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Request a consent fee refund
COVID-19 Alert Level 2 – Building and consents information
Service centres will reopen at Alert Level 2 with necessary health and safety measures in place, including physical distancing and use of the
NZ COVID Tracer app.
Building and resource consent applications remain digital only and will only be accepted via the council's website.
To ensure the safety of our staff and customers some of our services remain unavailable at Alert Level 2, including in-person pre-application meetings and drop-in consultations with staff.
Physical inspections and site visits have resumed, but only where appropriate health and safety measures, including social distancing, can be met and are adhered to.
You can request a refund if:
- the deposit you paid included an estimated number of inspections based on the value of your project but the actual number of inspections was fewer
- the refundable damage bond for a historic building project needs to be returned because there was no damage caused.
We make refunds only to the consent applicant, unless you provide written authorisation to refund it to someone else.
You should request a refund at the end of a building project at Code Compliance Certificate stage, when we know the final charges and can refund the correct amount to you.
How to request a refund
If you believe that we owe you money related to your building consent or building inspections, you can request a refund:
Online
To complete the online form you need:
- your building consent number
- Code Compliance Certificate number (if applicable)
- payment receipt number and date
- printed bank deposit slip or bank statement (to enable electronic refunds).
Request a refund
To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and include it with the form.
There is also a form to complete if you need to transfer the building consent to another person.
In person
Complete the request for refund form.
To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and take it with the original form to a
customer service centre.
There is also a form to complete if you need to transfer the building consent to another person.
By post
Send the completed request for refund form to:
Auckland Council Building Control
Private Bag 92300
Auckland 1142
To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and include it with the form. There is also a form to complete if you need to transfer the building consent to another person.
Related topics
| Tracking the progress of your consent application | | https://www.aucklandcouncil.govt.nz/building-and-consents/tracking-paying-consent-application/Pages/tracking-progress-consent-application.aspx | Tracking the progress of your consent application | Find out how to track the progress of your consent application. | | | | aspx | | | | | | | | | Building and consents | |
| Pay a consent invoice | | https://www.aucklandcouncil.govt.nz/building-and-consents/tracking-paying-consent-application/Pages/pay-consent-invoice.aspx | Pay a consent invoice | Find out how to pay a building consent invoice. Pay online, by post, or in person. | | | | aspx | | | | | | | | | Building and consents | |
| Appeal a building consent decision | | https://www.aucklandcouncil.govt.nz/building-and-consents/building-consents/Pages/appeal-building-consent-decision-determination.aspx | Appeal a building consent decision | If you want to appeal a building consent decision, you can apply for a determination through the Ministry of Business, Innovation and Employment (MBIE). | | | | aspx | | | | | | | | | Building consents | |
| Building and consent compliance and complaints | | https://www.aucklandcouncil.govt.nz/building-and-consents/compliance-building-fines/Pages/compliance-complaints.aspx | Building and consent compliance and complaints | Not all building or consent compliance complaints are managed by us. Check who to contact to report an issue. | | | | aspx | | | | | | | | | Building and consents | |
| Pay or dispute a building fine | | https://www.aucklandcouncil.govt.nz/building-and-consents/compliance-building-fines/Pages/pay-your-building-fine.aspx | Pay or dispute a building fine | You can pay your building fine online, by post or in person. | | | | aspx | | | | | | | | | Building and consents | |
| Resource consent appeals and objections | | https://www.aucklandcouncil.govt.nz/building-and-consents/resource-consents/receive-decision-resource-consent/Pages/resource-consent-appeals-objections.aspx | Resource consent appeals and objections | Read about resource consent conditions, how to object to a decision on a resource consent and how to appeal to the environment court. | | | | aspx | | | | | | | | | Resource consents | |
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