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Change or cancel an accommodation booking in a regional park

How to change a booking

Log into your customer account or call 09 366 2000, option 1 if you need assistance.

Our tip

  • Rescheduling or changing your booking is subject to availability.
  • You cannot reschedule a booking if the original booking date has passed.

Charges for changing an accommodation booking

You can make unlimited changes to your booking(s) up to midnight, five days before your booking date.

If you change your booking within five days of your booking date, we charge an administration fee of 20 per cent of the full value of your booking.

Cancel your accommodation booking

How to cancel a booking

Log into your customer account or call 09 366 2000, option 1 if you need assistance.

Charges for cancelling your booking

You can cancel your booking free of charge up to midnight, five days before your booking date.

If you cancel within five days of your booking date you will be charged 100 per cent of the full value of your booking.

Education groups are the only exception for weekday (excluding public holidays) bookings.

Refunds for cancelled bookings

We may consider a refund:

  • if the accommodation was not available
  • if the accommodation was closed or shut down before your booking started or during your booking
  • in cases of demonstrated hardship or illness.

To apply for a refund email regionalparks@aucklandcouncil.govt.nz within five working days of the booking cancellation.

Refunds will be paid to the account used to make the booking.

We do not offer refunds for camping passes or vouchers.

For all other products, we will meet our obligations under the relevant acts.

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