Skip to main content
COVID-19 Alert Level 1 Most of our services have resumed. Some restrictions remain. Visitors to our buildings should check in using the NZ COVID Tracer app or register manually.
For the current status of council services and closures - Learn moreCOVID-19 Alert Level 1
Water restrictions in Auckland More Water restrictions are in effect across the Auckland region. Learn moreWater restrictions in Auckland

Tonoa tētahi whakahokinga moni, mai, mō te utu whakaaetanga

Request a consent fee refund

COVID-19 Alert Level 2 – Building and consents information

Some service centres will reopen at Alert Level 2. For more information, see Visit us. Regulatory services functions such as in-person pre-application meetings and drop-in consultations will not be available under Alert Level 2. We will only accept hard copy applications for licensing services such as food, alcohol, and health businesses. All building and resource consent applications must be submitted online.

​You can request a refund if:

  • the deposit you paid included an estimated number of inspections based on the value of your project but the actual number of inspections was fewer
  • the refundable damage bond for a historic building project needs to be returned because there was no damage caused.

We make refunds only to the consent applicant, unless you provide written authorisation to refund it to someone else.

You should request a refund at the end of a building project at Code Compliance Certificate stage, when we know the final charges and can refund the correct amount to you.

How to request a refund

If you believe that we owe you money related to your building consent or building inspections, you can request a refund:

 Online

​To complete the online form you need:

  • your building consent number
  • Code Compliance Certificate number (if applicable)
  • payment receipt number and date
  • printed bank deposit slip or bank statement (to enable electronic refunds).

Request a refund

 

To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and include it with the form.

There is also a form to complete if you need to transfer the building consent to another person.

 In person

Complete the request for refund form.

To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and take it with the original form to a customer service centre.

There is also a form to complete if you need to transfer the building consent to another person.

 By post

​Send the completed request for refund form to:

Auckland Council Building Control

  Private Bag 92300

  Auckland 1142

To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and include it with the form. There is also a form to complete if you need to transfer the building consent to another person.

 Related topics

 

 

Tracking the progress of your consent applicationhttps://www.aucklandcouncil.govt.nz/building-and-consents/tracking-paying-consent-application/Pages/tracking-progress-consent-application.aspxTracking the progress of your consent applicationFind out how to track the progress of your consent application.aspx
Pay a consent invoicehttps://www.aucklandcouncil.govt.nz/building-and-consents/tracking-paying-consent-application/Pages/pay-consent-invoice.aspxPay a consent invoiceFind out how to pay a building consent invoice. Pay online, by post, or in person.aspx
Appeal a building consent decisionhttps://www.aucklandcouncil.govt.nz/building-and-consents/building-consents/Pages/appeal-building-consent-decision-determination.aspxAppeal a building consent decisionIf you want to appeal a building consent decision, you can apply for a determination through the Ministry of Business, Innovation and Employment (MBIE).aspx
Building and consent compliance and complaintshttps://www.aucklandcouncil.govt.nz/building-and-consents/compliance-building-fines/Pages/compliance-complaints.aspxBuilding and consent compliance and complaintsNot all building or consent compliance complaints are managed by us. Check who to contact to report an issue.aspx
Pay or dispute a building finehttps://www.aucklandcouncil.govt.nz/building-and-consents/compliance-building-fines/Pages/pay-your-building-fine.aspxPay or dispute a building fineYou can pay your building fine online, by post or in person.aspx
Resource consent appeals and objectionshttps://www.aucklandcouncil.govt.nz/building-and-consents/resource-consents/receive-decision-resource-consent/Pages/resource-consent-appeals-objections.aspxResource consent appeals and objectionsRead about resource consent conditions, how to object to a decision on a resource consent and how to appeal to the environment court. aspx