Information relating to Auckland Council is usually available on this website. You can use the search on our website to find your topic of interest or alternatively
Requests for information about public transport or the road corridor - including CCTV footage from cameras on roads - can be made directly to
Requests for Information about water supply and wastewater can be made directly to
Types of information requests you can make
If you need a lot of information, or if you can't find the information on this website or from our staff, there are two types of information requests we can help you with.
Local Government Official Information and Meetings Act (LGOIMA) requests
make a LGOIMA request for any information that we hold, such as:
- policies and procedures
- reasons for a decision or our decision-making process
- drawings or images
If you are not happy with the outcome of your request, you can contact the
Office of the Ombudsman.
You can make a privacy request for access to, or correction of, information that we hold about you.
If you are not satisfied with our response you can contact the
Office of the Privacy Commissioner.
Timeframe for a response to your request
We will provide you with a decision about your request within
20 working days.
We will let you know as soon as possible if:
- we cannot meet the deadline
- we need more information
- the information is held by another government organisation and we need to transfer your request.
You can ask us to treat your request as urgent. If you do, you need to provide a reason. One of our team will advise you on what is possible.
Withholding or refusing to give information
We may withhold or refuse to give information for reasons specified in sections 6, 7 and 17 of the Local Government Official Information and Meetings Act 1987.
If we withhold or refuse to give information, we will explain the reason why.
For information about withholding personal information, see sections 27 to 29 of the
Privacy Act 2020.
When you may need to pay for information
This explains the cost of Local Government Official Information and Meeting Act (LGOIMA) and Privacy requests.
We may impose a charge for official information that we agree to provide you. If we decide to impose a charge, we will tell you the cost of your request before processing it. You can then decide to proceed, withdraw or refine your request.
We might ask for some or all of the cost to be paid in advance. Our chief executive can waive the charges at their discretion. We have set out our charging guidelines and rates below.
LGOIMA request costs