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Property rates and valuations

Find your property rates or valuation

Check the details of your property rates and valuation.

Rates postponement for ratepayers financially impacted by COVID-19

If you are experiencing financial hardship from the impacts of COVID-19, you can apply to postpone payment of your rates for the 2020/2021 year.

Ways to pay your property rates

Read about the different ways to pay your property rates.

Due dates for property rates payments

Find out when your property rates are due. Read about part payments and penalties.

Our property valuations

How we value your property and why.

Change your address or property details

Let us know if you've changed your contact details or mailing address, or if your property has changed hands.

Your property rates bill

Find information on how to understand your rates bill and what your rates pay for.

Who can access your property rates account

Find out about who can access your property rates account information.

What happens if you don't pay your property rates

Find out what happens if you don't pay your property rates.

Changes in property rates for 2020-2021 rating year

Find out the main changes in property rates for this rating year.

Services for solicitors (property rates)

Tools for solicitors for requesting property rates information and notifications of changes of property ownership.

Help for low income households and community groups

Find out what financial help to pay property rates is available for low income households and community groups.

Apply for financial assistance to heat or insulate your home

Find out about the Retrofit Your Home financial assistance.

Request a refund of a property rates payment

Find out how to request a refund of your property rates payment.

Overdue property rates payments and penalties

Find out how we apply penalties to unpaid and overdue property rates payments.

Missing property rates notice

Find out how to get a copy of your property rates notice.

Property rates for subdivided properties

Find out what happens to your property rates and Record of Title when you subdivide your property.

Rates direct debit and email competition 2020/2021

Find out how you can enter the rates direct debit and email competition.

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