If you have insurance
If you are insured, you should contact your insurance provider first to discuss the damage to your property. They will advise the process they wish you to follow relating to assessment and repairs.
They will also advise you on the building professionals they will engage or they will provide you with approval to engage your own professionals.
You may need to obtain a building consent before you undertake the work.
If you do not have insurance
If you do not have insurance, you will need to engage licensed building professionals to work through the remediation process.
They should be able to advise you on what approvals you may need for consent to comply with the relevant legislation.
Choosing a suitably qualified building practitioner
All licensed building practitioners are listed in the Licensed Building Practitioners
(LBP) public register. If they are not registered, they are not a government-licensed practitioner.
LBPs are carpenters (builders), roofers, brick and blocklayers, external plasterers, designers, site and foundation specialists.
You could start looking by:
Send us confirmation of work to update your placard status
Once you have had work completed by a suitably qualified professional, send the confirmation to:
Put your property address and your RFS reference number in the email subject line. We can then review the placard status. We determine whether or not we need to visit the property again on a case by case basis.
We will send you an email notification and updated letter with a change of placard status for your address, if appropriate.
You can also contact us at
- send in evidence to support placard changes
- notify us of a dangerous or at-risk property that has not yet been assessed
- notify us of changes that could result in danger to occupants and properties, such as further slips occurring.
Land Information Memorandums (LIMs)
Property owners should be aware that red, yellow and white placards will be disclosed on the property’s LIM.
We need to disclose this information under
Section 44A of the Local Government Official Information and Meetings Act 1987.
Unless in exceptional circumstances, any future LIMs issued for the property will include the placard history. The most up to date placard status will show as 'open'.
If we confirm a placard has been issued in error, it will not be noted on any future LIMs.
Building Performance for more information on rapid building assessments:
For information and advice on flooding and cyclone Gabrielle, visit Auckland Emergency Management.
Floods and civil emergencies can be distressing. If you have concerns, find out what support is available.