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Request a consent fee refund

COVID-19 Alert Level 2 – Building and consents information

Service centres will reopen at Alert Level 2 with necessary health and safety measures in place, including physical distancing and use of the NZ COVID Tracer app.

Building and resource consent applications remain digital only and will only be accepted via the council's website.

To ensure the safety of our staff and customers some of our services remain unavailable at Alert Level 2, including in-person pre-application meetings and drop-in consultations with staff.

Physical inspections and site visits have resumed, but only where appropriate health and safety measures, including social distancing, can be met and are adhered to.

​You can request a refund if:

  • the deposit you paid included an estimated number of inspections based on the value of your project but the actual number of inspections was fewer
  • the refundable damage bond for a historic building project needs to be returned because there was no damage caused.

We make refunds only to the consent applicant, unless you provide written authorisation to refund it to someone else.

You should request a refund at the end of a building project at Code Compliance Certificate stage, when we know the final charges and can refund the correct amount to you.

How to request a refund

If you believe that we owe you money related to your building consent or building inspections, you can request a refund:

 Online

​To complete the online form you need:

  • your building consent number
  • Code Compliance Certificate number (if applicable)
  • payment receipt number and date
  • printed bank deposit slip or bank statement (to enable electronic refunds).

Request a refund

 

To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and include it with the form.

There is also a form to complete if you need to transfer the building consent to another person.

 In person

Complete the request for refund form.

To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and take it with the original form to a customer service centre.

There is also a form to complete if you need to transfer the building consent to another person.

 By post

​Send the completed request for refund form to:

Auckland Council Building Control

  Private Bag 92300

  Auckland 1142

To request that the refund is paid to someone other than the consent applicant, complete the authority to refund fees form and include it with the form. There is also a form to complete if you need to transfer the building consent to another person.

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