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Auckland Council

Request information from us

Hei tono kōrero i a mātou

Obtaining information

Information relating to Auckland Council is usually available on this website, or from our staff.

Our tip

Requests for information about public transport or the road corridor - including CCTV footage from cameras on roads - can be made directly to Auckland Transport.
 
Requests for Information about water supply and wastewater can be made directly to Watercare.

​Types of information requests you can make

If you need a lot of information, or the information you need is not available on this website or from our staff, there are two types of information requests we can help you with.

Local Government Official Information and Meeting Act (LGOIMA) requests

You can make a LGOIMA request for any information that we hold, such as:

  • council projects
  • information you need to participate in a consultation
  • the reason for a decision or our decision-making process
  • our policies and procedures.

If you are not satisfied with our response to your request for official information, you can complain to the Office of the Ombudsman.

Privacy requests

Privacy requests are for information we hold about you, such as:

  • payments you have made to us
  • interactions you have had with our staff.

If you are not happy with the outcome of your request, you can contact the Office of the Privacy Commissioner.

Costs of information requests

We will tell you the cost of your request before we begin collating the information. You can then decide to proceed, withdraw or refine your request.

We might ask for some or all of the cost to be paid in advance. Our chief executive can waive charges at his discretion.

LGOIMA requests

Read fee table.
Service Fee
First four hoursFree
Over four hours$38 (includes GST) for each additional half hour
Photocopying: additional pages20 cents per additional page
Photocopying: first 20 pagesFree

Privacy requests

  • No charge.

Timeframe for response to your request

We aim to provide a final response within 20 working days.

We will let you know as soon as possible if:

  • we cannot meet the deadline
  • we need more information
  • the information is held by another government organisation and we need to transfer your request.

Urgent requests

You can ask us to treat your request as urgent.

If you do, you need to provide a reason.

How to request information from us

Make sure that your request includes your name, your postal or email address and specific details of the information you want.

You can ask to receive the information in a specific way (e.g. a discussion in person or an electronic copy). Let us know your preferred method when you make your request.

You can make a request:

 By phone

​Call us on 09 301 0101.

 By post

​Send your written request to:

Privacy and Official Information
Democracy Services
Auckland Council
Private Bag 92300
Auckland 1142.

 In person

​Make a request at one of our customer service centres.

Withholding or refusing to give information

We may withhold or refuse to give information for reasons specified in sections 6, 7 and 17 of the Local Government Official Information and Meetings Act 1987.

If we withhold or refuse to give information, we will explain the reason why.

For information about withholding personal information, see sections 27 to 29 of the Privacy Act 1993.

If you need more information

Email the official information team if you:

  • have questions about our process for requests
  • need clarification
  • want more information
  • want to request new or additional information.

Where possible, include the reference number of your original request.