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About requesting information from us

Obtaining information

Information relating to Auckland Council is usually available on this website. You can use the search on our website to find your topic of interest or alternatively contact us.

Requests for information about public transport or the road corridor - including CCTV footage from cameras on roads - can be made directly to Auckland Transport.

Requests for Information about water supply and wastewater can be made directly to Watercare.


Types of information requests you can make

If you need a lot of information, or if you can't find the information on this website or from our staff, there are two types of information requests we can help you with.

Local Government Official Information and Meetings Act (LGOIMA) requests

You can make a LGOIMA request for any information that we hold, such as:

  • policies and procedures
  • reasons for a decision or our decision-making process
  • drawings or images
  • records

If you are not happy with the outcome of your request, you can contact the Office of the Ombudsman.

Privacy requests

You can make a privacy request for access to, or correction of, information that we hold about you.

If you are not satisfied with our response you can contact the Office of the Privacy Commissioner.

Timeframe for a response to your request

Standard requests

We will provide you with a decision about your request within 20 working days.

We will let you know as soon as possible if:

  • we cannot meet the deadline
  • we need more information
  • the information is held by another government organisation and we need to transfer your request.

Urgent requests

You can ask us to treat your request as urgent. If you do, you need to provide a reason. One of our team will advise you on what is possible.


Withholding or refusing to give information

We may withhold or refuse to give information for reasons specified in sections 6, 7 and 17 of the Local Government Official Information and Meetings Act 1987.

If we withhold or refuse to give information, we will explain the reason why.

For information about withholding personal information, see sections 27 to 29 of the Privacy Act 2020.


When you may need to pay for information

This explains the cost of Local Government Official Information and Meeting Act (LGOIMA) and Privacy requests.

We may impose a charge for official information that we agree to provide you. If we decide to impose a charge, we will tell you the cost of your request before processing it. You can then decide to proceed, withdraw or refine your request.

We might ask for some or all of the cost to be paid in advance. Our chief executive can waive the charges at their discretion. We have set out our charging guidelines and rates below.

LGOIMA request costs

Read fee table.
Service Fee
First four hoursFree
Photocopying: additional pages20 cents per additional page
Photocopying: first 20 pagesFree
Over four hours​$38 for each additional half hour

​Privacy request costs

Read fee table.
Service Fee
Privacy request​No charge

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