Request information from us
Hei tono kōrero i a mātou
Information relating to Auckland Council is usually available on this website, or from our staff.
Requests for information about public transport or the road corridor - including CCTV footage from cameras on roads - can be made directly to Auckland Transport
Requests for Information about water supply and wastewater can be made directly to Watercare
Types of information requests you can make
If you need a lot of information, or the information you need is not available on this website or from our staff, there are two types of information requests we can help you with.
Local Government Official Information and Meeting Act (LGOIMA) requests
You can make a LGOIMA request for any information that we hold, such as:
- council projects
- information you need to participate in a consultation
- the reason for a decision or our decision-making process
- our policies and procedures.
If you are not satisfied with our response to your request for official information, you can complain to the Office of the Ombudsman.
Privacy requests are for information we hold about you, such as:
- payments you have made to us
- interactions you have had with our staff.
If you are not happy with the outcome of your request, you can contact the Office of the Privacy Commissioner.
Costs of information requests
We will tell you the cost of your request before we begin collating the information. You can then decide to proceed, withdraw or refine your request.
We might ask for some or all of the cost to be paid in advance. Our chief executive can waive charges at his discretion.
Read fee table.
|First four hours||Free|
|Over four hours||$38 (includes GST) for each additional half hour|
|Photocopying: additional pages||20 cents per additional page|
|Photocopying: first 20 pages||Free|
Timeframe for response to your request
We aim to provide a final response within 20 working days.
We will let you know as soon as possible if:
- we cannot meet the deadline
- we need more information
- the information is held by another government organisation and we need to transfer your request.
You can ask us to treat your request as urgent.
If you do, you need to provide a reason.
How to request information from us
Make sure that your request includes your name, your postal or email address and specific details of the information you want.
You can ask to receive the information in a specific way (e.g. a discussion in person or an electronic copy). Let us know your preferred method when you make your request.
You can make a request:
Send your written request to:
Privacy and Official Information
Private Bag 92300
Withholding or refusing to give information
We may withhold or refuse to give information for reasons specified in sections 6, 7 and 17 of the
Local Government Official Information and Meetings Act 1987.
If we withhold or refuse to give information, we will explain the reason why.
For information about withholding personal information, see sections 27 to 29 of the
Privacy Act 1993.
If you need more information
Email the official information team if you:
- have questions about our process for requests
- need clarification
- want more information
- want to request new or additional information.
Where possible, include the reference number of your original request.