• property rates
• rubbish and recycling
• building and consents
• alcohol, food and other business licences
• dogs
• payments and invoices
• private trees
• other non-urgent issues.

You can upload images and documents to support your enquiry. These can total a maximum of 10MB. Do not include special characters in your file names.

Our Customer Charter details what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.

Do not use this form if you are reporting:

• Dog attacks or aggressive, roaming, or barking dogs. Call us on 0800 462 685
• Immediate risks to the safety of people or property. Call us on 09 301 0101
• Illegally dumped rubbish. Call us on 0800 NO DUMP (0800 663 867) at any time day or night.
• Missed rubbish and recycling collections. See Late or missed collections.

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.