Skip to main content
Flooding and Cyclone Gabrielle
More For information on disruptions to our services and facilities see our facility closures page Learn moreFlooding and Cyclone Gabrielle

COVID-19 report a breach information

Report a suspected COVID-19 isolation breach or a business breaching the essential services rule - learn more.


Pātai tuihonotia

Make an enquiry online

You should know

Before you start

You can use this online form to make an enquiry, give us a compliment, or provide feedback about:

  • property rates
  • rubbish and recycling
  • building and consents
  • alcohol, food and other business licences
  • dogs
  • payments and invoices
  • private trees
  • other non-urgent issues.

You can upload images and documents to support your enquiry. These can total a maximum of 10MB. Do not include special characters in your file names.

Our Customer Charter details what you can expect from us and how you, as a member of the public, can help us to deliver a high standard of customer service.

Do not use this form if you are reporting:

Your privacy

We will use the information you provide in this form for the purpose of your intended interaction with us, and we may use it for training purposes.

See our privacy policy for more information.

It will take approximately five minutes to complete this form.


Whakapā mai, e whāki raru mai rānei ki a mātou

Contact us or report a problem

You should know

Before you start

Use this form to contact us about any non-urgent enquiries or issues.

We will need to know:

  • location or address
  • what you are contacting us for
  • relevant details and description.

You will be able to upload up to three documents or images to this form.

Do not use this form if you are reporting:

Dog attacks or aggressive, roaming, or barking dogs

Call us on 0800 462 685.

Do not submit an online form for dog attacks or aggressive or barking dogs.

Immediate risks to the safety of people or property

Call us on 09 301 0101.

Dumped rubbish

Call us on 0800 NO DUMP (0800 663 867) at any time day or night.

It will take approximately five minutes to complete this form.