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COVID-19 Red setting

For information about our services and facilities restrictions during the protection framework settings, see the COVID-19 section.

For up-to-date information on COVID-19, visit

Our position on COVID-19 vaccination

Our top priority is the safety of our customers and our workforce. We are using every available tool to reduce the risk of exposure to COVID-19 in our communities.

Supporting vaccinations for our people

Vaccinations play an important role in keeping everyone safe as we reopen our services and facilities.

A vaccination policy for our people

We have developed a vaccination policy for our people in consultation with our workforce.

The policy requires all our employees who work in our facilities, offices or out in the field, and a range of people who work for us, to be fully vaccinated against COVID-19.

This policy was agreed after carefully considering feedback from our people, looking closely at the risk posed by COVID-19 and how we could best manage it.

Our top priority in making this decision is the health and safety of our people and that of our customers and the communities we serve.

Read our public statement on this policy development on OurAuckland.

How this policy affects elected members and CCOs

The policy does not apply to:

  • our Governing Body or local board members, who are elected and have different arrangements to council employees
  • the council-controlled organisations, which have their own responsibilities under the Health and Safety at Work Act.

Re-opening our sites, facilities and services

All our staffed services and facilities will require the use of vaccination passes from when they reopen and until at least the end of June 2022.

You can find which services require a vaccination pass in our COVID-19 section.

We have made this decision after considering several factors and this includes:

  • the government's new COVID-19 Protection Framework
  • roles covered under the Vaccination Order
  • legal advice
  • risk assessments carried out for staff and customers.

This will help protect our staff and customers including those more vulnerable and children under the age of 12. This will enable us to reduce the risk of any potential spread of COVID-19 within our facilities.

We will use the full range of risk management measures:

  • Wearing face masks.
  • Physical distancing.
  • Record keeping and scanning in.
  • Rigorous cleaning schedules.
  • Provision of hand sanitiser.

We will not ask our people to attend a call-out or visit a site if they don't believe the right COVID-19 safety measures are in place.

Read our public statement about the requirements of vaccination passes on OurAuckland.

How to use our services if you are not vaccinated

People without vaccination passes will still be able to access our services. The service may be delivered to unvaccinated customers in a different way than before.

Our obligation to our communities is to have our facilities available for use and provide alternatives to those without a vaccination pass.

Our request to our customers

Follow the Ministry of Health rules.

This is for your safety and for the safety of our people.

Like you, our people have had to navigate their way through this pandemic. This has been challenging for us all.

We are here to help you. Remember to treat our staff with kindness and respect.

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